Careers at CDL Human Resource

Job Brief

• Responsible for loading and offloading bread to customers, sales collections, debt collection, and reconciliation. Identify new sales opportunities and meet daily, weekly, and monthly sales targets. Must have a minimum of 2 years of sales management experience in the bread manufacturing Industry.

Key Responsibilities

• Sales Targets: Achieve daily sales revenue targets.
• Stock and Delivery: Receive stock and deliver bread to depots and customers as per assigned route.
• Sales Reconciliation: Daily cash and stock reconciliation with sales clerks.
• Payment Collection: Collect signed invoices and cheques from customers, ensuring payment for delivered products.
• Returns Management: Adhere to zero returns policy and control product damages.
• Crates Management: Collect and account for crates daily.
• Debt Management: Manage and reconcile payment processes.
• Customer Relationship Management: Communicate price changes and new products, maintain strong customer relationships, and resolve escalated issues.
• Market Development: Increase brand visibility and sales growth by opening new accounts.
• Market Intelligence: Monitor competitor activities and collect market data.
• Sales Cost Controls: Monitor vehicle usage, fuel, and manage the sales budget.
• Quality Control: Implement quality assurance procedures and manage customer complaints.
• Reporting: Maintain accurate records of deliveries, customer accounts, and sales.

Requirements

Qualifications

• Diploma in sales, marketing, or equivalent.
• Must have a minimum of 2 years of sales management experience in the bread manufacturing Industry.
• Technical Expertise: Knowledge of manufacturing processes and products.
• Communication: Excellent interpersonal skills.
• Organizational: Efficient time and resource management.
• Problem Solving: Strong analytical and decision-making skills.

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To understand and resolve customers’ queries on product, service and accounts problems in a courteous and professional way to ensure customers' satisfaction. To Order and monitor the stocks for the Service centers, Regional Branches and Agencies

To carry out Stock taking and report on the same to the Branch Service Centre Supervisor.

Requirements

• Minimum first degree in social sciences and/or a business related field
• 1 to 2 years’ experience in a Call-Centre or frontline service experience

SKILLS &; ABILITIES

The incumbent should have demonstrated the following competencies:

• General conversational ability and call control
• Ability to remain calm under pressure
•  Ability to communicate clearly and confidently
• Ability to follow an enquiry through from the initial call to any follow – up correspondence
• Attention to detail
• Grammar and spelling
• Technology orientedThe incumbent is required to have the following functional competencies:

 Communication – Oral

• Ability to convey information orally to individuals or groups to ensure that they understand the message.
• Ability to listen and respond appropriately to information from others.

Client/Customer Service

• Ability to develop and maintain strong relationships with clients (those who buy goods and services, and
  for whom formal professional services are rendered) or customers (those who consume goods and services) by listening to the client/customer and understanding and responding to identified needs.

Teamwork

• Ability to actively participate as a member of a team to move toward the completion of goals.

Coordination - Work

• Ability to follow instructions through a standard work process.
• Ability to perform routine tasks
• Ability to check work for accuracy before completion of tasks.

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Job Description

• Using MAL’s internal CRM system, manage technical and Service Support escalations from all service touch points (Branch, Call Centre, Social Media, Agencies, Field service, Anti-piracy team, Service Desk etc.)
• Activate or deactivate customers’ satellite services upon request.
• Prioritizing and handling escalations as received from different customer touch points
• Carrying out daily system health checks and sharing a report on the same.
  Carry out hardware, channel and system testing for new implementations and technologies.
• A report on findings to be generated and shared with all stakeholders at the end of the test period.
• Maintains financial accounts by processing customer adjustments and providing billing information.
• Escalate to corporate all service related issues that require third level support (Products, services,programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy)
• Resolve escalated customer queries and complaints and provide feedback to customers and matters resolved.
• Escalate issues to relevant departments and follow up to resolution
• Tracking of escalations to other departments and third level to ensure issue resolution within stipulated TATs
• Enforcement of the escalations and call back process for better customer experience
• Knowledge of Clarity and core Clarity pillars – ICC, SAP &; CRM

Requirements

• A first degree in  a Business-related field
• 3 years’ experience line customer support preferably within an entertainment ind
• Professional communication skills, written and verbal
• Computer literate, numerical aptitude and willingness to learn new skills
• Previous front-line customer service experience required
• Call Centre or Touch point experience is highly desirable

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Job Brief

• To identify and develop business opportunities for the company. His\Her role will be to seek new business opportunities by contacting and developing relationships with specifiers (Architects,
• Quantity surveyors, Engineers, etc.)

Key Responsibilities and Accountabilities

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential specifiers through visits, calls and emails
• Present our company to potential clients (architects, surveyors, engineer etc.)
• Identify client needs and suggest appropriate products/services
• Build long-term trusting relationships with specifiers.
• Set up meetings or calls between (prospective) clients and Account executives.
• Report to the Business development manager on (weekly/monthly/quarterly) sales results
• Stay up-to-date with new products/services and new pricing/payment plans

Requirements

Knowledge and skills requirement

• BSc degree in Marketing, Business Administration or relevant field
• Proven work experience as a Business Development Representative, Sales account executive or similar role with the construction or building materials industry.
• Hands-on experience with multiple sales techniques.
• Track record of achieving sales quotas
• Familiarity with MS Excel (analyzing spreadsheets and charts)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• Ability to deliver engaging presentations

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KEY RESPONSIBILITIES

• Sales & Revenue Growth
• Conduct high-quality outbound calls to warm and cold leads, existing clients, and dormant accounts.
• Manage inbound inquiries, qualify leads, issue quotations, and convert opportunities into confirmed orders.
• Follow up consistently on quotations and pending decisions to maximize closure rates.
• Upsell and cross-sell products based on customer needs.
• Customer Relationship Management
• Build and maintain long-term customer relationships through structured engagement.
• Handle objections, concerns, and complaints professionally and solution-oriented.
• Act as a trusted point of contact throughout the sales cycle.
• CRM & Reporting
• Update all interactions, quotations, and activities accurately in the CRM.
• Maintain high CRM data integrity.
• Prepare daily, weekly, and monthly sales and activity reports.
• Collaboration
• Work closely with sales, production, logistics, and marketing teams.
• Provide customer and market feedback to management.

KEY PERFORMANCE INDICATORS

• Lead-to-conversion rate
• Quotation follow-up success rate
• Monthly sales revenue vs target
• CRM compliance and data accuracy
• Customer retention rate

Requirements

QUALIFICATIONS & EXPERIENCE

• Diploma or Degree in Sales, Marketing, Business Administration, or related field.
• Minimum 4–6 years proven telesales or inside sales experience.
• Prior experience in telesales or inside sales, preferably within the construction or building materials industry, is required.
• Strong CRM experience (Zoho CRM advantage).
• Excellent communication and persuasion skills.
• Highly disciplined, target-driven, and self-motivated.

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We are seeking a detail-oriented and proactive Assistant Senior Accountant to support the Finance Manager in managing day-to-day accounting operations. This role is ideal for a hands-on accounting professional with experience in fast-paced environments and strong proficiency in QuickBooks. The Assistant Senior Accountant will play a key role in ensuring accuracy, compliance, and efficiency across core accounting functions, including receivables, payables, audits, financial reporting, bank reconciliations, and payroll.

Duties and Responsibilities

• Accounts Receivable: Support the management of accounts receivable processes to ensure timely invoicing, follow-up, and collection of outstanding balances.
• Accounts Payable: Assist in processing and monitoring accounts payable to ensure accurate and timely payments to vendors and suppliers.
• Audit Support: Prepare schedules and documentation to support internal and external audits, ensuring compliance with accounting standards and regulatory requirements.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial reports for review by senior management.
• Bank Reconciliations: Perform regular bank and ledger reconciliations to maintain accurate and up-to-date financial records.
• General Ledger: Post and review general ledger entries, ensuring accuracy and adherence to accounting principles.
• Payroll Processing: Support payroll preparation and processing to ensure accurate and timely employee compensation.

Requirements:

• Education: Bachelor’s Degree in Commerce (B.Com) with a focus on Finance or Accounting from a recognized public university.
• Professional Certification: Must hold CPAK (Certified Public Accountant of Kenya) certification.
• Experience: 5 - 7 years in substantial finance within the service industry.
• Skills: Proficient in QuickBooks and Zoho Books, with a strong understanding of accounting principles, standards, and best practices.
• Personal Attributes: A firm and decisive individual with excellent leadership, organizational, and communication skills.

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• The Assistant Manager – Merchandise / Retail Planning will support retail performance through effective assortment planning, inventory management, and store-wise stock allocation. The role ensures optimal product availability, strong visual merchandising standards, and data-driven sales monitoring to maximize sell-through.

Key Responsibilities

• Support assortment planning and buying activities
• Manage inventory planning and store-wise stock allocation
• Monitor daily sales reports and retail performance
• Coordinate visual merchandising execution across stores
• Liaise with vendors on order placement, delivery schedules, and timely replenishment

Requirements

• Bachelor’s or Master’s degree in Fashion, Retail, Merchandising, or a related field
• Minimum 5+ years’ experience in Merchandise / Retail Planning
• Strong analytical and coordination skills
• Experience in structured retail environments preferred

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The Business Development Executive will be responsible for driving business growth by acquiring new clients, strengthening relationships with existing customers, and promoting the company’s logistics and transport solutions. The role requires a dynamic, well-connected individual with strong communication and presentation skills.

Key Responsibilities:

• Identify and secure new business opportunities in the transport and logistics sector.
• Develop and maintain strong relationships with clients, partners, and key industry stakeholders.
• Prepare and deliver business proposals, presentations, and tenders.
• Collaborate with operations and finance teams to ensure client satisfaction and service efficiency.
• Conduct market research to understand customer needs, trends, and competitor activities.
• Achieve set sales targets and contribute to overall revenue growth.

Requirements

Qualifications and Experience:

• Diploma or Bachelor’s Degree in Business, Marketing, Logistics, or a related field.
• Minimum of 5 years’ experience in business development within the transportation and logistics industry.
• Proven industry connections and ability to generate leads and close deals.
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation skills and results-driven mindset.