Hot Opportunities at SunCulture Kenya Ltd

About the Role 

Reporting to the Collections Manager the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.

Key Responsibilities

• Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas. 
• Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
• Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
• Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
• Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
• Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
• Generate compliance and risk reports for use in decision making and performance appraisals.
• Perform any other duties within the scope of this position.

Knowledge and skills for the Role

• Business related degree, CPA qualification is an added advantage.
• At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
• Knowledge in credit management and banking is an added advantage.
• Capable and willing to work extended hours
• Excellent interpersonal skills with good leadership skills.
• Evidence of well-developed organizational skills and the ability to meet strict deadlines.
• Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
• Sound verbal communication skills including the ability to negotiate respectfully and assertively 
• Accuracy and attention to detail.
• Demonstrated ability to quickly learn new systems and processes.    
• Demonstrated commitment to service excellence.
• Proficiency in GSuite, Microsoft Office

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About the role:

Responsible for conducting investigations into allegations of fraud, waste or abuse committed by clients and or staff against SunCulture Kenya Limited. Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations.

Key Responsibilities:

• Evaluate risk & return. Measure and interpret results. Identify management information systems (MIS) and data needs in the fraud risk environment;
• Evaluate potential control enhancements that improve business controls or reduce impact to customer experience;
• Maintain strong awareness of industry trends so these can be effectively communicated to Business partners and clients;
• Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans;
• Strong analytical skills; Manage data quality issue research, investigation, and resolution through interactions with IT, BI, policy, analytics, and operational resources;
• Provide support for Point of Contact systems (POCs) with new vendor tools that combat fraud applications and account takeover;
• Provide governance over fraud to mitigate negative impacts amongst the fraud functional areas;
• Develop innovative tools to eliminate manual profiling efforts by analytics and innovation teams;
• Build interactive scorecards and reporting needed to identify potential impacts of poor-quality data on fraud decision-making;
• Address data related and compliance issues;
• Create a roadmap that identifies potential future data/technology needs that allow for scalability within our data quality framework.

Does this sound like you?

• Bachelor’s degree or equivalent work experience;
• Strong analytical skills;
• Strong knowledge of Information Security risks and controls;
• Supports diversity by actively building and cultivating strong connections and partnerships across businesses/regions;
• Strong project management abilities and direct experience with Agile methodology principles;
• Ability to work independently and influence others;
• Fraud experience in a Financial Institution;
• Be a Certified Fraud Examiner (CFE) or an equivalent or willingness to obtain CFE or an equivalent within 12 months of hiring;
• Strong knowledge of the fraud management life cycle and industry trends.

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About the Role 

Reporting to the Head of Credit the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.

Key Responsibilities

• Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas. 
• Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
• Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
• Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
• Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
• Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
• Generate compliance and risk reports for use in decision making and performance appraisals.
• Perform any other duties within the scope of this position.

Knowledge and skills for the Role

• Business related degree, CPA qualification is an added advantage.
• At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
• Knowledge in credit management and banking is an added advantage.
• Capable and willing to work extended hours
• Excellent interpersonal skills with good leadership skills.
• Evidence of well-developed organizational skills and the ability to meet strict deadlines.
• Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
• Sound verbal communication skills including the ability to negotiate respectfully and assertively 
• Accuracy and attention to detail.
• Demonstrated ability to quickly learn new systems and processes.    
• Demonstrated commitment to service excellence.
• Proficiency in GSuite, Microsoft Office

go to method of application »

About the Role

Reporting to the Head of Credit, this role will entail verification of the customer details obtained from the initial survey done by the sales agents to ensure data being relied on for onboarding purposes is accurate. This role will also be responsible for other administrative functions within the PAYG department which, among other things, will involve dispatch and filing of various documentation. 

 Key Responsibilities

• Be accountable for verification of customer information and documents as generated from the initial customer survey, CDS1.
• Ensure details on the customer and next of kin IDs are valid and captured correctly
• Ensure customer location and address are properly verified and confirmed
• Liaise with customers where additional information is required or further clarifications sought
• Engage with other team members with regards to handling queries around customer information
• Generate reports from the Credit Reference Bureau with a view to understanding the details and using the same to ensure the veracity of customer information and for onward use by Relationship Managers to perform risk assessments under CDS2.
• Generate customer statements within the system and dispatch the same to customers on a regular basis or upon request.
• Meet tight SLA timelines with regards to the provision of the requisite data to the Relationship Managers to perform the next steps.
• Follow-up on current and historical PAYG contracts with the engineering team and ensure all installations done have a corresponding contract filed.
• Ensuring all customer documentation required for repossession purposes are availed to the collection officers in a timely manner. 

Skills and Competencies

• Degree in Actuarial Science or finance or economic or any other relevant field
• At least 2-5 years work experience in a similar role in a busy organization, preferably dealing with small scale farmers.
• Experience with preparation and analysis of large data sets
• Sound customer service skills and exceptional attention to detail abilities
• Evidence of well-developed organizational skills and the ability to meet deadlines.
• Integrity and ability to work in consumer finance with small scale farmers across Kenya
• Sound verbal and written communication skills including the ability to communicate.
• Target driven, self-starter, and problem solver
• Demonstrated ability to follow policy and procedures.
• Sound judgment, analytical, and decision-making skills.
• Accuracy and precision.
• Demonstrated ability to quickly learn new systems and processes.    
• Demonstrated commitment to service excellence.
• Computer literacy