Jobs at International Rescue Committee

• The ERP Adoption Lead will be responsible to lead this effort for the specified regions and offices, playing a significant role to coordinate and drive cross functional support. As part of the Integra team they will work closely with HQ and regional Functional Leads and with Country Program Senior Management Teams (SMTs) and Subject Matter Experts (SMEs) to drive improved adoption of Integra, alignment of processes towards best practice, and continuous improvement of Integra and operational processes. The ERP Adoption Lead will lead a team to focus on adoption through direct support to offices, proactive support measures, review and analysis of trends and metrics and implementation of projects relevant to the network they are overseeing. The role is critical in furthering IRC’s efforts to go beyond deployment of our ERP system and drive towards optimized system use to support program delivery.
• The successful candidate will be a quick learner and a strong leader. They should have superb communication skills and be comfortable speaking in front of large groups, both in person and in a virtual context. They should have a customer service approach and be ready to support teams that are working through challenges. They should be comfortable with the functional and system processes that are managed through an ERP. The ERP Adoption Lead should be capable of identifying and escalating potential risks, comfortable with travel, and invested in the mission of the IRC.

Major Responsibilities

• Management of adoption team:
• Manage adoption coordinators and transition to manage members of the Integra application support team.
• Ensure the consistent implementation of support/adoption processes.
• Lead weekly cross functional delivery team meetings with direct reports and peers from functional and technical teams. Manage agendas, action items and follow-ups out of that meeting.
• Coordinate actions of all resources assigned to support the specified region(s) and interface with relevant stakeholders from around the organization.
• Responsible for adoption of ERP system for their support network:
• Responsible for overall adoption of the ERP tool by the specified region(s) and documentation of status and issues. This includes all facets of adoption within the offices and the work to further it (e.g. issue resolution, training, process review, new business needs).
• Accountable for supporting solution design and implementation for releases.
• Establish strong working relationships with leadership in office and regions.
• Escalation point for adoption team and offices in the network of support.
• Oversee reoccurring calls with offices and monthly calls with subject matter experts.
• Present to senior leaders on overall adoption of network.
• Lead or support trainings on key business and system processes.
• Understanding of system and business processes being supported.
• Become proficient in the key business processes that are utilized by this network.
• Review support metrics to complete trend analysis to understand areas of adoption that need to be approved and what support or enhancements.
• Evaluate adoption metrics to identify office trends and across region trends; develop approaches for improvements both at the office and region level.
• Escalate and recommend to leadership priorities for your network. Develop proposal and write business requirements documents to support those priorities.
• Lead special projects that are being deployed to your network.

Key Working Relationships
Position Reports to: CRRD Integra Director
Management in Partnership to: Director of Integra Support
Job Requirements

• Significant progressive experience within NGO finance and/or operations in the field.
• Extensive experience of ERP implementation preferable MicrosoftDyamaics365.
• Extensive experience providing technical systems support with the ability to understand business needs/requirements.
• Strong leadership skills.
• Willingness to take a customer service approach to offices and users.
• Skilled at facilitating cross-functional projects in an efficient yet collaborative manner.
• Excellent written / verbal communication skills, and follow-up skills.
• Written and spoken proficiency in English and French.
• Strong analytical skills and creative problem-solving skills.
• Advanced MS Excel skills.
• Ability to multi-task across multiple project timelines.
• Willingness to travel to IRC offices within the region.
• Able to work with diverse teams in diverse locations, engaging their input and dedication to success.

Working Environment

• Standard office environment(s) or remote
• Some travel may be needed

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The Purpose of the Role

• The Senior Program/Business Development Advisor will join a global BD team and will help drive IRC’s new business development efforts by engaging with global, regional, country, and technical staff throughout the business development cycle from opportunity tracking and positioning/capture planning to proposal development, and submission. The ideal candidate will have a successful track record of leading large-scale and complex new business efforts in international development with particular emphasis on USAID contracts and cooperative agreements. Although this role will focus predominantly on FCDO and USAID, the successful candidate will serve an important surge support function and may work with other donors including AFDB, BHA, SIDA, World Bank, and others.

Key Working Relationships

• Country Teams, Technical Units, Peer agencies, Local Partners

KEY ACCOUNTABILITIES

Bid leadership and management (70%)

• Lead and support proposal development for primarily USAID opportunities, including capture strategy, management of proposal teams, calendars, and deadlines; strategy development with technical staff; partner identification and negotiations; recruiting; writing; production; and after-action reviews.
• Drafts sections of concept notes and proposals and/or serves as a point of quality control for USAID proposals.
• Collaborate with IRC’s pricing team, ensuring technical coherence with the cost proposal.
• Collaborates with Proposal Recruiter to identify and assess candidates for key personnel positions on proposals.
• Conducts compliance reviews of strategic bids and ensure certifications made on proposals are accurate and substantiated.
• Represents IRC and prepares key stakeholders including Country Teams and Technical Advisors for pitches and partner calls related to funding opportunities.
• Occasionally serve in support role for other IRC donors including ECHO, SIDA, World Bank and others.
• Business Development process improvement and knowledge management (10%)
• Conducts After Action Reviews and captures learning to disseminate to wider organization
• Contributes to and models the use of standard business development processes, tools, templates and information.
• May serve in short term mentor role to junior staff leading large bids for the first time.

Partnerships and Strategy (20%)

• Conducts landscape analyses to identify most strategic partnerships in FCDO and USAID markets with a particular focus on fostering local partnerships.
• Drafts high quality positioning materials as necessary, including capability statements and prior project reference sheets.
• Strengthen collaboration with internal stakeholders including country teams, technical units, and other team members.

Skills, Knowledge and Qualifications:

• Bachelor’s degree in relevant field, including international relations, political science, public administration, and communications
• At least six years of focused experience working with US Government donors including USAID, DOS, and CDC.
• Strong knowledge of USAID rules and regulations including familiarity with the FAR, AIDAR, and 2 CFR 200.
• Fluency in English with proficiency in one other language (French, Spanish, German, Arabic) highly desirable

Experience:

• Successful track record leading large proposal teams on complex subject, multi-year, multi-partner proposals with minimal supervision
• Experience with both USAID assistance and USAID acquisition mechanisms
• Successful experience leading proposal teams through key bid processes including co-creation, oral presentations, and BAFO.
• Excellent communication and interpersonal skills, including the ability to effectively manage a variety of relationships in a multicultural environment
• Familiarity with Shipley proposal development model highly desirable
• Ability to travel internationally (up to 20% of time)

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Job Description

Purpose

• The Business Development Associate works to ensure the smooth running of the Business Development department with a focus on project support, bid resourcing, data and learning.
• Reporting to the BD Operations Manager, the role will work closely with the BD Directors. It will provide project coordination and administrative support for the roll out of the BD Process project, a high priority initiative for the BD team. It seeks to standardize IRC’s business development processes across the organization in line with industry practice. This will include supporting regional and country program staff with training plans and coordination and project tracking. Working with the BD Associate (Specialist) it will be the focal point for the BD opportunity database, supporting effective bid resourcing and supporting coordination across teams. In addition, the role will support the BD Operations Manager with a range of departmental tracking, administrative and project initiatives.

Responsibilities:

Business Development Process (50%)

• Serve as the administrative focal point for the BD process project, working with the project team to monitor and administer the project roll-out.
• Liaise with regional and global staff to ensure all vital support for training and project roll out is available.
• Arrange coordination meetings with project team, senior staff and regional colleagues.
• Use project management tracking tools to highlight risk and to support mitigation.
• Support with project communications to ensure the BD process is widely understood and utilized.
• Support the Senior Director with budget tracking and reporting as required.
• Compile and coordinate feedback on the process, and annual updates to the manual, associated tools and online platform.

BD Opportunities (25%)

• Provide administrative support to ensure effective and consistent use of the BD opportunity database, tracking proposal resourcing and working across teams to support that resourcing.
• Coordinate tracking and implementation of the BD Decision-making framework, establishing tracking systems/tools to assess progress and administering the work of the Global BD Decision Making Group
• BD Pipeline Coordination: Support the operations manager to coordinate regional and technical pipeline meetings ensuring dissemination and communication of effective data and materials.
• General Strategic Administrative and Coordination Support (25%)
• Support the BD Operations Manager with coordination mechanisms to ensure smooth interactions among BD teams, AMU teams, and other IRC entities.
• Collaborate with the BD Management and AMU Strategic Operations team to facilitate onboarding activities and provide orientation materials to new IRC Inc. staff. Streamline BD onboarding tools and processes.
• Support the BD Operations Manager with planning, scheduling and administering BD meetings and conference calls, ensuring smooth and effective operations.
• Manage calendar invites, conference call details, meeting logistics, preparation of materials, and taking minutes and actions as requested. Coordinate follow-up activities.
• Other duties as assigned by supervisor.

Requirements

• Administrative or operational experience, ideally in a humanitarian NGO environment
• Excellent organizational skills; detail-oriented; ability to multi-task and prioritize tasks, and to learn quickly.
• Excellent interpersonal and communication skills: the ability to efficiently and effectively liaise with people within and across departments in a multi-cultural environment.
• A team player and an independent performer in a very fast-paced environment.
• A flexible work demeanor and a calm manner.
• Excellent computer skills: Microsoft Word, Excel, and PowerPoint, project management tools.
• Experience in data management and data analysis is an advantage
• Experience in humanitarian assistance and/or non-profit work an advantage
• Experience in project management a strong advantage.

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• The ERP Adoption Coordinator will support the ERP Adoption Lead in leading the adoption of the ERP system across a specified region. The Adoption Coordinator plays a significant support role cross functionally, working within the Integra team and with the relevant SMEs and Functional Leads to push forward immediate adoption of Integra, alignment of process towards best practice, and continuous improvement of Integra and operational processes. The Adoption Coordinator will focus on direct support to adoption through direct support to offices, review trends in support tickets to highlight where adoption is lacking and understand office business processes to be able to quickly resolve complex support tickets.
• The successful candidate will be a quick learner. They should have superb communication skills and be comfortable speaking in front of large groups, both in person and in a virtual context. They should have a customer service approach and be ready to support teams that are working through challenges. The ERP Adoption Coordinator should be capable of identifying and escalating potential risks, comfortable with travel, and invested in training IRC-staff in new business processes and systems.

Major Responsibilities:

Provide Support:

• Respond to major ERP technical or business process issues facing an IRC program office.
• Gather information and analyze trends of reported issue to suggest improvements.
• Communicate with users on issues that the Application Support team is unable resolve.
• Provide direct support to offices, coordinating efforts of the larger ERP and functional teams, to further adoption and build expertise of D365.

Provide Training and Expertise:

• Provide cross functional training to the region and support functional training when required.
• Support the ERP team in communicating changes across the region.
• Manage Subject Matter Expert network list including leading monthly calls to that region.

Provide Analysis and Proactive Support:

• Monitor application support data to identify trends and design solutions to systemic issues.
• Proactively review D365 reports to catch issues with workflow and other essential functions.
• Track and analyse success metrics and provide regular updates on status and progress.
• Document key learning and use this to improve knowledge management and revise change management approaches.
• Guide continuous improvement so that processes are tailored to the needs of the region and the offices within it.
• Support Special Projects
• Support D365 user acceptance testing when required.
• Support the functional, technical and change management related to projects being rolled out to the region.

Key Working Relationships:

• Position Reports to:**CRRD Adoption Lead

Job Requirements

• Moderate experience within NGO finance and/or operations in the field.
• Experience of ERP implementation preferable MicrosoftDyamaics365.
• Experience providing technical systems support with the ability to understand business needs/requirements.
• Skilled at facilitating cross-functional projects in an efficient yet collaborative manner.
• Excellent written / verbal communication skills, and follow-up skills.
• Written and spoken proficiency in English and related local language.
• Strong analytical skills and creative problem-solving skills.
• Advanced MS Excel skills.
• Excellent writing, presentation, and facilitation skills.
• Ability to multi-task across multiple project timelines.
• Willingness to travel to IRC offices within the region.
• Able to work with diverse teams in diverse locations, engaging their input and dedication to success.