Career Opportunities at SBM Bank

Job Purpose:

Reporting to the IT Channels Team Lead, the IT Officer will be responsible for implementing and supporting eBanking solutions. The job incumbent will also be called upon to translate business requirements into technical solutions.

Key Responsibilities:

• Provide technical and functional support to eBanking applications such as Internet Banking, Mobile Banking, SMS banking and alert solutions and interdependent interfaces
• Troubleshoot system issues and provide appropriate resolution
• Ensure eBanking systems are available and working properly within appropriate response time
• Perform tests on the system during off peak hours
• Gather user requirements and translate into technical solutions
• Evaluate impact of changes to existing systems and technical architecture
• Liaise with suppliers for solving problems within agreed service level
• Take ownership and handle end-to-end change/ problem management process
• Assist users for test cases preparation and execution
• Provide technical & functional support to the business
• Ensure system maintenance/upgrades are properly implemented
• Participate in project implementation & deliverables
• Perform any other duties as may be assigned

Qualifications, Experience & Skills:

• Bachelor’s degree in Information Technology, Computer Science or any related qualifications
• 3-5 years’ experience in Banking solutions and well acquainted with Bank electronic solutions
• Hands-on professional experience and knowledge of database query manipulation
• Ability to work with office tools at intermediate expertise level
• Proactive team player with excellent communication, interpersonal and analytical skills
• Excellent organisational and time management skills
• Fast learner
• Experience in a Banking environment and understanding of Banking products will constitute a definite advantage
• Availability to work during off peak hours

Closing: 28th July 2022.

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Purpose:

Reporting to the Portfolio Lead and operating within the set policies, guidelines and regulations, the incumbent will be assisting the Relationship Managers in disbursement, maintaining and growing of the commercial banking customer portfolio within the related business segment. The incumbent will also be required to analyse corporate credit proposals, recommend client requests and prepare Early Alert/Watchlist reviews.

Key Responsibilities:

• Conduct thorough analysis of proposals and assess the risks and impact from both the client’s and bank’s perspectives
• Prepare credit proposals and recommendations together with the Relationship Manager in accordance with the Bank’s policies, guidelines and regulatory frameworks’ requirements
• Support the Relationship Managers in reviewing reports on existing asset quality and collateral securing credit facilities
• Analyse industry trends, competition moves and market profile
• Develop effective working relationships with internal & external stakeholders for service standards
• Prepare reports for Management as and when required
• Monitor existing accounts to identify emerging credit concerns / warning signs
• Ensure high level of service standards including high level of ethics and integrity in line with SBM values
• Coordinate the closing of credit applications in compliance with the Bank’s lending policies and procedures
• Prepare Early Alert / Watchlist reviews, whilst ensuring compliance to the general banking guidelines / regulations as set by the Bank of Mauritius

Qualifications, Experience & Skills:

• University degree in Finance / Accounting / Economics or any other relevant field
• At least 2 years’ experience in the financial field (applicants with Financial Audit experience will be considered)
• Thorough understanding of corporate banking products, commercial loan processing, documentation experience (interpretation of credit terms) and familiarity with Basel guidelines will be a definite advantage
• Understanding of capital rules and local regulatory landscape with regards to corporate lending practices
• Excellent analytical and technical skills with high attention to details
• Good communication and interpersonal skills
• Ability to work under pressure to meet tight deadlines
• Solution oriented
• High level of integrity and professionalism

Closing: 4th August 2022.

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Job Purpose:

Reporting to the Head of SBM Fund Services Ltd, the Fund Administrator will be called upon to perform valuation and administrative duties in respect of funds, with a view to calculating the Net Asset Value (NAV) and preparation of financial statements for Funds.

Key Responsibilities:

• Prepare valuation and computation of the NAV of funds under management
• Prepare monthly billing for the different funds
• Prepare quarterly management accounts and yearly financial statements for different funds
• Liaise with internal and external auditors, MRA and other external parties
• Ensure quarterly returns are sent to FSC within deadlines
• Preparation of tax computation and ensure quarterly/annual tax return are filed with the MRA within deadlines
• Assume responsibility for all such other accounting and administrative responsibilities that will be assigned from time to time
• Disseminate NAV prices of the CIS funds to the Fund Managers
• Extract prices from Bloomberg for the day in view of ensuring that requested information is being used in the valuation process
• Prepare cash flow for the funds for onward submission to the Fund Managers
• Ensure high level of service standards, including high level of ethics and integrity in line with SBM values
• Perform any other duties as assigned

Qualifications, Experience & Skills:

• University degree in Banking/Finance/Accounting or minimum ACCA Level 2
• At least 2 years’ working experience in Banking and/or Finance field
• Good analytical, communication and interpersonal skills with attention to details
• Dedicated team player
• Proactive, dynamic and solution provider
• Ability to work under pressure and deliver under tight deadlines

Closing: 30th July 2022.

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Job Purpose:

Reporting to the Contact Center Lead, the Contact Centre Agent will be called upon to provide first assistance to internal and external clients’ queries, in view of providing excellent customer service as per set internal guidelines and Banking regulations so as to generate positive feedbacks, retain customers and maintain the reputation of the Bank.

Key Responsibilities:

• Handling complaints/issues/queries of internal and external customers in order to provide high quality service
• Attending to internal and external customers’ mails and chats in order to provide better assistance to their queries
• Providing customers with product and service information to meet their requests
• Identifying and escalating issues where appropriate to ensure proper service is delivered to the customers
• Ensuring the follow up of customers’ queries

Qualifications, Experience & Skills:

• Diploma in Communication/Management
• At least 1 year of relevant experience
• Knowledge of contact center telephony and technology will be an advantage
• Fluent in English and French, both verbal and written
• Proficient in related computer applications
• Ability to work under shift system
• Good interpersonal skills
• Highly committed towards customer service
• Knowledge of customer service principles and practices
• Good listening and problem solving skills, focusing on respect and integrity
• Ability to handle difficult customers

Closing: 4th August 2022.

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Job Purpose:

Reporting to the Head within the Corporate International Banking Department within set policies, guidelines and regulations, the incumbent will act as the primary contact for a portfolio of corporate clients and will be responsible to optimize business opportunities with existing customers and expand the customer base with the objective of growing the corporate business as well as the bank's revenue and market share.

Key Responsibilities:

• Develop and implement an overall sales strategy including client relationship strategy with a proactive value adding partnership approach to grow and retain a portfolio of corporate relationships and achieve business growth objectives
• Structure and promote customized range of financial solutions which best respond to client needs
• Identify opportunities proactively to cross sell related banking and non-banking products and services
• Ensure excellent customer service standards and maintain an effective relationship with customers through regular contacts and visits
• Maximize utilization of approved borrowing clients’ facility limits, trade finance and financial markets activities within portfolios
• Assist in mining and analyze customer data to identify and plan for expansion and/or additional businesses
• Ensure high level of service standards including high level of ethics and integrity in line with SBM values
• Assess the risks and impact from both the client’s and bank’s perspective
• Ensure strict compliance to the Bank's policies, local laws and regulations

Qualifications, Experience & Skills:

• University degree in Finance / Accounting / Economics and /or any other relevant qualifications
• At least 5 years’ relevant experience within the banking and / or financial services sector, preferably in customer-facing roles
• Sound knowledge of banking practices, procedures and products
• High level of integrity and professionalism
• Good communication and interpersonal skills
• Effective presentation, networking and negotiation skills
• Sound analytical and technical skills
• Confident, self-driven and dynamic
• Proactive and solution driven
• Highly committed to customer service

Closing: 4th August 2022.