Careers at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities

Donor Acquisition, Engagement & Stewardship

• Support acquisition, donor engagement and stewardship for individual, corporate, foundations and major donors, with priority focus on Islamic philanthropy.
• Build and manage a personal portfolio of high-value and prospective donors, supporting in development of tailored cultivation and stewardship plans for each.
• Draft and oversee personalised donor communications, thank-you letters, impact reports, and stewardship materials.
• Support in Planning and coordinating donor touchpoints, including one-on-one meetings, cultivation events, donor briefings, and field or site visits.
• Track engagement outcomes and donor satisfaction and adjust stewardship approaches based on donor feedback and giving behaviour.

Islamic Philanthropy Strategy & Partnerships

• Contribute to the Implementation of MSF Eastern Africa's Islamic philanthropy strategy, including annual targets, priority segments, and channel plans.
• Identify, map, and build lasting relationships with Islamic philanthropy networks, Zakat institutions, Waqf funds, mosques, and Muslim foundations relevant to MSF's work.
• Support in designing, and implementation of Ramadan- and Zakat-specific fundraising appeals and campaigns, working closely with Communications, and Programmes and fundraising teams.
• Represent MSF in negotiations and support in management of partnerships related to Islamic charitable organizations, faith-based community groups, and diaspora networks. e.g. Somali diaspora
• Ensuring all fundraising materials and messaging are culturally and theologically sensitive, accurate, and aligned with Islamic giving principles; act as the organisation's internal reference point on Islamic philanthropy practice.
• Represent MSF at relevant faith-based, philanthropic, and community forums, strengthening MSF’s profile and credibility among Muslim donors, Islamic charitable organizations, Zakat institutions, and other Islamic philanthropy networks.

Business Development & Revenue Growth

• Identify and pursue new donor prospects and partnership opportunities to grow income against agreed annual targets.
• Develop compelling funding proposals, concept notes, and pitch materials for individual donors, foundations, and institutions.
• Contribute to the wider Fundraising team's income diversification and long-term donor pipeline planning.

Research, Reporting & Compliance

• Lead prospect research on Islamic philanthropic organisations and high-net-worth Muslim donors across Eastern Africa.
• Maintain accurate, complete, and up-to-date donor records and activity in the CRM system and ensure data quality across the donor portfolio.
• Prepare regular briefing notes, performance reports, and presentations for senior management and the Fundraising team.
• Ensure all donor engagement and gift acceptance activity complies with MSF policy, relevant due diligence requirements, and applicable regulations.

Team & Organisational Contribution

• Support the professional development of interns or junior team members contributing to Islamic philanthropy and donor relations work.
• Collaborate closely with Communications, Programmes, and Finance to ensure donor-facing materials accurately reflect MSF's operations and impact.
• Contribute to broader Fundraising team strategy, planning, and continuous improvement initiatives.
• Representing MSF EA in different platforms with the MSF movement when advised to

OTHER RESPONSIBILITIES

• Integrate EDI & Safeguarding aspects in area of work responsibility, including policies and practices.
• Recognize, respond, and document any form of abuse or inappropriate behaviour and alert the safeguarding unit of any suspected potential abuse.
• Proactively participate in the individual performance management process including objective setting, performance monitoring and performance evaluation.
• Embed duty of care principles into all initiatives, CRM administration, and staff relations.

Qualifications

Education

• Bachelor's degree in Development Studies, International Relations, Communications, Islamic Studies, Business Administration, or a related field
• Strong, demonstrable knowledge of Islamic philanthropy mechanisms- including Zakat, Sadaqah, and Waqf; and of faith-aligned giving practices is a core requirement of this role.

Experience

• A minimum of 2 years' professional experience in fundraising, donor relations, business development, or partnership management, ideally within an international NGO or humanitarian context.
• Experience with reporting and donor management tools like CRM, Mailchimp is preferred.

The vacancy closing date is: 14th October 2026.​​​​​​​

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Tasks & Responsibilities

Public Engagement & Donor Acquisition

• Approach and engage members of the public at assigned deployment sites in a warm, professional and informed manner.
• Deliver compelling and accurate narratives about MSF's humanitarian mission, current programmes and emergency responses in Eastern Africa and beyond, including health crises, conflict zones and outbreak responses.
• Create awareness of MSF's work among individuals who may not be familiar with the organisation or its operations.
• Listen to prospective donors, answer questions accurately, handle objections professionally and invite interested individuals to make a regular monthly giving commitment or single gift.
• Process donor sign-ups using only MSF-approved forms or digital tools and approved donation channels.
• Meet agreed daily Key Performance Indicators (KPIs) for donor sign-ups and quality of engagement.

Donor Data, Quality & Follow-up

• Capture and record donor information, consent and other required details in line with MSF donor management and data protection protocols.
• Ensure all information submitted through approved sign-up tools is complete, accurate and legible.
• Identify and appropriately refer donor enquiries, complaints or requests that cannot be resolved within the scope of the role.
• Provide timely feedback on recurring donor questions, objections, public perceptions and field-level learning to the supervisor.

Team Participation & Field Operations

• Work as part of the four-person F2F pilot team and contribute to a positive, target-driven and collaborative team environment.
• Attend and actively participate in all required training sessions, briefings, coaching sessions and debrief meetings.
• Follow the agreed deployment schedule and field procedures, including the structured Friday, Saturday and Sunday working pattern during the pilot.
• Maintain professional conduct, appropriate MSF visibility and a safe and respectful presence at all assigned locations.
• Report daily activity, donor sign-ups, contacts, challenges and any incidents through the required reporting tools.

OTHER RESPONSIBILITIES

• Maintaining honest, transparent, and respectful conduct in all donor interactions.
• Never making false or exaggerated claims about MSF's work to secure a donation.
• Handling donor personal data responsibly and in accordance with applicable data protection legislation and MSF procedures.
• Immediately reporting any safeguarding concerns, complaints, misconduct or other serious incidents to the supervisor.
• Embed duty of care principles into all initiatives

Qualifications

Education

• Minimum qualification of a Diploma or equivalent.
• Fluency in English and Swahili; additional languages are an asset.

Experience

• A minimum of 1-year relevant experience
• Prior experience in sales, customer engagement, fundraising or community outreach is a priority.

The vacancy closing date is: 07thOctober 2026.

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The CRM, Systems and Data Specialist is responsible for leading the effective management, development and continuous improvement of MSF Eastern Africa's CRM and fundraising systems, ensuring they are fit for purpose, integrated, secure, scalable and capable of supporting the section's fundraising strategy and growth.

This position will be hierarchically and functionally accountable to the Head of Fundraising.

Tasks & Responsibilities

CRM System Administration and Ownership

• Act as the primary administrator and internal focal point for MSF Eastern Africa's CRM and connected fundraising systems.
• Maintain a clear overview of the CRM architecture, fundraising systems, integrations and data flows, ensuring these are documented and regularly updated.
• Manage day-to-day CRM administration, including user access, permissions, configuration and troubleshooting.
• Identify the root causes of system errors and coordinate sustainable solutions with ICT, internal users and external suppliers.
• Serve as the first point of contact for CRM-related queries and support for fundraising and relevant communications users.
• Maintain comprehensive and accessible system documentation, including configurations, integrations, processes, workflows and troubleshooting procedures.
• Ensure appropriate business continuity arrangements for critical fundraising systems.

Data Processing, Quality and Protection

• Ensure effective and accurate processing of donor data, including data imports, updates, transactions, extracts, reconciliations and data transfers between systems.
• Work closely with Finance to support accurate donor income consolidation, reconciliation and reporting processes.
• Oversee data flows between the CRM and relevant systems, including online donation/payment platforms, finance systems, marketing automation, website, telemarketing and other data sources.
• Maintain high standards of data quality through data cleansing, validation, automation, quality controls and regular reviews.
• Identify and resolve data quality issues and implement sustainable preventative measures.
• Ensure donor data is processed in compliance with applicable data protection requirements and MSF policies.
• Work with relevant colleagues to strengthen data protection processes, data retention, access controls and responsible use of donor information.

CRM Development, Integrations and Continuous Improvement

• Lead or coordinate CRM development initiatives in collaboration with ICT, Fundraising, Communications and external suppliers.
• Identify system and process gaps proactively and propose improvements that strengthen fundraising efficiency, donor experience and data quality.
• Manage CRM development projects, including integration, workflow and process development, segmentation, reporting and automation.
• Develop and maintain a prioritized CRM development backlog in consultation with the Head of Fundraising and relevant stakeholders.
• Translate fundraising and communications requirements into clear technical specifications and business requirements for ICT and suppliers.
• Coordinate user acceptance testing, frontline testing, issue resolution and implementation of system changes.
• Monitor new CRM, fundraising technology and digital developments and assess their relevance to MSF Eastern Africa.
• Support the Head of Fundraising and Director of Communications & Fundraising in decisions relating to CRM development, system investment and prioritization.

CRM Selection and Fundraising Technology

• Work closely with ICT, Fundraising and Communications to assess, identify and implement a CRM solution that is fit for MSF Eastern Africa's current and future fundraising needs.
• Support the Head of Fundraising and Director of Communications & Fundraising in defining the business requirements, functionality and technical specifications for the section's CRM.
• Assess how the CRM will integrate with digital fundraising, payment platforms, finance, communications, marketing automation, website and other relevant systems.
• Coordinate with ICT to ensure that the selected solution meets MSF EA requirements for security, scalability, interoperability, data protection and business continuity.
• Support vendor assessment, requirements gathering, demonstrations, testing, implementation and transition to ensure the selected CRM delivers value for the Fundraising Department.
• Ensure the CRM roadmap remains aligned with the section's fundraising strategy and future growth requirements.

Donor Data, Analytics and Insight

• Analyse donor, campaign, channel and digital data to identify trends, segments, opportunities and risks.
• Develop dashboards and reports covering income, acquisition, conversion, retention, attrition, reactivation, upgrade, average gift and donor lifetime value.
• Provide regular and ad-hoc analysis to support fundraising strategy, campaign planning, forecasting and decision-making.
• Develop donor segmentation and profiling approaches to improve targeting, personalisation and donor value.
• Support A/B testing and campaign optimisation through data analysis.
• Translate complex data into clear, actionable recommendations for fundraising and communications teams.

Marketing Automation, Digital Fundraising and Donor Journeys

• Support the digital fundraising specialist in designing, building, testing and optimising automated email flows and multi-channel donor journeys covering acquisition, welcome, onboarding, conversion, retention, reactivation and upgrade.
• Work closely with the fundraising team to implement segmentation and personalisation across automated communications.
• Work closely with the Digital Fundraising Specialist and fundraising team to align donor journeys with acquisition and retention strategies.
• Support implementation and optimisation of digital fundraising platforms and donation/payment solutions.
• Ensure fundraising landing pages, forms, payment journeys, tracking and CRM integration function effectively.
• Support campaign tracking, attribution, tagging and data capture across digital fundraising channels.
• Identify opportunities to improve the end-to-end donor experience through better systems, data flows and automation.

Enabling Fundraising Excellence and Capacity Building

• Enable the Fundraising Department to effectively use the CRM and related systems to achieve fundraising and donor management objectives.
• Work closely with the Digital Fundraising Specialist and the other fundraising teams to leverage donor insights and improve segmentation, targeting, retention and fundraising performance.
• Build the capacity of fundraising users through onboarding, training, user guidance and development of CRM training materials.
• Develop and maintain user resources, SOPs, FAQs and other support materials to improve adoption and reduce unnecessary system support requests.
• Promote best practices and efficient ways of working across the Fundraising team.
• Identify opportunities to automate manual processes and improve fundraising team efficiency.
• Support the adoption of data-driven decision-making across Fundraising.

Supplier and Stakeholder Management

• Maintain a professional and constructive relationship with CRM, technology, digital and data suppliers.
• Act as a key technical/business focal point with suppliers, coordinating requirements, development priorities, testing, troubleshooting and delivery.
• Support the Head of Fundraising with supplier management, budgeting, planning and performance monitoring related to CRM and fundraising systems.
• Work closely with ICT to ensure appropriate technical governance and integration of fundraising systems within the wider MSF EA technology environment.
• Collaborate closely with Communications, Fundraising, Finance and other relevant departments to ensure systems meet cross-functional requirements.
• Participate in relevant MSF systems communities of practice and share learning and best practices with other MSF offices.

Reporting, Forecasting and Performance

• Develop regular CRM and fundraising performance reports for the Head of Fundraising and wider team.
• Support income modelling, forecasting, reforecasting and budget monitoring using reliable fundraising data.
• Provide monthly and quarterly reporting on donor acquisition, retention, attrition, campaign performance and donor value.
• Respond to national and movement-wide fundraising reporting requirements and data requests.
• Provide evidence-based recommendations for planning and performance reviews.

OTHER RESPONSIBILITIES

• Integrate EDI & Safeguarding aspects in area of work responsibility, including policies and practices.
• Recognize, respond, and document any form of abuse or inappropriate behaviour and alert the safeguarding unit of any suspected potential abuse.
• Proactively participate in the individual performance management process including objective setting, performance monitoring and performance evaluation.
• Embed duty of care principles into all initiatives, CRM administration, and staff relations.

Qualifications

Education

• Bachelor's degree in data science, statistics, information systems, computer science, marketing, business administration or a related field.

Experience

• At least 3-5 years' professional experience in CRM administration, development, data management, analytics, or a related systems role.
• Demonstrated experience in a digital environment, including digital fundraising, digital marketing, e-commerce or customer/donor relationship management.
• Hands-on experience with CRM and marketing automation platforms such as Salesforce Marketing Cloud, Microsoft Dynamics 365, HubSpot, Mailchimp, Brevo, Active Campaign or similar.
• Experience managing CRM integrations with websites, donation/payment platforms, email/marketing automation and other digital systems.
• Experience building reports and dashboards from CRM and fundraising data.
• Strong experience in data analysis, segmentation, campaign performance analysis and donor/customer behavior analysis.
• Experience coordinating system or digital development projects with external suppliers and internal stakeholders, including requirements gathering, testing and delivery.
• Experience with Power BI, Tableau or equivalent business intelligence tools.
• Experience with statistical analysis; machine learning or predictive analytics is an asset.
• Experience with donor lifecycle management, retention, reactivation, upgrade and lifetime value analysis.
• Experience with API-based integrations, data migration, data cleansing and system implementation.
• Experience with digital analytics tools such as Google Analytics/GA4 and campaign tracking/attribution.
• Experience supporting payment and online donation platforms.
• Experience working across multiple teams, countries or culturally diverse environments.
• Experience in fundraising or the non-profit/humanitarian sector.

The vacancy closing date is: 15th October 2026.