Career Opportunities at Marriott

JOB SUMMARY

• Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

•  Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
•  Applies knowledge of all laws, as they relate to an event.
•  Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
•  Adheres to and reinforces all standards, policies, and procedures.
•  Maintains established sanitation levels.
•  Manages departmental inventories and maintains equipment.
•  Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
•  Schedules banquet service staff to forecast and service standards, while maximizing profits.
•  Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

•  Sets goals and delegates tasks to improve departmental performance.
•  Conducts monthly department meetings with the Banquet team.
•  Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
•  Acts as a liaison to the kitchen staff.
•  Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

•  Sets a positive example for guest relations.
•  Interacts with guests to obtain feedback on product quality and service levels.
•  Responds to and handles guest problems and complaints.
•  Empowers employees to provide excellent customer service.
•  Ensures employees understand expectations and parameters.
•  Strives to improve service performance.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•  Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

•  Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
•  Observes service behaviors of employees and provides feedback to individuals.
•  Monitors progress and leads discussion with staff each period.
•  Participates in the development and implementation of corrective action plans.
•  Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
•  Attends and participates in all pertinent meetings.

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JOB SUMMARY

• Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

•  2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

OR

•  4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

•  Selects vendors for spa retail operations and managing contract agreements.
•  Oversees retail product research, product selection and purchasing, product display.
•  Manages supply inventories and purchasing control, including uniforms.
•  Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
•  Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

•  Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
•  Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
•  Ensures spa services are included in all property-related marketing and advertising.
•  Identifies and recommending new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy

•  Monitors and Manages the payroll function.
•  Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
•  Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

•  Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
•  Empowers employees to provide excellent customer service.
•  Strives to improve service performance.

Conducting Human Resources Activities

•  Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
•  Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
•  Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
•  Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
•  Administers the performance appraisal process for direct report managers.
•  Develops business goals and creates appropriate development plans.
•  Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
•  Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
•  Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
•  Celebrates successes and publicly recognizes the contributions of team members.

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JOB SUMMARY

• Functions as the business leader of the property’s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events.

CANDIDATE PROFILE

Education and Experience

Required:

•  2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

•  4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

•  4 year college degree.

CORE WORK ACTIVITIES

Managing Sales Activities

•  Manages the catering sales efforts for the hotel including local and group/convention business.
•  Solicits/books local catering business and develops group business.
•  Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
•  Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.
•  Develops menus that drive sales.
•  Assists with selling, implementation and follow-through of catering promotions.
•  Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
•  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
•  Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
•  Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.
•  Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
•  Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
•  Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
•  Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.
•  Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

•  Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.
•  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
•  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
•  Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
•  Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property.
•  Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.

Leadership

•  Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.
•  Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.
•  Creates effective structures, processes, jobs and performance management systems are in place.
•  Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.
•  Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
•  Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
•  Supports tools and training resources to educate sales associates on winning catering solutions.
•  Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
•  Identifies, trains and mentors catering sales associates.
•  Transfers functional knowledge and develop catering sales skills of other discipline managers.
•  Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
•  Provides day to day leadership to a team of on-property catering sales associates.

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JOB SUMMARY

• Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

•  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

•  Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
•  Works effectively with the Engineering department on guestroom maintenance needs.
•  Supervises the property general cleaning schedule.
•  Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
•  Inventories stock to ensure adequate supplies.
•  Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
•  Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
•  Supports and supervises an effective inspection program for all guestrooms and public space.
•  Communicates areas that need attention to staff and follows up to ensure understanding.
•  Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

•  Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
•  Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
•  Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

•  Responds to and handles guest problems and complaints.
•  Strives to improve service performance.
•  Empowers employees to provide excellent customer service.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

•  Participates as needed in the investigation of employee accidents.
•  Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
•  Ensures employees understand expectations and parameters.
•  Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
•  Observes service behaviors of employees and provides feedback to individuals.
•  Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
•  Participates in the employee performance appraisal process, providing feedback as needed.
•  Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
•  Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
•  Participates in employee progressive discipline procedures.

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment

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JOB SUMMARY

• Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

CANDIDATE PROFILE

Education and Experience

•  2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

•  4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Leading Rooms Team

•  Champions the brand’s service vision for product and service delivery.
•  Communicates a clear and consistent message regarding departmental goals to produce desired results.
•  Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
•  Monitors and promotes room rates, specials, and promotions at the residence.

Managing Profitability

•  Analyzes service issues and identifies trends.
•  Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
•  Reviews and audits expenses.

Managing Revenue Goals

•  Monitors Rooms operations sales performance against budget.
•  Reviews reports and financial statements to determine Rooms operations performance against budget.
•  Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
•  Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

•  Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
•  Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
•  Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
•  Coordinates and communicates event details both verbally and in writing to the customer and property operations.
•  Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
•  Responds to and handles guest problems and complaints.
•  Uses personal judgment and expertise to enhance the customer experience.
•  Stays available to solve problems and/or suggest alternatives to previous arrangements.
•  Interacts with guests to obtain feedback on product quality and service levels.
•  Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
•  Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•  Ensures that employees understand expectations and parameters for Room duties.
•  Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

•  Interviews and hires employees.
•  Ensures employees are treated fairly and equitably.
•  Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
•  Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
•  Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
•  Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
•  Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
•  Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
•  Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
•  Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
•  Identifies talents of direct reports and their teams, and assists with their growth and development plans.

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JOB SUMMARY

• Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.

OR

•  2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Assisting in Leading Kitchen Operations for Property

•  Provides direction for all day-to-day operations.
•  Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
•  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Encourages and builds mutual trust, respect, and cooperation among team members.
•  Serving as a role model to demonstrate appropriate behaviors.
•  Ensures property policies are administered fairly and consistently.
•  Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
•  Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
•  Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
•  Supervises and coordinates activities of cooks and workers engaged in food preparation.
•  Demonstrate new cooking techniques and equipment to staff.

Setting and Maintaining Goals for Culinary Function and Activities

•  Develops and implements guidelines and control procedures for purchasing and receiving areas.
•  Establishes goals including performance goals, budget goals, team goals, etc.
•  Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
•  Manages department controllable expenses including food cost, supplies, uniforms and equipment.
•  Participates in the budgeting process for areas of responsibility.
•  Knows and implements the brand's safety standards.

Ensuring Culinary Standards and Responsibilities are Met

•  Provides direction for menu development.
•  Monitors the quality of raw and cooked food products to ensure that standards are met.
•  Determines how food should be presented, and create decorative food displays.
•  Recognizes superior quality products, presentations and flavor.
•  Ensures compliance with food handling and sanitation standards.
•  Follows proper handling and right temperature of all food products.
•  Ensures employees maintain required food handling and sanitation certifications.
•  Maintains purchasing, receiving and food storage standards.
•  Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Ensuring Exceptional Customer Service

•  Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
•  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•  Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
•  Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
•  Interacts with guests to obtain feedback on product quality and service levels.
•  Responds to and handles guest problems and complaints.
•  Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
•  Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Managing and Conducting Human Resource Activities

•  Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
•  Ensures employees are treated fairly and equitably.
•  Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
•  Administers the performance appraisal process for direct report managers.
•  Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
•  Observes service behaviors of employees and provides feedback to individuals and or managers.
•  Manages employee progressive discipline procedures for areas of responsibility.
•  Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Additional Responsibilities

•  Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Analyzes information and evaluating results to choose the best solution and solve problems.

go to method of application »

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment
 

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JOB SUMMARY

• Oversees the day-to-day execution of general ledger impacted processes, including support to clients/departments as they work with and understand these processes. Directs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. Supervises other Finance and Accounting employees in areas relating to general ledgers, subsidiary ledgers and related reporting.

CANDIDATE PROFILE

Education and Experience

•  4-year bachelor's degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

•  Coordinates and implements accounting work and projects as assigned.
•  Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.
•  Complies with Federal and State laws applying to fraud and collection procedures.
•  Generates and provides accurate and timely results in the form of reports, presentations, etc.
•  Analyzes information and evaluates results to choose the best solution and solve problems.
•  Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
•  Balances credit card ledgers.
•  Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.

Maintaining Finance and Accounting Goals

•  Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
•  Develops specific goals and plans to prioritize, organize, and accomplish your work.
•  Submits reports in a timely manner, ensuring delivery deadlines.
•  Ensures profits and losses are documented accurately.
•  Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
•  Maintains a strong accounting and operational control environment to safeguard assets.
•  Completes period end function each period.
•  Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

Demonstrating and Applying Accounting Knowledge

•  Demonstrates knowledge of job-relevant issues, products, systems, and processes.
•  Demonstrates knowledge of return check procedures.
•  Demonstrates knowledge of the Gross Revenue Report.
•  Demonstrates knowledge and proficiency with write off procedures.
•  Demonstrates knowledge and proficiency with consolidated deposit procedures.
•  Keeps up-to-date technically and applying new knowledge to your job.
•  Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
•  Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Managing and Conducting Human Resource Activities

•  Supports the development, mentoring and training of employees.
•  Provides constructive coaching and counseling to employees.
•  Trains people on account receivable posting techniques.

Additional Responsibilities

•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Demonstrates personal integrity.
•  Uses effective listening skills.
•  Demonstrates self confidence, energy and enthusiasm.
•  Manages group or interpersonal conflict effectively.
•  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
•  Manages time well and possesses strong organizational skills.
•  Presents ideas, expectations and information in a concise well organized way.
•  Uses problem solving methodology for decision making and follow up.
•  Makes collections calls if necessary.