Career Opportunities at Poa Internet

Mission Statement for the Role:

• Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that's aiming to deliver over 60% of the total sales into the company.

Overall Responsibility:

• Make sales and hit the number! Be part of the team that aims to deliver 60% of the total company sales.

Financial:

• Collect payments from customers via M-PESA

Key SMART Results for A-Player

• Achieve an average of above 100 sales per month on rolling 3 month average - End 2023
• Adhere to prescribed inside sales process with zero deviations ensuring the highest industry customer satisfaction rates - End 2023
• Achieve a 100% work attendance record with an absence management that is fully compliant to company policies and procedures - End 2023
• Make a minimum of 100 unique calls daily through 3CX (inbound and outbound) with a daily talk time of 4 hours - End 2023
• Ensure all leads allocated to you on Sales Lead Gen Database (Freshsales) are contacted within the timelines agreed upon with the Inside Sales Team Leader and have a corresponding most recent update on the Sales Lead Gen Database (Freshsales) with all fields filled correctly - End 2023

Level of Management Experience Required (Mandatory & Nice to Have)

• None

Department stage of development where this role sits

• Scaling

Key Competencies Criticality (H, M, L)

• Relentlessly driven and highly competitive to succeed - H
• Exceptional Salesmanship skills - H
• Tactical, scrappy, relentless energy and focus to exceed targets - H
• Ownership of Clarity, Accuracy of Forecasting and Credible Pipeline management of opportunities - H
• Ideally experience selling home internet services on the phone, and ideally into low income and informal communities - H
• Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports - H

Mandatory Criteria if Any with no exceptions to hire.

• Minimum of 1 year experience in sales in a busy Telesales / Inside Sales environment
• Must have worked with sales targets and hitting/exceeding them
• Must have exceptional customer service, telephone etiquette, communication skills and working knowlegde of latest technology in inside sales (telesales) organisation

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Mission Statement for the Role:

• Plan, design and optimize a cost effective and reliable IP network ensuring the best QoS possible for our customers in line with the business strategy..

Overall Responsibility:

• The role has responsibility to ensure IP network plans and dimensions according to commercial/business requirements and the rollout plan & license obligations. You shall provide input for the design of new technologies and services in accordance to poa! business strategy. End-to-end capacity planning will be key while also doing efficient plans for new network areas and expand coverage to uncovered areas within where we serve.

Financial:

• Minimize cost of network implementation by ensuring that the design produces the highest efficiencies in every implementation.

People:

• Key Internal Relationships are Customer Experience, Customer Implementation, NOC, SMC, Network Infrastructure, Platforms and Architecture.

Key SMART Results for A-Player

• Lead a team of growing IP engineers by providing a point of escalation on any needed technical support and taking ownership of tasks as needed- End 2023
• Design, Build and Support Core Network with capacity to support 100K customers - Q3 2023
• Carry out post-installation reviews of all new DPs performance through latency and other relevant tests and prepare IP performance test reports -Q2 2023
• Maintain and update any documentation to show existing and new IP network designs and implementation of the overall network from the core to customer end -Q2 2023
• Define, categorize and shape customer IP traffic to ensure higher priority traffic is optimal at all times and maintain this onwards- Q3 2023
• Configuration management and optimization of new core devices to ensure that they are all as per design and best practice configuration requirements. Keep overall IP-related network complaints below 5% and average latencies to CPEs are below 30ms - Weekly
• Level 2 technical support service to the Network support team on complex Customer complaint troubleshootings which require IP Network planning or optimization solutions within the agreed ticket SLA. Weekly reports on network performance and IP network incident RCAs- Weekly
• Recommend and test new technology and IP network improvements that helps ensure 99.9% service availability- Q2 2023
• Generating core link performance reports and coming up with optimization plan to ensure they are within optimal operating values that ensure each customer gets a minimum 1.7MBps download- Bi-Weekly
• Perform data driven capacity planning for existing and future networks in coordination with commercial and customer facing teams and ensure minimum 20% overhead capacity availability for the entire core from Data Centre to Network Edge as per defined thresholds- Bi-Weekly

Level of Management Experience Required (Mandatory & Nice to Have)

• Mandatory - proven experience as a team lead providing level 2 technical support
• Department stage of development where this role sits
• Prepare for Scale / Systemization / Team Building / Management and Motivation

Key Competencies Criticality (H, M, L)

• Knowledge of IP design fundamentals in an ISP environment-H
• Solid understanding of IP Network Planning, Optimization and Network Performance principles-H
• Competency in IP Traffic analysis (latencies, jitter, IP routing, IP assignment etc.) and troubleshooting, convert it into actionable insights-H
• Competency in IP network design systems and tools e.g. GNS3, Packet Tracer, EVE-NG, Visio, Lucid-H
• Must have experience to handle wireless broadband networks with knowledge and experience in working with Network Monitoring and troubleshooting applications such as UBNT UNMS(now UISP), PRTG, Wireshark and/or other custom/open source tools etc-M
• Must show critical analytical thinking with the ability to capture faults and chances of improvement in a quick manner-H
• Must possess explicit team engagement capabilities with a great desire to always continue learning-H
• Must possess key third party supervisory skills with a results focused culture-M
• Must possess advanced knowledge of mikrotik routing and switching, firewall, services and troubleshooting preferred. Advanced knowledge in other network vendor equipment will be considered-H
• Must be an optimistic individual with a to do attitude and an initiative taker-H

Mandatory Criteria if Any with no exceptions to hire.

• Bsc. Degree in Telecommunications or related field.
• Knowledge of WISP IP network planning & optimization or other relevant training.
• At least 3 years’ experience in IP Network planning & optimization within an ISP/enterprise environment.
• Excellent understanding of WISP KPI/KQI definitions and calculation methods.
• Strong communication skillsStrong analytical skills and high attention to detail

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Mission Statement for the Role

• To own the end to end technical and operational aspects of specific Product Features and Roadmap items. Innovation is at the core of Poa's ability to scale rapidly and cost-effectively, product development plays a crucial part in that. Continually driving efficiencies and innovations to meet our strategic goals as an ultra low-cost operator.

Overall Responsibility

• Product Development, New Product Introduction, Innovation.

Key SMART Results for A-Player Success

• Develop, prioritise and start cadenced management of Innovation/Product Roadmap features.
• Follow and improve the product development process and ensure all stakeholders have bought in.
• Oversee the design, analysis and continued execution of agreed product priorities incl. system, operational and process changes.
• Deliver agreed (poa! flat and MPesa Upgrade) projects are built with the cost and quality and timelines are managed and clearly communicated.
• Ensure products are developed efficiently and cost-effectively.
• Build a solid understanding of the company's wider commercial goals and strategies. Ensure that the company's products are built to support these goals. Proactively propose ways that Product department and systems may be able to accelerate and support the company's mission.
• Build strong relationships with stakeholders, working out business priorities.
• Have a seamless interface to the software department to set requirements for software elements.
• Develop great cooperation with business improvement to ensure product development is in sync with the operational roadmap and new products are successfully put into the market.

Key Competencies (H, M, L)

• Demonstrate understanding of the critical links between delivering an ultra low cost, yet high quality services and unit economics to scale- H
• Ability to translate/synthesize business intent into product ideas/propositions - H
• Ability to own and deliver Product Features from Idea to Implementation working across breadth of organisation - H
• Strong collaborative interaction across multiple parts of the business, especially around customer experience, software development, operations- H
• Must be naturally inquisitive and always want to challenge the status quo. Must never accept information at face value and always question "why?" to ensure the best solutions for the business- H
• Excited to connect every home in Africa to the Internet - H

Mandatory Criteria if Any with no exceptions to hire

• Product management experience in a technology-based organisation
• Willingness to travel and visit customer locations.