Careers at Accurex Leadership and Management Consultants Ltd

The Counter Sales Assistant serves as the first point of contact for customers within the Water & Irrigation Division, ensuring efficient service, accurate sales documentation, and smooth operational coordination.
The position supports customer satisfaction, sales growth, and integrity of transactions through proactive engagement, precise documentation, and adherence to company procedures.

Key Roles

Customer Service and Counter Sales Management

• Attend to walk-in and phone-in customers courteously and professionally.
• Advise clients on suitable pumps, pipes, tanks, fittings, and irrigation products.
• Prepare and issue quotations, LPOs, and invoices in Odoo.
• Follow up on quotations to ensure conversion and customer retention.

Operational Coordination and Stock Accountability

• Liaise with Stores, Dispatch, and Procurement teams to confirm product availability and delivery.
• Reconcile daily stock movement and ensure all items issued are correctly returned or invoiced.
• Report low or fast-moving stock for timely restocking.

Documentation and Record Management

• Ensure all sales documents (quotations, invoices, LPOs) are accurately filed and retrievable.
• Maintain up-to-date customer records and transaction logs in Odoo.
• Support audit readiness by ensuring full traceability of all transactions.

Payment Collection and Reconciliation

• Receive and verify customer payments (cash, M-Pesa, or cheque).
• Ensure prompt hand-over to the cashier and daily reconciliation of receipts.
• Maintain zero tolerance for unrecorded or pending payments.

After-Sales Support and Customer Retention

• Follow up with customers after purchase to confirm satisfaction and product performance.
• Address minor complaints promptly or escalate where necessary.
• Promote repeat business and build long-term customer relationships.

Sales Reporting and Market Feedback

• Compile daily and weekly sales performance reports.
• Record competitor prices, customer preferences, and product inquiries.
• Share actionable insights with the Sales Manager for planning and improvement.

Compliance and Professional Conduct

• Uphold company policies on customer service, ethics, and confidentiality.
• Adhere to health and safety standards at the sales counter.
• Maintain professional grooming, punctuality, and teamwork at all times.

Qualification

Qualifications & Experience

• Diploma or Certificate in Sales & Marketing, Business, Agricultural Engineering, or related field.
• A Bachelor’s Degree in a relevant field will be an added advantage.
• 1–2 years’ experience in water and irrigation sales (pumps, pipes, tanks, irrigation systems).
• Knowledge of Odoo ERP or other POS systems preferred.
• Excellent communication, numerical accuracy, and attention to detail.

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The role drives innovation, team performance, and service excellence by aligning operational execution with the organization vision to be a leading biomedical solutions provider in East Africa. The Chief Executive ensures that all biomedical operations deliver superior customer satisfaction, adhere to quality standards, and meet business objectives.

Key Responsibilities

Strategic Leadership & Planning

• Develop and implement the company’s biomedical business strategy in line with corporate goals.
• Set annual targets, budgets, and KPIs for departments under the biomedical division.
• Lead market analysis to identify emerging trends, technologies, and business opportunities.
• Oversee product portfolio expansion and new market entry strategies.

Operational Management

• Supervise day-to-day operations across technical service, sales, logistics, and customer support.
• Ensure efficient workflow coordination between departments for timely project delivery.
• Approve procurement and resource allocation aligned to operational plans.
• Enforce service level agreements (SLAs) and performance benchmarks.

Financial Management

• Develop annual budgets and monitor revenue, costs, and profitability.
• Oversee billing accuracy, cost control, and cash flow management.
• Ensure financial compliance with internal controls and audit requirements.
• Drive cost optimization without compromising service quality.

Team Leadership & Development

• Lead, mentor, and evaluate staff across technical, sales, and support functions.
• Build a high-performance culture through training, motivation, and accountability.
• Conduct periodic performance reviews and succession planning.
• Foster teamwork, innovation, and cross-functional collaboration.

Business Development & Client Relations

• Build and maintain relationships with key clients, hospitals, and regulatory agencies.
• Drive new business acquisition, partnerships, and strategic alliances.
• Represent the company in industry forums, exhibitions, and government engagements.
• Oversee contract negotiations and ensure client satisfaction targets are met.

Compliance & Quality Assurance

• Ensure adherence to ISO 13485, KMLTTB, PPB, DOSHS, and MoH requirements.
• Oversee documentation and audit readiness for all biomedical operations.
• Drive continuous improvement initiatives to uphold service and safety standards.

Reporting & Governance

• Present monthly performance reports and strategic updates to the Managing Director.
• Maintain full visibility on departmental metrics, risks, and opportunities.
• Ensure data integrity and compliance in ERP/CRM systems.

Qualification

 Qualifications & Experience

Education

• Bachelor’s degree in biomedical engineering, Business Administration, or related field.
• Masters in Business Administration (MBA) preferred.

Experience

• Minimum 8–10 years of experience in the biomedical or healthcare technology industry.
• At least 3–5 years in a senior management or general management role.
• Proven experience in business growth, technical operations, and people leadership.

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• The Technical Sales Manager ensures sustainable revenue growth by building long-term partnerships, negotiating placement contracts, and expanding Organizational footprint beyond Nairobi. By executing structured sales processes, the Sales Executive directly contributes to the company’s ambition of doubling revenues within three years and strengthening its position as a trusted diagnostics partner in Kenya. 

Key Responsibilities 

Revenue Growth & Sales Execution 

• Achieve monthly sales targets of ≥ KES 3–5M and contribute to annual revenue milestones. 
• Generate new accounts in hospitals, mission facilities, and county governments. 
• Negotiate and close contracts, including placement agreements linked to reagent sales. 
• Maintain strong gross margins by promoting value-driven selling rather than price competition. 
• Client Acquisition & Account Management 
• Build and maintain a robust pipeline of at least 50 qualified leads per quarter. 
• Conduct client visits, presentations, and product demos (with Biomedical Engineers). 
• Ensure ≥ 90% client retention across assigned accounts. 
• Monitor customer satisfaction and escalate concerns for timely resolution. 

Market Expansion & Development 

• Expand Organizational footprint in Coast, Western, Rift Valley, and Central Kenya. 
• Conduct competitor research and provide market intelligence reports. 
• Represent the Organization at industry expos, conferences, and regional roadshows. 
• Support tender processes through client engagement and contract negotiations. 

Credit Control & Collections 

• Collaborate with Finance to enforce credit policies and reduce overdue receivables. 
• Manage collections for assigned accounts to ensure DSO is ≤ 45 days. 
• Resolve payment disputes by balancing client relationships with company interests. 

Reporting & Collaboration 

• Submit weekly sales activity reports, pipeline forecasts, and collections updates. 
• Maintain 100% accuracy of client data, leads, and opportunities in CRM/ERP systems. 
• Collaborate with Technical Services for demos, installations, and after-sales support. 
• Work closely with Marketing for campaigns, digital leads, and promotional events. 

Qualification

Qualifications & Experience 

Education 

• Bachelor’s degree in Business, Marketing, Biomedical Sciences, or related field. 
• Diploma in Marketing/Business with strong sales track record may be considered. 

Experience 

• 3–5 years of sales experience, with at least 2 in B2B field sales (preferably medical diagnostics, pharmaceuticals, or healthcare distribution). 
• Proven ability to achieve multimillion-shilling sales targets. 
• Demonstrated success in client acquisition, contract negotiation, and account retention.

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Key Responsibilities

Marketing Strategy & Planning

• Develop and execute annual marketing plans aligned with The Organization’s corporate objectives.
• Lead the design and implementation of multi-channel marketing campaigns for product and brand awareness.
• Set marketing KPIs, monitor performance, and report on outcomes to senior management.
• Manage brand identity and ensure consistency across all communication channels.

Digital Marketing & Communications

• Oversee online presence, including websites, SEO/SEM, and social media platforms.
• Plan and manage digital advertising, content creation, and online lead generation initiatives.
• Leverage analytics to track marketing ROI and optimize digital campaigns for better performance.

Market Research & Product Positioning

• Conduct market intelligence and competitor analysis to identify opportunities and trends.
• Collaborate with the sales team to develop pricing, packaging, and promotional strategies.
• Ensure all projects are well-positioned in the market to meet customer and investor needs.

Brand Development & Public Relations

• Coordinate events, exhibitions, and media interactions to promote The Organization’s brand portfolio.
• Develop PR and corporate communication strategies to strengthen brand image.
• Cultivate relationships with media, influencers, and key stakeholders within the industry.

Team Leadership & Collaboration

• Lead, mentor, and motivate the marketing team to achieve departmental goals.
• Collaborate with internal departments—Sales, Business Development, and Design—to align marketing efforts with business targets.
• Manage external agencies and suppliers to ensure timely and quality campaign delivery.

Plan and execute property launch campaigns, exhibitions, and open-house events

• Organize and manage project launch events, real estate expos, and investor meetups to showcase new developments.
• Coordinate with project, sales, and creative teams to ensure branding and communication consistency.
• Track event performance metrics, such as foot traffic, inquiries, and conversions, to assess ROI

Monitor marketing performance metrics and campaign ROI

• Define clear KPIs for campaigns, including leads generated, conversion rates, and brand reach.
• Use analytics tools (Google Analytics, CRM dashboards, etc.) to track campaign effectiveness.
• Prepare performance reports and recommend data-driven strategies for improvement.

Qualification

Qualifications

• Bachelor's degree in marketing, Business Administration, Communications, or a related discipline (master's degree is an added advantage).
• 5–8 years of proven experience in marketing, preferably within a competitive or service-driven industry.
• Proven track record in strategic marketing, brand management, and digital campaign execution.
• Excellent leadership, project management, and stakeholder engagement skills.
• Proficiency in Google Analytics, CRM tools, SEO/SEM, and social media management platforms.

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• The Associate Software Engineer is responsible for supporting the development, testing, and deployment of software applications using Java or .NET Core frameworks. The role provides hands-on exposure to software design, coding, troubleshooting, and documentation under supervision. The position is ideal for recent graduates with strong technical aptitude, a logical mindset, and an eagerness to learn and grow in a dynamic IT solutions environment. 

Key Responsibilities 

Software Development 

• Participate in developing and maintaining applications using Java or .NET Core frameworks. 
• Write clean, efficient, and testable code under supervision of senior engineers. 

Testing & Quality Assurance 

• Assist in preparing software test cases and scenarios. 
• Support implementation of software testing to identify and resolve functional or performance issues. 

Error Reporting & Resolution 

• Receive and document client-reported issues. 
• Assist in troubleshooting and resolving technical problems in collaboration with the QA and development teams. 

Requirement Analysis 

• Support in gathering, interpreting, and documenting client requirements and technical specifications. 
• Participate in discussions to understand client needs and translate them into actionable tasks. 

Documentation & Reporting 

• Maintain accurate technical documentation, including change logs and testing reports. 
• Prepare status reports on assigned development and testing activities. 

Collaboration & Learning 

• Work closely with senior developers and project teams to complete assigned tasks. 
• Continuously enhance technical skills and stay updated on software development best practices. 

Client Support & Deployment Assistance 

• Support implementation and deployment activities as required. 
• Be willing to travel for project-related assignments both locally and internationally. 
• Qualification

Qualifications 

• Bachelor’s Degree in Computer Science, Engineering (B.E/B.Tech), or MCA. 
• 0–1 year of experience in software development or internship in a similar field. 
• Proficiency in Java or .NET Core programming. 
• Understanding of database concepts, object-oriented programming, and debugging techniques. 
• Strong analytical, problem-solving, and teamwork abilities. 
• Excellent written and verbal communication skills. 
• Willingness to travel and work on global client projects.