Careers at Ecosafi

Role Overview

• The Team Leader – Super Dealer Network is responsible for driving performance, discipline, and growth across EcoSafi’s Super Dealer ecosystem within an assigned branch or region.
• This role focuses on leading field teams, ensuring strong Super Dealer performance, maintaining stock and portfolio integrity, and delivering branch-level targets. The Team Leader works through Super Dealer Relations Officers to ensure consistent execution, market expansion, and high service standards at scale.

Key ResponsibilitiesSuper Dealer Network Performance

• Own overall performance of the Super Dealer network within the assigned region.
• Drive growth in active and earning stoves, reorders, and customer retention.
• Monitor performance trends and implement corrective actions where needed.

Team Leadership & Coaching

• Lead, coach, and support field teams responsible for Super Dealer engagement.
• Set clear targets, expectations, and accountability for team members.
• Conduct regular performance reviews and provide structured feedback

Target Ownership

• Deliver all branch-level targets as set by the business.
• Translate regional goals into clear team and individual performance targets.
• Track performance daily, weekly, and monthly, and intervene early when targets are at risk.

Portfolio Health & Customer Protection

• Provide oversight of portfolio health across Super Dealers.
• Ensure continuity of service and positive customer experience across the region.
• Monitor churn risks, reorder gaps, and service disruptions.

Stock Management & Risk Control

• Ensure strong stock governance across Super Dealer outlets.
• Review stock audits, reconciliations, and variance reports.
• Work closely with logistics and warehouse teams to ensure consistent product availability.

Field Execution & Quality Assurance

• Ensure structured route planning and effective territory coverage.
• Conduct joint field visits to assess execution quality and adherence to SOPs.
• Promote standardised processes and best practices across the region.

Market Development & Expansion

• Support expansion of the Super Dealer network in high-potential zones.
• Guide local marketing and activation activities to drive growth.
• Gather market intelligence and competitor insights to inform strategy.

Cross-Functional Collaboration

• Collaborate closely with logistics, call centre, technical, training, and operations teams.
• Resolve regional operational challenges efficiently and proactively.

Reporting & Compliance

• Produce accurate and timely performance reports.
• Analyse data and provide actionable insights to management.
• Ensure compliance with company policies, SOPs, and ethical standards.

Qualifications

• Diploma or Bachelor’s qualification in Business, Sales, Marketing, Operations, or a related field.
• Proven experience leading sales teams, dealer networks, or field operations.
• Experience managing performance targets and multi-location teams is an advantage.

Skills & Attributes

• Strong leadership and people management skills
• High integrity and accountability
• Analytical, data-driven decision-making ability
• Strong planning and organisational skills
• Ability to work in fast-paced, evolving environments
• Excellent communication and stakeholder management skills
• Entrepreneurial mindset with a strong sense of ownership

Why Join EcoSafi

• Be part of a fast-growing, mission-driven company
• Lead scalable distribution models with real impact
• Work in a dynamic, innovative environment
• Opportunity to grow with the organisation as it scales

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Role Overview

• The Super Dealer Relations Officer (SDRO) is responsible for building, managing, and supporting a network of Super Dealers within an assigned territory. The role focuses on Super Dealer recruitment, performance oversight, portfolio transition, stock management, and capacity building. 

Key Responsibilities

• Recruit, onboard, and train qualified Super Dealers.
• Establish dealer territories and clarify roles and expectations.
• Act as the primary point of contact for Super Dealers.
• Support dealers to meet acquisition, retention, and earning stove targets.
• Oversee transition of legacy customers to Super Dealers.
•  Ensure continuity of service and portfolio health.
• Monitor stock levels, conduct audits, and ensure reconciliations.
•  Coordinate with logistics teams to prevent stockouts.
• Ensure compliance with onboarding SOPs and accurate data capture.
• Conduct spot checks and address gaps.
• Provide ongoing coaching and training.
• Include Super Dealer visits in monthly route plans.
• Support local marketing initiatives and identify growth opportunities.
• Respond to disruptions and ensure uninterrupted customer access to pellets.

Qualifications

• Diploma in Business, Sales, Marketing, Supply Chain, or a related field.
• Experience in sales, dealer/agent networks, or field operations is an added advantage.

Skills & Attributes

• Strong relationship management and coaching skills.
• High accountability and attention to detail.
• Strong planning, reporting, and problem-solving abilities.
• Comfortable working in fast-paced field environments.

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We are seeking a highly motivated, analytical, and results-oriented individual to fill the position of Senior Logistics Coordinator, reporting to the Operations & Logistics Manager. The successful candidate will play a key role in planning, coordinating, and optimizing logistics, fleet, warehousing, inventory, and supply chain operations while providing leadership and guidance to logistics teams across the business.

This is an exciting opportunity to join a fast-growing company that is transforming the way people cook while making a lasting positive impact on the environment and climate.

Key ResponsibilitiesLogistics & Supply Chain Management

• Coordinate and optimize logistics operations to ensure efficient movement of products across all branches and depots.
• Develop and implement distribution plans that improve delivery performance, reduce costs, and enhance customer satisfaction.
• Oversee route planning and dispatch processes to maximize fleet utilization and delivery efficiency.
• Manage inventory replenishment and stock movements across the network to maintain agreed stock levels.
• Support and coordinate importation activities to ensure timely receipt and distribution of products.
• Monitor supply chain performance and recommend process improvements to increase operational effectiveness.

Fleet Management

• Oversee day-to-day fleet operations, including fuel management, maintenance scheduling, repairs, and performance monitoring.
• Ensure 100% compliance with vehicle insurance, permits, inspections, and regulatory requirements.
• Monitor fleet utilization and provide recommendations to improve efficiency and reduce operating costs.
• Analyze fleet data and prepare reports for management decision-making.

Warehousing & Inventory Control

• Provide oversight and guidance to warehouse operations, ensuring adherence to inventory management procedures.
• Monitor inventory accuracy and stock accountability across branches and depots.
• Coordinate stock counts, reconciliations, and investigations into inventory variances.
• Support continuous improvement initiatives aimed at increasing warehouse productivity and accuracy.

Operational Excellence & Risk Management

• Analyze operational data and develop reports that support strategic and operational decision-making.
• Identify operational risks, inefficiencies, and bottlenecks and recommend corrective actions.
• Maintain and monitor a departmental risk register and escalate critical issues to management.
• Support implementation of operational improvement projects and process optimization initiatives.
• Participate in testing and validation of operational systems, dashboards, and applications.

Team Leadership & Stakeholder Management

• Provide day-to-day guidance and support to drivers, riders, warehouse teams, and logistics personnel.
• Assist in training staff on operational procedures, systems, and standard operating procedures (SOPs).
• Collaborate closely with Sales, Business Intelligence, Finance, and other departments to ensure smooth execution of operational activities.
• Act as a key liaison between field operations and management, ensuring timely communication and resolution of issues.
• Maintain ownership of departmental project tracking and follow-up activities.

Knowledge and Experience

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Project Management, or a related field.
• Minimum of 5 years’ experience in logistics, supply chain, warehousing, fleet management, or operations management.
• Demonstrated experience supervising logistics or operational teams.
• Experience in last-mile delivery operations with a strong customer service focus.
• Strong understanding of inventory management and supply chain processes.
• Proficiency in ERP systems, logistics software, and data analysis tools.

Skills and Attributes

• Strong leadership and team coordination skills.
• Excellent analytical and problem-solving abilities.
• Ability to make data-driven decisions and present insights effectively.
• Strong organizational and project management skills.
• Ability to prioritize multiple activities and perform effectively under pressure.
• Excellent communication and stakeholder management skills.
• Self-motivated, proactive, and results-oriented.
• High attention to detail and commitment to operational excellence.
• Demonstrated ability to drive process improvement initiatives.

Key Performance Indicators (KPIs)

• Maintain a minimum inventory threshold of 30% average daily throughput for all SKUs at branch level.
• Maintain an average delivery turnaround time of less than 3 hours for all customer orders.
• Maintain logistics costs below 5% of sales revenue.
• Achieve 100% compliance on fleet maintenance schedules.
• Achieve 100% compliance on fleet documentation, insurance, and permits.
• Maintain inventory accuracy of at least 98% across all locations.
• Ensure 100% accuracy and timely submission of operational reports.
• Improve route efficiency and fleet utilization metrics year-on-year.
• Successfully implement assigned operational improvement projects within agreed timelines.