Engineer – Service Operations Center (SOC) at Safaricom Kenya

Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network

 Key Responsibilities

• Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements
• Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure
• Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up
• Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs
• Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs
• Ensure proper and documented follow-ups are done from start to end of events/incidents
• Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively
• Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section
• Work in a shift or function within the team

 Qualifications         

• The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.
• CCNA /CCNP or Equivalent certification
• A minimum of 2 yrs. experience in Telecommunications.
• Proven ability to self-start and effectively manage multiple assignments.
• The ability to work under pressure and be resilient and tenacious to get results
• Proficiency in one or More coding languages will be an added advantage