Career Opportunities at Absa Bank Limited

Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. credit risk management methodology, practice, governance and delivery objectives.

Job Purpose

• To effectively support the head of mobile lending policy and portfolio management in developing strategies throughout the credit cycle including prospect targeting and acquisition, exposure management, customer marketing, collections and recovery.
• Scorecard reviews
• Sampling responsibility to ensure credit quality is maintained.
• Perform Portfolio Quality Reviews
• Perform data analysis, forecasting and generate management information used in mobile lending credit portfolio management.

Key Accountabilities 

Data Analysis and Manipulation 80%

• In collaboration with the business counterparts, develop, implement and maintain credit risk strategies.
• Execute Data Analysis – Data Extraction & Manipulation Tasks - Programming Tasks
• Collect relevant customer data from bank’s internal MI systems.
• Analyze and interpret customer data relating to Credit Risk processes using statistical and data analysis packages such as SAS, Terra data, Excel.
• Communicate analytic results to both technical and non-technical audiences, using Microsoft Excel worksheets and Power point presentations.
• Support managers by providing relevant and timely analysis for current projects and ad-hoc queries.
• Provide analysis to support managers with business-as-usual activities such as Credit Risk strategy changes.
• Continuously strive to improve Absa’ s decision support systems.
• In conjunction with the Credit Policy Manager, develop, implement, and maintain credit risk strategies for the Retail credit business as a whole (operating, organizational, physical and technology models).
• Be responsible for the successful design, development, and implementation of any Retail Risk programs of change, ensuring that the benefits of such change are driven out and maximized and change embedded into the business-as-usual operations.
• Manage service level agreements with internal customers,
• Continuous improvement of the Management Information base to ensure they remain relevant, reflect credit risk appetite and are useful to provide the business with information for use in decision making and policy matters.
• Number of accounts / outstanding balances
• Delinquency statistics
• Scorecard and policy rules monitoring
• responsibilities for Data Integrity.
• Maintain interactive relationship with relevant ARO/Group Risk/Business/Operations/Conformance Teams.
• Challenge pricing and profitability model to maximize value. Ultimate sign off at customer level remains with Business.
• Design, implement and maintain generic strategies for appropriate remedial action on poorly performing accounts in the portfolio.

Leadership Time Split: 20 %

• Be part of a highly motivated team maintaining excellent relationships within own team and wider business to ensure achievement of business goals.
• Consider the training and development needs of the team and support the development and implementation of solutions.
• Act as a role model and drive proactive application of Absa behaviors throughout the team including establishment of common goals and objectives.
• Ensure effective performance development and succession planning for the team.

Qualification

• Business Degree in mathematical finance, actuarial science, economics, statistics
• Comprehensive technical credit skills
• General commercial/industry awareness
• Working knowledge of risk management policies, procedures & pricing

Preferred Experience

• Working knowledge of Group policies and strategies relative to the credit function
• Product knowledge
• Detailed understanding / fit of the vision for Risk
• Working knowledge of local country structure and strategy
• Leadership and performance development of a team
• Managing risk and reward

Knowledge &Skills

• Leadership
• People management and coaching
• Communications (written and oral) and presentations
• Effective negotiation and influencing
• Delegation
• Influencing
   

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Job Summary

• To Manager and sustain relationship of La Riba Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
• The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Job Description

Key Accountabilities/Deliverables/Outcomes and Approximate Time split.

Sales and Service: Time split 60%

• Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
• Consult customer-owners/managers on financial/credit issues and general business practices/ideas.
• Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel), and new product changes. Calculating the most appropriate means of communicating them to customers.
• Deal with, and find resolutions for, customer complaints.
• Determine the appropriate La Riba products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.
• Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
• Monitor and ensure adherence to risk service standards.

Accountability: Business Management: Time split 40%

• Research, create, and follow up on a La Riba target list for potential new business.
• Identify priority La Riba customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
• Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information (They will work closely with the La Riba team, SME Credit & Product specialists)
• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
• Adhere to procedures and guidelines within the BB RMCD.

Role/person specification

Preferred Qualification

• Business degree

Preferred Experience

• 3 years experience in sales and 3 years in relationship management

Knowledge and Skills 

Knowledge of the bank’s products, services, and policies required to undertake the role:

• The job holder will be required to have a detailed knowledge of the core set of Business Banking products.
• For Complex La Riba products and concepts, good knowledge will be required sufficient to:-
  • Recognize the changing needs of the customer.
  • Identify La Riba products/service that best satisfies customer need.
  • Introduce the product/service.
  • Coordinate the introduction of the relevant Group product specialist.
  • Deal with customers directly as required.
• A good knowledge of the La Riba products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
• The job holder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Mandatory

Must have good knowledge on: -

• Business Banking,
• Islamic Banking knowledge
• Shariah compliance products
• Customer relationship management
• Team management
   

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Job Summary

• To provide excellent customer experience, and deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping a high level of bank standards.

Job Description

Key Accountabilities/Deliverables/Outcomes and Approximate Time Split

Business Growth: Time split 60%

• Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
• Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
• Manage portfolio risks in line with banks' portfolio appetite.
• Collaborate in the development and implementation of sales initiatives with other business functions i.e., Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.
• In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
• Continuously conduct market intelligence to identify new markets, customer trends, new government /directives, and changes in policy by regulators.
• Contribute to the development of branch sales strategy.
• Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
• Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
• Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
• Continuously monitor own performance against targets agreed on, daily for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
• Operationalize campaigns as required with the Branch Manager and the business.
• Always ensure excellent customer experience
• Drive business targets through strict TAT observance and high-level service delivery standards.
• Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
• Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
• Accounts re-streaming should be carried out in line with the Banks policy.
• Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank's overall strategy- Growth, Transformation, and Returns.

Internal Controls & Risk Management: Time split 10%

• Ensure that Absa bank¡¦s policies and procedures are always adhered to when handling different products.
• Ensure adherence to all KYC & AML Processes regarding new and existing business and that proper documentation is in place.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Manage costs within your area of operation.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
• Accurate customer information is captured in the core banking system.

Customer Experience: Time split 20%

• Ensure excellent customer experience is always maintained.
• Ensure set TAT in account onboarding and loan processing is always achieved.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
• Ensure customer data is always up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• In conjunction with the Branch Manager, coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management: Time split 10%

• In conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Role/person specification

Preferred Qualification

•   Business related degree

Preferred Experience

• Familiarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales targets set by the bank.

Knowledge and Skills

• High attention to detail & high sense of urgency.
• The need to be flexible and adaptable in order to meet the challenging demands of the job.
• Ability to work under pressure to very tight timescales whilst producing an output of the highest quality.
• Ability to deal with and relate well with staff of all levels.
• High focus on internal customer service excellence.