Careers at CDL Human Resource

Main accountabilities

• Drafting and reviewing procedures and policies needed for Quality, food safety, SGC, Social Accountability management of international standards; SGC, ETI, BRC, FSSC.
• Planning and coordinating both internal and external audits for food safety management system, sustainably grown certification, social audits.
• Monitoring supplier compliance with social and food safety standards.
• Reporting to top management on the performance and any need for improvement of all management systems.
• Management systems meetings-Organise, attend, take minutes, distribute minutes and file corresponding documentation.
• Proactively communicating regulatory code changes to management team, reviewing company processes and operations to avoid compliance issues.
• Tracking and monitoring company compliance to applicable regulatory/ statutory and international standards requirements.
• Managing document systems both in Q-pulse and on hard copies to ensure correct versions are in use and issue numbers to new documents and records.
• Managing and follow up of WIBA Compensation.
• Maintain accurate records of inspections, audits, and corrective actions.
• Monitoring compliance with labor laws, human rights standards, and ethical sourcing policies.
• Support social audits (e.g Sedex, SMETA, etc.).

Requirements

The ideal candidate should meet the following requirements:

• University Degree in Food Science, Social sciences, Environmental Science or Agriculture
• Minimum 3 years’ experience in the same capacity.
• Good management system knowledge in HACCP, FSSC 22000, IFS or BRC, SGC and SA 8000.
• Lead Auditor in FSSC 22000/ISO 14001:2015/Sustainably Grown Certification
• Fair Knowledge of local and international laws, regulations and directives for a food establishment.
• PCQI (Preventive Controls Qualified Individual)
• Sedex/SMETA or SA8000 training

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Key Responsibilities:

• Welcome and assist visitors, manage calls, and handle inquiries.
• Maintain a neat and organized reception area.
• Support lead generation, engage walk-in clients, and promote products.
• Assist with sales follow-ups, demos, and achieving set targets.
• Provide administrative support including scheduling, correspondence, and office supplies management.
• Act as a brand ambassador while ensuring confidentiality and professionalism.

Requirements:

• Diploma or Degree in Business Administration or related field.
• 3–5 years’ experience in reception, customer service, or sales support in a telecommunication industry.
• Strong communication, organizational, and multitasking skills.
• Ability to handle customers professionally and support sales processes.

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Key Responsibilities:

• Install and service Starlink kits following set standards and schedules.
• Diagnose and resolve technical issues on-site, ensuring first-time fix.
• Educate customers on product use and provide after-sales support.
• Maintain accurate documentation, reports, and proper use of tools.
• Act as a brand ambassador, promoting referrals and identifying sales opportunities during installations.

Requirements:

• Diploma in a relevant technical field.
• 3–5 years’ experience in installation/technical support (Starlink or related telecom products preferred).
• Strong technical, communication, and customer service skills.
• Ability to work independently, meet targets, and ensure quality service delivery.

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Key Responsibilities:

• Identify and pursue new sales opportunities through referrals, events, and promotions.
• Engage walk-in and referred leads, conduct product demos, and close deals to meet targets.
• Maintain accurate sales records and customer data in the CRM.
• Provide professional pre- and post-sale support to ensure customer satisfaction.
• Prepare regular reports on sales performance and feedback.

Requirements:

• Diploma or Degree in a relevant field.
• 3–5 years’ sales experience in telecommunications.
• Strong negotiation, communication, and customer service skills.
• Ability to meet targets and work with minimal supervision.

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Key Responsibilities:

Strategic Lead Generation & Sales Growth:

• Develop, implement, and oversee comprehensive lead generation strategies for the business unit, including marketing campaigns, partnerships, and community outreach initiatives.
• Analyse lead sources and conversion rates tcontinuously optimize lead generation efforts.
• Collaborate with the Sales Team tset lead generation targets and ensure a consistent pipeline of qualified prospects.
• Identify and pursue new market segments or channels for lead acquisition.
• Monitor the effectiveness of various lead generation activities and adjust strategies as needed.

Strategic Planning & Performance Management:

• Develop and implement strategic plans tachieve and exceed monthly and annual sales targets.
• Set individual and team KPIs for sales and technical staff, monitor performance closely, and provide regular feedback and coaching.
• Analyse sales and installation data tidentify trends, areas for improvement, and opportunities for growth.
• Conduct regular performance reviews and implement development plans for team members.

Financial Management & Profitability:

• Oversee all financial aspects of the business unit, including revenue generation, cost control, and budget management.
• Analyse profit and loss (P&L) statements tidentify areas of inefficiency and implement corrective actions.
• Approve expenditures and manage operational costs tmaximize profitability.
• Prepare and present financial reports tsenior management.

Inventory & Asset Management:

• Ensure accurate tracking and management of all inventory (products, kits, spare parts) tprevent stockouts or overstocking.
• Implement robust inventory control procedures, conduct regular stock counts, and reconcile physical stock with system records.
• Manage asset allocation and maintenance for operational efficiency.

Stakeholder & Relationship Management:

• Act as the primary liaison between the business unit and external stakeholders, including accountants, lawyers, suppliers, and regulatory bodies.
• Ensure compliance with all legal and regulatory requirements.
• Build and maintain strong, productive relationships with all key stakeholders tsupport business operations and growth.

Operational Excellence:

• Optimize operational processes tenhance efficiency and customer satisfaction.
• Ensure a safe and productive working environment for all staff.
• Address customer complaints and escalations effectively and professionally.

Requirements:

• Diploma or Degree in Business/Telecommunications (Accounting knowledge is an added advantage).
• 3 - 5 years’ experience in telecommunications.
• Strong background in operations, sales, and inventory management.

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The Motorcycle Rider will be responsible for the safe and timely delivery of goods, documents, or passengers as assigned. The role requires excellent knowledge of road safety, adherence to traffic regulations, and strong customer service skills. The rider will also ensure proper motorcycle maintenance, accurate record-keeping, and effective communication with supervisors and clients.

Key Responsibilities

• Delivery Services – Transport goods, packages, or documents safely and promptly from one location to another.
• Passenger Transportation – Provide safe transport for clients, staff, or assigned passengers while observing traffic rules.
• Route Planning – Plan and follow the most efficient routes to ensure timely deliveries and pickups.
• Vehicle Maintenance – Conduct routine checks and basic maintenance on the motorcycle; promptly report mechanical issues.
• Safety & Compliance – Adhere strictly to traffic laws, safety regulations, and company policies.
• Customer Service – Deliver courteous, respectful, and professional service to all clients and passengers.
• Documentation – Maintain accurate records of deliveries, pickups, mileage, and other operational data.
• Communication – Keep dispatchers, supervisors, and clients updated on delivery schedules, delays, or other issues.
• Load Handling – Safely load, secure, and unload packages, ensuring goods remain undamaged.
• Emergency Response – Respond appropriately to accidents, breakdowns, or emergencies while on duty.

Requirements

• Valid Motorcycle License
• Must hold a current and valid motorcycle driving license

Experience

• At least 1-2 years of experience as a rider/delivery person. Familiarity with Nairobi roads are a plus.

Education / Basic Qualifications

• A minimum high school level (KCSE).
• Safety Gear / Compliance
• Must use helmets (KEBS-approved), reflective jacket; abide by traffic rules.
• Good Conduct / Clean Record
• Certificate of good conduct, no serious traffic offenses.
• Communication & Local Knowledge
• Able to communicate (English / Swahili), navigate Nairobi