Careers at Britam

Job Purpose:  

• Controlling and Managing policies through case management to ensure quality and cost effective care, client service, processing and payment of Britam Microinsurance claims.  

Key responsibilities:  

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).  
• Interact with clients and service providers to ensure that the care is given within policy guidelines.  
• Review medical reports and claims for compliance with set guidelines.  
• Liaise with underwriters on scope of cover for the various schemes.  
• Ensure that medical scheme members are attended to round the clock with support from 24  hour call centre.  
• Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and  suggesting better alternatives.  
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.  
• Review documents and pertinent requirements regarding claims from providers and clients.  
• Ensure that the claim made by the claimant is complete in form and complies with the  documentary requirements of an insurance claim 
• Management of relationships with clients, intermediaries and service providers.  
• Verification and audit of outpatient and inpatient claims to ensure compliance and mitigate risk.  
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.  
• Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms.  
• Record all claims transactions.   
• Prepare claims registers for claims meetings and update the various claims reports.  Track and follow up on receipt of necessary documents.  
• Delegated Authority:  As per the approved Delegated Authority Matrix.  
• Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required:  

• Professional Nursing qualification KRCHN licensed by Nursing council of Kenya. 
• At least 2 -4 years experience in case management and claims processing.  
• Knowledge of insurance regulatory requirement  
• Knowledge of insurance products.

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Job Purpose:

• The Innovation Analyst supports the identification, evaluation, and onboarding of early-stage startups and emerging technologies aligned to corporate strategic priorities. Working under the guidance of senior innovation leadership, the role contributes to building the organisation's deal pipeline, conducting structured assessments of startup opportunities, and supporting the integration of adopted solutions into relevant business units. 

Key responsibilities:
Deal Flow & Startup Evaluation 

• Scout and maintain an active startup pipeline across priority sectors, engaging accelerators, VC networks, and industry events to surface relevant opportunities. 
• Evaluate startups against defined criteria — technology readiness, commercial viability, team strength, and strategic fit — and prepare investment memos with clear recommendations for senior review. 
• Support due diligence activities including competitive benchmarking, reference checks, and financial analysis, applying consistent frameworks across all assessments. 
• Produce market intelligence briefs and pipeline dashboards to keep stakeholders informed of trends, deal progress, and emerging opportunities. 

Corporate Integration 

• Lead coordination of startup integration from scoping through pilot execution, aligning business unit owners, founders, and project teams around a shared workplan. 
• Translate startup solutions into concept documents that define use cases, success metrics, stakeholder impacts, and delivery milestones in a corporate context. 
• Elicit integration requirements through workshops, interviews, and process walkthroughs, ensuring business needs are accurately captured and handed over to execution teams. 
• Ensure all partnership engagements are compliant, centrally documented, and tracked-maintaining data accuracy across pipeline and project management systems. 

Knowledge, experience, and qualifications required:

• Bachelor's degree in Business, Economics, Engineering, or a related field; postgraduate qualification in innovation or entrepreneurship is an advantage.  
• 1–3 years of experience in corporate innovation, consulting, a startup, or a venture-adjacent role. 
• Exposure to startup ecosystems through sourcing, accelerator programmes, or investment is highly desirable. 
• Strong analytical and written communication skills; proficient in Excel and data visualization tools (Power BI, Tableau, or similar). 
• Organised, collaborative, and genuinely curious about technology trends and emerging business models. 
• Excellent and demonstrated project management skills. 
• Excellent quantitative and analytical skills. 
• Excellent oral and written communication skills. 
• Strong critical thinking and problem-solving skills 
• Ability to negotiate, influence and collaborate with others.

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Job Purpose: 

• The Marketing Intern will support the BAM Marketing Manager, Brand and Marketing team in  executing marketing campaigns, coordinating brand activities, creating content, conducting  market research, and supporting day-to-day administrative and operational marketing functions.  The role provides hands-on exposure to branding, communications, digital marketing, events,  and campaign execution. 

Key responsibilities:

• Support in the planning and execution of marketing campaigns and brand activities 
• Support content creation for social media, internal communications and marketing materials 
• Coordinate with suppliers, agencies, and internal stakeholders on BAM marketing deliverables 
• Assist in organizing corporate events, activations, sponsorships and brand engagements 
• Conduct market and competitor research to support BAM marketing initiatives 
• Support management of digital platforms including social media pages and website updates 
• Track and compile campaign performance reports and marketing analytics relating to the BAM function  
• Support in preparing presentations, reports, briefs, and marketing documentation 
• Support branding compliance and ensure consistent use of brand guidelines 
• Help manage marketing inventory, branded merchandise, and promotional materials 
• Provide administrative support to the Brand and Marketing team as when/ required 

Knowledge, experience and qualifications:

• Bachelor’s Degree or Diploma in Marketing, Communications, Business Administration, Public  Relations, or a related field 
• Recent graduate or currently pursuing studies in a relevant field 
• Basic understanding of marketing principles and digital marketing platforms 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) 
•  Familiarity with design tools such as Canva or Adobe Creative Suite is an added advantage 

Technical/ Functional competencies:

• Strong communication and interpersonal skills 
• Creative thinking and attention to detail 
• Good organizational and time management skills 
• Ability to work collaboratively in a team environment 
• Eagerness to learn and take initiative 
• Strong writing and presentation skills 
• Ability to multitask and work in a fast-paced environment