Current Jobs at Safaricom Kenya

 Key Responsibilities 

• Meeting overall revenue and acquisition targets
• Winning new businesses by identifying, developing and closing opportunities cantered on offering Enterprise solutions.
• Developing relationship with the customers within allocated territories and drive education and awareness of Enterprise solutions.
• Supporting the enterprise dealers & agency sales team, Regional & Territorial Management teams within the SME and retail channel 
• Achieve set revenue targets for the territory/region through selling all Enterprise solutions.
• Ensure enough sales pipelines to achieve the revenue targets.
• Development of plans to achieve set billed revenue targets for the dealers and sales agents in the territory/region.
• Monitor Gross Adds target within region and activate relevant sales channels to achieve the set target.
• Proper management of dealer and partner sales trackers. 
• Implement agreed plans for dealers managed. 
• Propose new areas of development and growth for dealers managed. 
• Identification and profiling of all the businesses in the territory. Maintaining an up to date database of all businesses and profile. 
• Development and implementation of a route plan which covers the territory. 
• Identification of the market opportunism and submit reports on how they can be addressed. 
• Proactively attend to dealer and customer related issues and get an excellent customer rating. 
• Build long lasting business relations/partnership with customers and assigned dealers. 
• Maintain 100% accuracy on reporting on market intelligence and customers feedback.
• Timely submission of territory report, Dealer/partner sales tracker. 
• Up to date profile of accounts within the territory and up to date competitor intelligence.
• Activate alternative channels to drive sales and acquisition e.g Partnerships & agency
• Support retail as a channel to actualize Enterprise KPIs

Qualifications         

• Honors Degree/Diploma in Business Administration/Bachelor of Commerce degree from a recognized university.
• A valid driving license is a compulsory requirement for this role
• At least 3 years’ experience in selling enterprise solutions, either directly or through partners
• Experience in managing indirect channel in a telecoms environment is an added advantage;
• Strong business Acumen.
• Team player with pleasant outgoing personality & resilience
• Good communication and interpersonal skills
• Proactive, confident, energetic & with ability to work under pressure

go to method of application »

Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network

 Key Responsibilities

• Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements
• Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure
• Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up
• Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs
• Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs
• Ensure proper and documented follow-ups are done from start to end of events/incidents
• Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively
• Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section
• Work in a shift or function within the team

 Qualifications         

• The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.
• CCNA /CCNP or Equivalent certification
• A minimum of 2 yrs. experience in Telecommunications.
• Proven ability to self-start and effectively manage multiple assignments.
• The ability to work under pressure and be resilient and tenacious to get results
• Proficiency in one or More coding languages will be an added advantage