Jobs at Fast Choice

The Key Account Manager Executive will have full ownership of Fast Choice Limited’s customer relationships and business growth in the Coast Region. The role is primarily sales-driven (80%), focusing on business development, key account management and revenue growth, while also supporting order coordination and collections (20%) to ensure seamless execution and cash flow.

This role requires a highly independent, commercially minded professional capable of managing regional clients, stakeholders and internal coordination with Head Office.

Key Responsibilities 

Sales & Business Development – 80%

Business Development & Market Expansion

• Act as the primary Fast Choice Limited representative in the Coast Region
• Identify, pursue and convert new business opportunities across public and private sectors
• Build, maintain and grow strategic relationships with key decision-makers, consultants, contractors and institutions
• Lead strategic stakeholder engagement initiatives to position the company for upcoming opportunities
• Manage prequalifications, tenders, RFQs and proposal submissions from initiation to submission
• Develop and maintain a strong, active sales pipeline, providing regular updates to Head Office

Sales & Key Account Management (End-to-End Sales Cycle Ownership)

• Drive revenue growth for assigned key and strategic accounts
• Manage the entire sales cycle, including:
• Lead and opportunity identification
• Client engagement and needs assessment
• Quotation preparation and submission
• Negotiation and deal closure
• Prepare, submit and follow up on quotations, negotiations and contracts to closure
• Maintain strong, long-term client relationships to ensure repeat business and referrals
• Monitor client satisfaction and proactively address issues to protect and grow accounts
• Ensure accurate, timely and compliant preparation of all sales-related documentation

Sales Reporting & Performance Tracking

• Submit daily, weekly and monthly sales reports covering:
• Sales pipeline status and closures
• Client engagements and follow-ups
• Regional business opportunities and forecasts
• Maintain accurate and up-to-date CRM records and customer data
• Track conversion rates, sales cycle timelines and pipeline movement

Order Coordination & Debt Collection – 20%4. Order Coordination & Delivery Oversight

• Coordinate order processing following successful deal closure
• Liaise with Operations, Logistics and Production teams to ensure timely execution
• Track delivery schedules, installations and project handovers
• Conduct site visits and inspections where required
• Resolve site-level, delivery or execution issues promptly to maintain customer satisfaction

Collections & Revenue Assurance

• Support and follow up on collections for all Coast Region accounts
• Ensure invoices are issued accurately and on time
• Follow up payments in line with agreed credit terms
• Escalate overdue accounts to Head Office in accordance with company policy
• Provide weekly collections updates and aging reports

Qualifications & Experience Education

• Bachelor’s degree in Business Administration, Sales, Marketing, Management or a related field

Experience

• Minimum 5–8 years’ experience in business development, sales or regional operations
• Proven experience handling end-to-end sales cycles, including follow up, selling and collections
• Experience working with government, institutions, contractors or large corporate clients is an added advantage
• Strong understanding of regional market dynamics in the Coast Region

go to method of application »

• This is a full-time on-site role based in Nairobi County, Kenya, for a Sales, Marketing & Admin Support team member. The role involves providing support to sales and marketing efforts, managing administrative tasks, responding to customer inquiries, maintaining customer relationships and handling sales-related documentation. Additional responsibilities may include supporting training initiatives and contributing to achieving sales targets as part of a team.

Job Description –

Sales, Marketing & Admin Support

• Sales – Business Growth (BG) Support
• Audit & Reporting:
• Audit daily sales activities.
• Review quotations and track percentage closed.
• Monitor individual performance daily, weekly and monthly.
• Audit customer database segmentation to ensure diversification across all segments.
• Track and update all quotes/tenders for the Sales Team.
• Lead Generation:
• Spearhead lead generation for new clients.
• Admin Support (360° for BG Teams):
• Manage client communication channels, including emails, phone calls and BG Team WhatsApp platforms.
• Monitor and promptly follow up on client requests, feedback, quotations and inquiries to ensure effective resolution and maintain strong relationships.
• Prequalification & Tender Management:
• Oversee prequalification preparation and conversion.
• Manage tender preparation and submission for the team.
• Customer Relationship Management:
• Oversee customer complaints from all business channels, ensuring timely resolution.
• Internal Communication:
• Bridge communication gaps between Operations, Finance, BG, HR and the MD office.
• Dormant Clients:
• Spearhead follow-up and reactivation of dormant clients.

Marketing

• Website Management:
• Lead the setup of the new FCL website.
• Liaise with the development team to accelerate progress and provide necessary content.
• Prepare website content: company profile, services, products, images, news and team bios.
• Review design and functionality to ensure alignment with company branding and user expectations.
• Marketing Oversight:
• Overall responsibility for all FCL marketing activities, including:
• Brand strategy and positioning
• Digital marketing and email campaigns
• Company profile and content preparation
• Partnerships and events (e.g., interior designers)
• Showcasing finished projects
• Preparation and updating of brochures
• Strategic billboard placement to enhance visibility
• Social Media & Visual Marketing:
• Manage social media platforms: Facebook, Instagram, Twitter, TikTok, WhatsApp Stories (weekly content).
• Lead creation of marketing visuals, including project showcase videos, promotional clips and branded wallpapers.
• FCL Brand Ambassador:
• Promote customer satisfaction and staff engagement by sending weekly WhatsApp reminders to all staff.

Administration

• Reception & Customer Support:
• Welcome guests and support suppliers.
• Receive payments and direct them to the appropriate offices.
• Office Supplies & Printing:
• Manage ordering and processing of stationery and printing requirements for the Sales Department.
• Attendance & Staff Welfare:
• Check attendance registers and update staff WhatsApp/attendance logs.
• Lead staff welfare initiatives, including communication of birthdays and weekly reminders.

Qualifications

Education:

• Bachelor’s degree in Business Administration, Marketing, Sales, Management, or a related field.
• Relevant professional certifications (e.g., Sales, Digital Marketing) are an added advantage.

Experience:

• Minimum 3–5 years’ experience in sales support, marketing, or administrative roles.
• Experience in lead generation, client relationship management, and tender/quotation processes is preferred.
• Hands-on experience in digital marketing, social media management, and content creation.