Careers at Equity Bank Kenya

Position Overview 

• We are seeking a passionate and talented Junior Innovations AI/ML Developer to join our Group Banking, Insurance & Invest teams. This role is crucial to the development and implementation of cutting-edge AI products that will transform banking operations and customer experiences. The successful candidate will work on designing and 
• constructing sophisticated machine learning models while improving and updating existing systems to drive innovation in financial services.

Key Responsibilities. AI/ML Development 

• Design, develop, and maintain AI/ML software solutions using cutting-edge technologies 
• Build and deploy machine learning models for banking applications including fraud detection, risk assessment, and customer analytics 
• Write clean, efficient, and maintainable code that adheres to industry best practices 
• Collaborate with data scientists to translate research prototypes into production-ready solutions 
• Implement and optimize algorithms for real-time decision-making systems 

Innovation s Research 

• Stay current with latest AI/ML trends and technologies in the financial services sector 
• Contribute to the development of innovative banking products and services 
• Participate in proof-of-concept projects and pilot programs 
• Research and evaluate new AI/ML frameworks and tools for potential adoption 
• Support the creation of intellectual property through documentation and patent applications 

Integration 

• Work closely with banking domain experts to understand business requirements 
• Ensure AI/ML solutions comply with financial regulations and industry standards 
• Integrate AI/ML capabilities into existing banking systems and workflows 
• Support the implementation of automated compliance and risk management solutions 
• Collaborate with cross-functional teams including product managers, engineers, and business analysts

Data Management & Analysis 

• Perform data cleaning, preprocessing, and feature engineering on large financial datasets 
• Develop data pipelines for model training and inference 
• Monitor model performance and implement continuous improvement processes 
• Ensure data privacy and security standards are maintained throughout all processes 

Qualifications

Educational Background 

• Bachelor's degree in Computer Science, Data Science, Mathematics, Statistics, or related field 
• Fresh graduates with strong academic performance in AI/ML coursework are encouraged to apply 
• Relevant certifications in AI/ML or cloud platforms (AWS, Azure, Google Cloud) preferred 

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Position Overview 

• We are seeking an exceptional Senior Business Process Re-engineering and Automation Developer to spearhead digital transformation initiatives across our global banking operations. This role combines deep banking domain expertise with advanced 
• automation development capabilities to redesign and automate complex financial processes across retail banking, commercial banking, investment banking, and corporate functions. 
• The successful candidate will drive end-to-end process transformation while ensuring compliance with banking regulations and risk management requirements. 

Key Responsibilities: 

Banking Process Re-engineering s Transformation 

• Lead comprehensive re-engineering of core banking processes including customer onboarding, loan origination, trade finance, payment processing, and regulatory reporting.
• Design future state processes for digital banking transformation, incorporating straight-through processing and exception-based workflows.
• Optimize cross-border banking operations, considering regulatory requirements across multiple jurisdictions.
• Re-engineer compliance processes including AML/KYC, transaction monitoring, regulatory reporting, and audit workflows.
• Design scalable processes that support multiple currencies, time zones, and regulatory frameworks. 

Intelligent Automation Development for Banking 

• Develop sophisticated RPA solutions for high-volume banking operations using Microsoft power platform, UiPath, Automation Anywhere, or Blue Prism.
• Build cognitive automation solutions incorporating AI/ML for document processing, risk assessment, and customer analytics.
• Create automated workflows for regulatory reporting (Basel III, CCAR, IFRS, MiFID II) and compliance monitoring.
• Develop intelligent process automation for trade finance operations, including letter of credit processing and documentary collections 
• Implement automated reconciliation processes for general ledger, nostro accounts, and inter-company transactions 

Banking Systems Integration s Architecture 

• Design automation architecture integrating with core banking systems (Temenos, Finacle, FIS, Oracle FLEXCUBE) 
• Develop API-based integrations with payment networks (SWIFT, ACH, Real-Time Payments, blockchain networks) 
• Create automated interfaces with regulatory reporting systems (EDGAR, XBRL, regulatory databases) 
• Build integrations with risk management platforms, trading systems, and portfolio management tools 
• Implement automated data flows between front office, middle office, and back office systems 

Regulatory Compliance s Risk Automation 

• Automate compliance processes ensuring adherence to global banking regulations (Basel III, Dodd-Frank, MiFID II, GDPR, PCI DSS) 
• Develop automated controls for operational risk management and audit trail maintenance 
• Create exception handling and escalation procedures for regulatory breaches and threshold monitoring 
• Implement automated stress testing and scenario analysis workflows 
• Build automated processes for sanctions screening, PEP checks, and adverse media monitoring 

Advanced Banking Analytics s Process Intelligence 

• Implement process mining solutions to analyze banking transaction flows and identify bottlenecks 
• Develop predictive analytics for credit risk assessment, fraud detection, and customer behaviour analysis 
• Create automated reporting and dashboards for executive management and regulatory authorities.
• Implement real-time monitoring and alerting for critical banking processes and SLA compliance 
• Build automated variance analysis and exception reporting for financial control processes 

Qualifications

Required Qualifications 

Education s Banking Certifications 

• Bachelor’s degree in computer science, IT, Finance, Engineering, or related field 
• Advanced RPA certifications (UiPath Advanced Developer, AA Master Bot Developer, Blue Prism Developer). 
• Process improvement certifications (Six Sigma Black Belt, Lean Finance) highly preferred. 

Banking s Financial Services Experience

• Minimum 10-15 years of experience in process automation and financial services technology. 
• Deep understanding of banking / fintech operations including payments, lending, trade finance, treasury, and capital markets. 
• Extensive experience with banking regulations and compliance requirements across multiple jurisdictions. 
• Experience with core banking system implementations and process re- engineering projects. 
• Knowledge of financial markets, trading operations, and risk management processes. 

Technical Expertise 

• Expert-level proficiency in RPA platforms with focus on financial services implementations 
• Strong development skills in multiple programming languages (Python, C#, Java, SQL, VBA) 
• Experience with banking-specific technologies: SWIFT messaging, FIX protocol, ISO 20022 standards 
• Proficiency in data management and ETL processes for financial data 
• Experience with cloud platforms (AWS Financial Services, Azure for Financial Services, Google Cloud for Financial Services). 

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Description

Job Perspective and Output

Financial Perspective

• Implement Customer Experience initiatives to improve operational efficiency and recommend innovative solutions to achieve operational effectiveness and promote implementation of Industry best practices
• Supervise and manage project team members, work streams and vendors to ensure projects are delivered within defined budget, scope and timeline on Customer Experience and other assigned projects.
• Translate overarching bank strategies into CRM system workflows as it relates to sales pipeline management, customer account management, ongoing campaign and customer analytics to drive revenue earning opportunities and maximize customer lifetime value strategies
• Design and implement a customer management framework that consistently drives business value from all customers through retention and growth

Customer Journeys Perspective

• Apply a customer-centric lens to programs and advocate the "customer" view to identify opportunities to improve key customer interactions and customer metrics while balancing the need to achieve business value proposition.
• Identify and prioritize customer experience issues and drive recommended initiatives for resolution by collaborating with project teams, business partners & senior management.
• Identify process-related customer issues and channel recommendations to the Business Process Improvement team for implementation and change management.
• Design intentional cross-channel customer experiences for projects using knowledge of human centered design, design thinking methods, service/user design principles & tools such as journey maps, personas, interaction models & scenarios.
• Manage and coordinate projects through the entire lifecycle from Start-up to Benefits Review to ensure key deliverables are met and adherence to governance, documentation, timelines, budget, scope, reporting, and quality assurance
• Create CRM strategy/roadmap across the bank and make recommendations on new features/ enhancements and workflows to achieve optimal system functionality for Sales and Service Management
• Collaborate with internal departments and stakeholders to implement the CRM system roadmap to support the overall strategy through continuous training and upskilling of users
• Track product uptake & utilization across all channels to increase customer loyalty and revenue through integrated journey maps that deliver on the emotional value of transacting.

Customer Perspective

• Implement and maintain customer centric journeys across all products in line with changing customer expectations and ensure they are operationalized in all customer facing business systems
• Develop metrics to ensure Customer Experience improvement implementations are successfully measured and efforts are attached to improved Customer Satisfaction and NPS
• Coordinate with internal departments and stakeholders to maximise CRM usage for customer engagement and data analytics

Learning and growth Perspective

• Continuously obtain training to improve relevant skills for delivery of Business Expectations
• Recommendation of department specific training to the Learning & Development team

Qualifications

Ideal Job Specifications

• Degree
• Project Management Certification/ Customer Experience Certification
• 6+ of experience in Services industry handling customer experience or operational roles
• 3+ years of experience in service design, user-centred design or process reengineering.
• Experience in Project Management dealing in product/process development and system implementation.
• High level of understanding of customer journeys, systems in the service industry with practical experience in the use of CRMs and other mobile money software
• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Proactive, confident, energetic and able to work under pressure with a positive attitude; excellent interpersonal skills and good decision making skills

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Job Purpose: 

The Staff will be responsible for managing DFS (Digital Financial Services ) integrations not limited building scalable RESTFul APIs, the server-side application logic, integration with both internal and external systems.

Job Responsibilities/ Accountabilities:

• Design, build and maintain efficient RESTFul APIs in Java/C#
• Build Reusable Code and Library for Future Use
• Design and Implementation of data storage solutions
• Work with Frontend and Mobile App developers to define RESTFul API specs
• Work well with technical and non-technical people to deliver high value results
• Participating in Sprint Planning and tracking work items

Personal Attributes:

• Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative.
• Strong analytical, decision-making, and problem-solving skills.
• Is extremely logical, detail oriented with a keen attention to detail.
• Demonstrated ability to prioritize work-load and meet multiple project deadlines.
• Ability to conduct research into systems issues and products as required.
• Highly self-motivated and self-directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Proven ability to quickly learn new applications, processes, and procedures.
• Structured thinker, effective communicator with excellent written and oral communication skills.
• Excellent listening and interpersonal skills.

Qualifications

Qualification/ Role Requirements

• Bachelor’s degree in information technology, Software Engineering, Computer Science or related field
• 3+ years experience developing applications in Java or C#
• 3+ years of experience in ASP.NET Core or Spring Boot
• Experience with SOAP and REST services
• Good understanding of DevOps and CI/CD practices3
• Familiarity with container technologies like Docker and K8s
• Experience with SQL Server, Oracle Database and MongoDB
• Experience with cloud technologies Azure/AWS
• Experience with OAuth and JWT Tokens
• Knowledge of API Management solutions
• Knowledge of Micro-Service Architecture
• Experience with gRPC
• Experience with Kafka