Careers at PrideInn

House-keeping Supervisor will be responsible for maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.

You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Executive Housekeeper in various activities.

HOUSE-KEEPING SUPERVISOR DUTIES AND RESPONSIBILITIES:

• Responsible for smooth operation of the rooms assigned.
• Responsible for the performance of GRAS/Rooms stewards
• Supervise Room Attendants
• Organizes and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
• Attend timely to guest requests and complains
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organize immediately the guest needs under intimation to EHK.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Executive Housekeeper with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

Minimum Qualification:

• Experience Length: 3 Years

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Job Description

• Ensure availability and reliability of the Hardware, Network, servers, printers, branch infrastructure, applications and connectivity within branches
• To manage the implementation and installation of new outlets with MICROS.
• Evaluate access controls and roles of system users in respect to EPOS programs and MICROS database access.
• Support operations of all EPOS Systems, Electronic menu management, promotions, discounts and offers according to company policies and procedures.
• Supporting, Configuration, Monitoring and Administration of all system, processes and functions. Backups and antivirus systems.
• Provide regular reports on various key aspects of EPOS application, network & system, responsibilities.
• Supporting, Monitoring and Administration EPOS systems, systems rollouts, databases and other EPOS related activities.
• Corrective and preventive maintenance on workstations and other IT equipment.
• Administer and coordinate system upgrades, modifications, and customizations with outside vendors, end-users, and IT resources.
• Ensure that all calls/incidents are Logged into Helpdesk system & addressed within agreed on SLA response time.
• To perform any other duties as may be assigned by the head of department.

Minimum Qualification:

• Experience Length: 1 Years

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DUTIES & RESPONSIBILITIES

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g., quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth
• Dealing with all aspects of a campaign
• Achieving sales targets
• Delivering sales presentations to high-level executives
• Attending client meetings
• Maintaining and expanding relationships with existing clients
• Collaborating with internal departments to facilitate client need fulfilment.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.
• Generate sales among client accounts, including up-selling and cross-selling
• Operates as the point of contact for assigned customers
• Develops and maintains long-term relationships with accounts
• Communicates client needs and demands to employer company
• Identifies opportunities to grow business with existing clients
• Coordinate with staff members working on the same account to ensure consistent service
• Collaborates with sales team to reach prospective clients
• Service multiple clients concurrently, often meeting deadlines
• Keep records of client transactions
• Any other duties assigned by the General Manager

Minimum Qualification:

• Experience Length: 3 Years

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Operations Management

• Supervise daily spa operations to ensure smooth functioning.
• Oversee cleanliness, safety, and maintenance of the spa facilities.
• Ensure all treatments and services meet quality and hygiene standards.
• Manage scheduling and ensure proper staffing levels.

Staff Management

• Hire, train, and supervise spa staff including therapists, receptionists, and support staff.
• Conduct regular staff evaluations and provide performance feedback.
• Organize team meetings and ongoing training to maintain high service standards.
• Resolve any staff conflicts or issues.

Customer Service

• Ensure a high level of customer satisfaction through excellent service delivery.
• Handle client complaints and resolve issues promptly and professionally.
• Monitor customer feedback and implement improvements.

Financial Management

• Manage the spa’s budget, including payroll, inventory, and operational costs.
• Set and track revenue goals and key performance indicators (KPIs).
• Oversee billing, sales tracking, and daily financial reports.
• Develop and implement cost-effective strategies to increase profitability.

Marketing & Promotion

• Develop marketing strategies to attract new clients and retain existing ones.
• Coordinate promotional events, loyalty programs, and partnerships.
• Maintain the spa’s social media presence and online reputation.

 Inventory & Supply Management

• Order and manage inventory of spa products and supplies.
• Maintain proper stock levels to ensure uninterrupted services.
• Track product usage and minimize waste.

Minimum Qualification:

• Experience Length: 3 Years

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Key Responsibilities

• Assist Executive Chef in kitchen operations and food quality control
• Handle bulk cooking for up to 3,000+ guests; computer literacy required
• Knowledge of material control/kitchen software is an advantage
• Supervise and train kitchen staff,Ensure hygiene, food safety, and sanitation compliance
• Monitor food cost, portioning, and minimize waste & Contribute to menu and event planning
• Maintain discipline, teamwork, and kitchen standards

Minimum Qualification:

• Experience Length: 5 Years

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Verification of invoices and payments:

• Verifying all the suppliers’ invoices received in materials control system and carrying out invoice control and importing the data to sun system.
• Payments of suppliers by ensuring necessary supporting documents are attached to the payments vouchers and presented for approval.
• Reconciliation of suppliers’ statement.
• Payments of all utility bills.

Statutory Compliance:

• Ensure the company complies with all relevant statutory and regulatory requirements.
• Manage the filing of all statutory returns on time, including but not limited to:
• Tax returns (VAT, withholding tax, etc.).
• Any other compliance requirements as mandated by Kenyan law and relevant government bodies (e.g., Ministry of Labour, NITA).
• Stay updated on changes in legislation and regulations that may impact on the company's financial and compliance obligations.
• Ensure all financial documentation is readily available and organized for any potential audits or vetting processes by government bodies.

Administrative Support (Compliance Focus):

• Maintain organized records of all compliance-related documentation, licenses, and permits.
• Assist in preparing documentation required for interactions with government agencies.
• Handle administrative tasks related to payments and documentation for statutory compliance processes.
• Maintaining assets schedule and the necessary supporting documents

To perform the job successfully, an individual should demonstrate the following competencies:

Qualifications:

• Bachelor’s degree in accounting, Finance, or a related field.
• Certified Public Accountant (CPA-K) or equivalent Will be an added advantage.
• Minimum of 2 years of relevant accounting experience, preferably within the hotel industry..
• Proven experience in managing payroll and processing statutory deductions and returns.
• Strong understanding of Kenyan tax laws and other statutory compliance requirements.
• Proficiency in accounting software (e.g., Sun system, Materials control) and MS Office Suite (Excel, Word).
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.  
• Ability to work independently and manage time effectively.  
• High level of integrity and ethical conduct.

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The Central Reservations Supervisor is responsible for overseeing the reservations operations for a portfolio of eight hotels. This role involves managing the reservations team, ensuring exceptional customer service, and optimizing room occupancy and revenue across all properties. The supervisor will coordinate with various departments to maintain seamless communication and ensure guest satisfaction.

Key Responsibilities

• Team Management: Lead, train, and motivate the central reservations team to achieve high standards of service delivery. Conduct regular performance evaluations and provide coaching to enhance skills.
• Reservation Oversight: Supervise the processing of all reservation requests, changes, and cancellations received via phone, email, or online channels. Ensure accuracy in booking details and adherence to hotel policies.
• Guest Interaction: Address guest inquiries regarding room availability, rates, promotions, and hotel services. Provide personalized assistance to enhance the guest experience.
• System Management: Oversee the operation of the hotel’s property management system (PMS) and ensure that all reservations are accurately recorded. Troubleshoot any technical issues related to reservation systems.
• Reporting & Analysis: Generate reports on reservation statistics, occupancy rates, and revenue performance. Analyze data to identify trends and recommend strategies for improvement.
• Cross-Department Collaboration: Work closely with front office staff, sales teams, housekeeping, and maintenance departments to ensure smooth operations and effective communication regarding guest needs.
• Quality Assurance: Maintain high standards of quality assurance within the reservations department. Regularly review processes to improve efficiency and guest satisfaction.

Qualifications

• Education: Bachelor’s degree in Hospitality Management or a related field preferred; equivalent experience may be considered.
• Experience: Minimum of 3 years in hotel reservations or front office operations; at least 1 year in a supervisory role is required.

Skills:

• Excellent communication skills (both verbal and written).
• Strong organizational skills with attention to detail.
• Proficient in using property management systems (PMS) and other reservation software.
• Ability to work effectively under pressure in a fast-paced environment.