Vacancies at Kyosk Digital Services

Role Profile

We are seeking an experienced commercial Team Member to join our dynamic team as a Commercial Partner. In this role, you will be responsible for end-to-end management of clients from acquisition to order generation and customer engagement, ensuring customer satisfaction and revenue generation. The primary focus will be driving and maximizing revenue through servicing corporate entities (Commercial Kitchens / HORECA) for the overall growth and success of the business.

Key Responsibilities:

Customer Acquisition:

• Identify and target potential customers, initiating contact to expand the customer base within your assigned zone / portfolio.
• Understand customer needs and pain points, effectively communicate our value proposition.
• Negotiate and onboard customers, covering product offerings, pricing, payment terms, and delivery schedules.

Revenue Generation

• Manage and nurture a sales pipeline, ensuring a consistent flow of potential opportunities and converting them into revenue-generating customers.
• Develop a comprehensive sales plan that outlines specific goals, targets, and strategies for the assigned zone / portfolio. 
• Conduct regular visits to clients within the sales area to strengthen relationships, understand their evolving needs, and identify opportunities for upselling or cross-selling.
• Monitor and analyze key performance indicators (KPIs) related to revenue generation, adjusting strategies as needed for optimal results.

Customer Relationship Management:

• Offer exceptional customer support throughout the customer journey to enhance user experience, build loyalty, and drive revenue growth.
• Handle escalated customer issues and work towards solutions that not only resolve immediate concerns but also contribute to long-term customer satisfaction and retention.
• Foster customer loyalty, minimise churn and turn satisfied customers into advocates who promote our brand 

App Adoption:

• Clearly communicate the benefits and value that the app provides to our customers highlighting unique features and advantages.
• Provide comprehensive training and dedicated support to facilitate a smooth adoption of the app.

Data Analysis and Reporting:

• Oversee the collection of relevant data related to performance metrics and customer activity, ensuring accuracy and completeness
• Create clear and comprehensive reports that communicate performance metrics and customer behavior insights effectively
• Leverage data insights to contribute to customer retention strategies, addressing any issues and identifying opportunities to enhance the customer experience.

Minimum Qualifications & Desired Skills:

• Bachelor's degree in marketing, Business Administration or a related field.
• Minimum 3 years previous experience in sales or a similar role.
• Proven experience in sales, with a track record of achieving and exceeding sales targets. 
• Familiarity with the HORECA industry is an added advantage.
• Strong verbal and written communication skills. The ability to articulate ideas clearly, negotiate effectively, and build rapport with clients is crucial.
• Effective negotiation skills to secure customers and manage the contracting process.
• Excellent time management skills to prioritize tasks, meet deadlines, and efficiently handle multiple responsibilities.
• A customer-centric mindset with a focus on understanding and meeting customer needs.
• Results driven
• Ability to work independently as well as collaboratively in a team environment.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office Suite.

Competencies & Key Skills:

• Commercially savvy / Entrepreneurial mindset;
• Networking and relationship building;
• Excellent people skills;
• Good communication skills;
• Ability to perform autonomously.

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Role Profile:

• The role is within the Marketing Department and shall be the driver of communications for the region ie. Kenya, Uganda, Tanzania and Nigeria. Shall be responsible for brand communication at Kyosk Digital Services Ltd.
• The Regional Communications Manager shall be working closely with Country General Managers, Heads of Departments and in-country Commercial Teams to drive the brand accurately and effectively.

Key Responsibilities:

• Develop and implement an internal and external communication strategy that aligns with the company goals and values.
• Manage the company’s website and social media channels to ensure content is up to date, engaging, and aligned with the brand story.
• Create and publish thought leadership articles, blog posts,  and other content that supports the company’s story telling initiatives.
• Develop buyer personas to inform marketing and communication strategies.
• Drive employee branding to enhance the company’s reputation and attract top talent.
• Compile customer testimonials and other evidence to support the company’s messaging and build trust with stakeholders.
• Work closely with media outlets and journalists to pitch stories, provide interviews and secure coverage.
• Collaborate with internal stakeholders and external agencies to produce high quality marketing and communication materials.
• Analyze data to identify trends and insights that can be used to improve the company’s storytelling initiatives.
• Regularly report on the success of storytelling activities to internal and external stakeholders.

Minimum Qualifications & Desired Skills:

• Education: A bachelor’s degree in communication or a related field is required. A master’s degree in communication or public relations is preferred.
• Adaptability: The candidate should be able to work in a fast paced environment and be able to adapt to changing scenarios. They should be comfortable working in a multicultural environment.
• Proficiency in writing: The ideal candidate should have excellent written and verbal communication skills. They should be able to write clear, concise and effective copy for various communication channels like press releases, website content and social media posts.
• Media Engagement: The candidate should have experience in media relations and be able to develop and maintain relationships with journalists and media outlets. They should also have experience in pitching stories to the media and be able to handle media inquiries.
• Social Media: The candidate should have experience in managing social media platforms, creating content, and monitoring social media channels. They should also be up to date with the latest social media trends and be able to incorporate them into their communication strategies.
• Public Relations Agency Experience: The candidate should have worked for at least three years in a Public Relations Agency. They should have experience in developing and executing communication strategies for clients across various sectors.
• Leadership: The candidate should have strong leadership skills and be able to work collaboratively with other departments across the organization including the Leadership Team. 

Competencies & Key Skills:

• Strategic Thinking & Orientation;
• Commercial Acumen & Entrepreneurial Thinking;
• Leadership and Influencing Skills;
• Stakeholder Management;
• Drive for Results;
• Analytical Thinking & Problem-Solving Skills;
• People Management & Development.