Careers at Co-operative Bank of Kenya

 Key Responsibilities: 

• Drive initiatives to recruit new members, while building and maintaining strong relationships with existing members to ensure member satisfaction and retention. Identify new market opportunities and areas for growth.
• Develop and implement strategies for deposit mobilization and loan book growth. 
• Initiate and participate in development of financial products and services to meet members’ changing needs. Monitor products performance.
• Plan and execute marketing campaigns to promote the Sacco’s products and services.
• Develop strategies to promote Sacco’s brand by engaging in corporate events and outreach programs.
• Build strategic partnerships with institutions and corporates to expand product offerings.
• Conduct market research and analysis to inform new growth avenues for the Sacco and keep abreast of industry trends, and regular member satisfaction surveys.
• Prepare on timely basis regular departmental reports with recommendations thereon.
• Lead and mentor departmental staff to ensure optimal productivity and achievement of the set targets. 
• Design annual member education programs in liaison with the CEO and education committee that enhance member engagement and financial literacy.
• Monitor social media and online activities to increase engagement and visibility.

Qualifications & Experience: 

• Hold a university degree in Marketing or Business Administration, Economics, Business management, or it’s equivalent.
• Have at least 5 years of experience in marketing and business development in financial sector with a proven track record of driving growth and success.
• A diploma in Marketing, Co-operative Management, or Mass Communication will be an added advantage.
• Professional membership

Technical Skills & Competencies: 

• Strong networking and communication skills; good in public relations.
• Agile and resilient; flexible personality.
• Conversant with online, social media and digital marketing trends.
• Excellent interpersonal skills.
• Excellent analytical skills and problem solving skills
• Strong leadership and team management skills
• Sociable with an outgoing personality.
• Ability to work under pressure and achieve high levels productivity.
• Ability to prioritize tasks and meet deadlines.
• Work under minimal supervision.
• Conversant with micro soft applications with bias in power point and spreadsheets.

go to method of application »

Job Purpose

The Information System Administrator is responsible for the installation, configuration, management, and support of the SACCO’s Core Banking System (CBS) and related ICT infrastructure. The role ensures system availability, data integrity, security compliance, and provides technical support for users and integrations with third-party platforms such as mobile banking, ATM switches, CRB, EFT, and internet banking.

Roles and Responsibilities:

Some of the Key Responsibilities of this position includes but shall not be limited to:

• Overseeing the Sacco’s core banking system, ensuring seamless operation and security
• Managing network infrastructure, servers and system backups and overall infrastructure management
• Implementing Cybersecurity measures to safeguard member data and transactions
• Providing technical support to staff and resolving IT-related issues promptly
• Maintaining and updating Sacco management software for efficiency and compliance
• Monitoring and improving system performance, ensuring minimal downtime
• Managing user accounts, access rights and data security policies
• Coordinating with vendors for hardware, software and IT service maintenance
• Data processing/Reports-SASRA, departmental and organizational dashboards
• Business Continuity and disaster recovery
• Maintain and update IT documentation and policies
• Provide technical support and training to staff

Minimum Qualification & Attributes

• Bachelor’s degree in IT, Computer Science or a related field
• At least 3–5 years’ experience in IT systems administration within a SACCO, microfinance, or banking environment.
• Certifications preferred: Microsoft Certified (Azure/SQL Server), Linux Administration, ITIL v4 Foundation, CCNA (added advantage), Database Security / ISO 27001 training.
• Knowledge of network administration, firewall management and cybersecurity
• Be a member of a professional body