Vacancies at CIC Insurance

PURPOSE:

To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

• Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Share daily/weekly and monthly reports as may be required from time to time.
• Participate in cost management initiatives/strategies that have been put in place by the business.
• Handle customer service issues and queries in a timely manner.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.
• Promote the organization’s customer service charter.

Academic and Professional Requirements

Education

• Diploma in Clinical Medicine/Nursing (KRCHN)    E
• Computer literate in MS Office and other office applications    E
• Customer Experience training will be an added advantage.

Experience Required:

• 3 years Relevant experience in busy health environment 
• 1 year Experience in a medical call centre management unit 

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PURPOSE:

The position entails driving revenue growth and expanding the new/renewal General Insurance (GI) and Medical business portfolio. The goal is to meet corporate annual budgets by strategically developing assigned markets and intermediary channels. This involves cultivating profitable business opportunities for the company through the establishment of robust relationships and partnerships.

PRIMARY RESPONSIBILITIES:

• Cultivate robust strategic partnerships and relationships with assigned
• Efficiently navigate the sales cycle and maintain a value-driven service
• Implement optimal Client Relationship Management practices to meet business
• Track and report performance against agreed sales and retention
• Spearhead revenue   growth   by   overseeing   daily   sales   activities  of   assigned
• Keep clients informed about both new and existing
• Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries.
• Develop and    promptly    deliver    quotations    and    tender    documents    to clients/intermediaries.
• Contribute to departmental planning and budgeting processes as
• Ensure compliance with credit control policies through cash and carry and debt collection
• Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business
• Organize and execute market activations and outreach events in strategic locations through visits or alternative methods
• Monitor competitor activity and identify opportunities/threats arising from such activities

Academic and Professional Requirements          

Education 

•  Diploma in a business / marketing related field.    E     
• Computer literate in MS Office and other office applications     E      
• C.O.P qualification is an added advantage D

Experience Required:

• Two years Background in Sales