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  • Posted: Mar 16, 2021
    Deadline: Mar 26, 2021
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  • At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
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    Relationship Manager – Western and Nyanza Region

    JOB PURPOSE

    Responsible for the effective management, control and marketing of the Bank’s Product portfolio within the branch, in line with the Bank’s policy, to ensure growth of the balance sheet and revenue.

    KEY RESPONSIBILITIES AND ACTIVITIES

    Strategic input and planning:

    • Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
    • Prepares a personal action plan that contributes to the overall branch budget.

    Sales & Business Development:

    • Full responsibility for all product lines and all sales and business development.
    • Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch remains competitive and promptly reacts to changing market conditions and customer needs.
    • Develop a focused relationship management approach, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
    • Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
    • Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
    • Actively market and develop the banking products to existing and prospective clients to grow the wallet share.
    • Continuously conduct market research and competitor analysis to identify new business opportunities.
    • Manage relationships of key accounts while tapping on their share wallet through cross selling and upselling.
    • Business development through recruiting new key accounts while harnessing their value chains.
    • Maintain a comprehensive understanding of the customers’ business plans, financial projections and support requirements.

    Strategic Marketing

    • Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
    • Build the Sidian Bank Brand to ensure that the Bank is top of mind as an enterprise Bank.
    • Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
    • Support product specialists and the sales teams in marketing of initiatives and other products to local businesses.

    Strategic Customer Experience

    • Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
    • Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

    Branch Operations:

    • Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations.

    Compliance:

    • Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings.
    • Adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
    • Monitor and ensure compliance of facility covenants to ensure performance and profitability.
    • Provide regular call reports for all facilities to enhance our Monitoring & Evaluation.
    • Monitor service delivery to bank customers to ensure high levels of efficiency and effectiveness.
    • Ensure compliance with both internal and external regulatory requirements.
    • Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
    • Ensure implementation and compliance with operational policies and procedures, AML/CFT Policies.
    • Compliance to the Environmental Social Management (ESM) policy and procedure in day to day business.

    KNOWLEDGE, SKILLS & EXPERIENCE

    • University degree or above in a relevant business discipline e.g. business administration or finance
    • Diploma in Banking – AKIB/ACCA/CPA (K) will be an added advantage
    • At least 6 years’ experience in retail banking and/or commercial banking including a minimum of 3 years sales experience.
    • Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
    • Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
    • Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
    • Strong leadership, marketing, sales and management skills.
    • Highly effective communicator with excellent interpersonal and motivational skills.
    • Solid performance management and motivational skills.
    • Excellent relationship building and stakeholder management skills.
    • Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.

    go to method of application »

    Branch Manager – Western and Nyanza Region

    ​​​​​​​JOB PURPOSE

    Ensuring overall Branch Management, Staff Management, Business Growth and Development and Operational Excellence. This role also develops and implements business strategies to deliver performance and growth targets as well as maintain good business environment.

    KEY RESPONSIBILITIES AND ACTIVITIES

    Strategic input and planning:

    • Contributes to the completion of the Sidian Bank Retail Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on branch growth objectives.
    • Prepares the branch budget for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.

    Sales & Business Development:

    • Full responsibility for all product lines and all sales and business development for entire branch business.
    • Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
    • Develop and implement a branch turnaround strategy to ensure that at least the branch is profitable.
    • Develop a focused relationship management system, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
    • Enhance the appropriate controls and monitoring mechanisms for the development of a high-quality lending.
    • Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
    • Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
    • Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day to day branch business.

    Strategic Marketing

    • Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.
    • Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
    • Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
    • Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
    • Ensure that merchandising materials are displayed in accordance with guidelines.
    • Brief staff on promotional and product launches; provide regular feedback on sales performance.
    • Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business.
    • Support product specialists and the sales team in marketing of initiatives and other products to local businesses.

    Strategic customer experience

    • Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
    • Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design.
    • Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

    Branch Operations:

    • Ensures operations meet legislative and Sidian Bank policy requirements, including health and safety requirements, by monitoring systems, procedures and workflows, and implementing corrective action.
    • Responsible for all security procedures within the branch including opening procedures, camera surveillance and maintenance, video monitoring, robbery and fire drill procedures.
    • Ensures adequate cash levels to support operations.
    • Ensures branch staff are adequately trained in KYC and AML and are adhering to the prudential guidelines.

    Leadership & People Management:

    • With the support of Human Resources, is responsible for the Human Resource Management of the branch staff and consults with HR on clarity and interpretation of the HR policy.
    • Contributes to the ability of staff to meet performance objectives by providing day to day supervision, training and support and leading performance processes in accordance with Sidian policies and procedures.
    • Responsible for identifying and developing career path opportunities for staff.
    • Contributes to the development of staff by assisting with the interpretation and implementation of operational policies and procedures.
    • Responsible for assigning tasks to staff, scheduling and monitoring work and reviewing results for timeliness, accuracy and quality.
    • Contributes to the flow of staff communications, by conducting regular staff meetings – morning huddles and weekly progress meetings.
    • Encourages staff to participate in internal and external training and development opportunities as these arise and in accordance with individualized development plans.
    • Responsible for the presentation and service standards of retail staff to ensure a professional image is maintained with all clients.
    • Ensures adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
    • Responsible for mentoring and coaching the retail team to enhance staff motivation, engagement and improve performance.

    KNOWLEDGE, SKILLS & EXPERIENCE

    • Sound knowledge of Retail Banking/SME products, services and processes together with exposure in Retail Banking Branch Operations or Customer Service Delivery.
    • Profound understanding of retail market, key competitors and offerings as well as competitive edges to win quality customers.
    • Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
    • Strong leadership, marketing, sales and management skills.
    • Highly effective communicator with excellent interpersonal and motivational skills.
    • Solid performance management and motivational skills.
    • Excellent relationship building and stakeholder management skills.
    • Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills
    • Demonstrate ability to develop and lead teams to achieve goals and have strategic perspective
    • University degree or above in a relevant business discipline e.g. Business Administration or Finance
    • Professional qualification is an added advantage e.g. CPA, ACCA, AKIB
    • At least 10 years’ experience in Retail Banking and/or Commercial Banking including a minimum of 5 years proven and progressive management experience.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Sidian Bank Back To Home
Average Salary at Sidian Bank
KSh 89K from 17 employees
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