Current Openings at CDL Human Resource

• To ensure that all supplied raw and packaging materials, molded plastic components (Barrels, buttons, caps, stems, supports, tubes, other), intermediate and assembled products (ink fills, assembled pens, screen printed pens, shavers) and imported finished products (correction fluid, glue stick, lighters, markers, pens, shavers, other) are inspected and tested to ensure they are defect free/ conform to set QUALITY standards in order to meet CUSTOMER /CONSUMER requirements.

MAIN RESPONSIBILITIES OF THE ROLE

• Raw & Packaging material Quality Assurance
• Sample and test packaging and raw materials from suppliers for conformity to set specifications.
• Approve or reject supplied inputs based on their quality status.
• Ensure proper storage to avert contamination.
• Reinforce FIFO during issuance and use
• Component Moulding Quality Assurance
• To ensure line clearance is done to avoid mixing of different materials /master batches /pigments.
• For each production line, prepare a line reference standard of the specified component and submit it for review and authentication by the QA Manager.
• Carry out quality checks on all defined parameters for barrels, supports, tubes, buttons, caps, stems to ensure the components manufactured conforms to set specifications
• Ink filling Quality Assurance
• Ensure line changeovers checks are done before ink fill line starts.
• Take extra measures to avoid change over ink cross contamination
• Evaluate at set time intervals, the defined ink fill attributes (test writing, ink content, writing quality, swedging, Free ink level etc.).
• Identify defects that may impact on the functional attributes of the ink fill (compromise writing /requirements set by company)
• Capture rejects, scrap data, trend and initiate timely corrective actions
• Customer/ consumer complaints and Trade Returns
• Evaluate and prepare test reports specifying quality status of any complaint and the action to be taken
• Record complaints data, trend and initiate timely corrective actions
• Assembly operations
• (Ball point pens, screen printing shavers)
• Ensure line clearance is done to avoid mixing of different customer orders and relevant check sheet are prepared and signed
• Check and verify that the components and packaging materials issued for product assembly conform to set quality requirements and either approve for use or reject the defective components
• Prepare reports for all test samples collected online
• Carefully examine pen points, identify for defects that can affect writing performance
• Prepare a line reference standard for each production line and submit for review and authentication by the QA Manager
• Check the wooden hammers used for manual assembly have good quality rubber on both sides to avoid damaging the point.
• Verify all screen print coupons before start of production. Review screen printed pens against approved sample
• Record rejects, scrap data, trend and initiate timely corrective actions
• Ensure all non-conforming materials are well segregated and properly disposed of
• Ensure that the correct quantities are packed at the weighing area and the correct batches and customer names are well coded as planned
• Bar coding controls –control of issuance to ensure specificity to product, conduct scan testing
• Shaver operations quality assurance checks on the welding, flow wrap sealing
• Calibration - Weights & Measures
• Carry out daily weighing scale checks (calibration)
• Identify & isolate any faulty equipment’s
• Document calibration results and submit for review
• Set and check of measurement gauges for accurate dimension achievement
• To keep QA laboratory, tidy always

Requirements

• Academic and Professional qualifications
• Degree or diploma in Health and safety or related field

Professional work experience

• 5 Why 2H problem cause analysis
• PDCA
• Experience working in a Factory is an added advantage

Essential Skills & Competencies

• Strong knowledge of local, state, and federal health and safety regulations
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Strict adherence to company standards and safety procedures

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• To Run Production Equipment in the most efficient, effective, and safest manner to meet/Surpass the target throughput as well as perform daily equipment autonomous/preventive maintenance (Daily cleaning, checking, lubricating & tightening to prevent deterioration).

MAIN RESPONSIBILITIES OF THE ROLE

• Locate and move stock of products to pallets or crates for storage or shipments
• Identify damages and reports shortages or quality deficiencies
• Inspect machinery to determine the need for repair and guarantee safety by performing regular maintenance
• Keep updated check list for the machine inspection
• Help maintain a safe and orderly environment of the facilities
• Transport raw material to production workstation
• Competently perform machine operation functions
• Test the machine before main work begins to be sure that it’s in good condition for production
• Competently Perform daily equipment autonomous maintenance activities: - Daily cleaning, checking, lubricating and tightening to prevent deterioration
• Record the results of daily inspections and the details of all breakdowns
• Periodic inspections or equipment diagnosis to measure deterioration
• Monitor machines during production to ensure optimum running
• Load Components into the Machine Hoppers as required
• Promptly report to the process optimizer/technician in case of any Machine malfunction

Requirements

Academic and Professional qualifications

• Minimum KCSE D+ and a certificate in Engineering or a production related field
• Diploma in any production related filed is an added advantage

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Duties & Responsibilities

• KCT
• Planning, budgeting, coordinating and follow up of all KCT projects
• Coordination of KCT ambassadors at all 4 camps
• Produce KCT monthly report
• Communication:
• Handle KCT written correspondence both internally (ambassadors, general manager, camp manager and other staff) and externally (stakeholders, guests & donors, suppliers…)
• Provide content for KCT social media platforms & draft the KCT quarterly newsletter
• KCT Presentation to camp guests
• Host the Masai women beading activity at KCT Camp
• Guide guests when visiting KCT community projects (all Mara-based camps)

SUSTAINABILITY

• Waste reduction and recycling program coordination, including measuring all waste
• Supervising of tree planting projects at all camps
• Gather & compile eco-stats (water/power/waste/rainfall/temperature) from all camps
• Engagement in all the Long Run activities
• Guide guests on back-of-the-house-tours
• Other duties assigned by camp manager or the GM.

Requirements

Required Knowledge and Experience

• Diploma in Hospitality, sustainability or Community Development
• Over 5 years of work experience
• Excellent Communication and People skills
• Excellent administration skills with excellent knowledge of EXCEL spreadsheets
• Excellent written English language
• Added value: fair to fluent in Maa Language
   

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JOB PURPOSE

• To ensure that Branch targets on creation of quality risk assets, deposit mobilization are met and surpassed through effective relationship management and supervision of team leads responsible for customer accounts.
• Responsible for developing, growing and managing customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Branch Customers while ensuring maximum profitability.

DUTIES & RESPONSIBILITIES

• Develop and drive implementation of annual marketing plans and strategies for designated product ranges to enable achievement of targeted growth objectives for the Branch;
• Achieve profitability targets through revenue maximization and prudent cost management;
• Grow and monitor branch’s liability and asset portfolios to achieve business targets;
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling;
• Overall management of the branch through efficient utilization of resources;
• Delivery of excellent customer service through maintenance of high service standards;
• Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue
• Evaluate market research and competitor analyses in order to formulate marketing plans and strategies to counter the same.
• Monitor and assign targets to Relationship Managers/Officers to ensure effective focus on target achievement
• Maintain and acquire customer relationships to improve deposit liability growth and mix.
• Providing strategic direction and operational support to employees to enable them effectively execute their day-to-day tasks to meet corporate targets and delivery of objectives
• Effectively communicating to employees the corporate policies, objectives and targets of the bank
• Ensure compliance to Enterprise Wide Risk Management Framework
• Motivating, coaching and developing a high-performance team to meet set deliverables
• Provide continuous leadership, supervision, training and development of department staff ensuring an effective and motivated team.
• Liaise with the HR department in conducting performance appraisals and ensure competency and training gaps are addressed

KEY PERFORMANCE INDICATORS

• To deliver on all Branch financial targets and other KPIs as set out in your Scorecard/ performance contract
• Profitability
• Market Share Growth
• Return on Investment/Liquidity/Break even
• Product/Service Quality                              
• Customer Engagement
• Effective and efficient service; Turnaround times
• Employee Engagement and retention
• Non funded Income (NFI) and Funded Income (FI)
• Cost to Income Ratio
• New Product Development
• Regulatory and Statutory Compliance

Requirements

JOB REQUIREMENTS

Education

• Minimum of Bachelor’s Degree (with an MBA, MSC or its equivalent) and/or Professional Qualification in Banking related disciplines 
• Proficiency in Microsoft Office Suite
• Professional qualification in Customer Relationship Management and Sales & Marketing

Experience

• At least 5 years’ experience in general banking and 3 of which should have been handling Branch Management
• Must have experience in Sales, Personal/Business/or Retail Banking.
• Experience in Credit Analysis and administration.
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.

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JOB PURPOSE

• To ensure that Branch targets on creation of quality risk assets, deposit mobilization are met and surpassed through effective relationship management and supervision of team leads responsible for customer accounts.
• Responsible for developing, growing and managing customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Branch Customers while ensuring maximum profitability.

DUTIES & RESPONSIBILITIES

• Develop and drive implementation of annual marketing plans and strategies for designated product ranges to enable achievement of targeted growth objectives for the Branch;
• Achieve profitability targets through revenue maximization and prudent cost management;
• Grow and monitor branch’s liability and asset portfolios to achieve business targets;
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling;
• Overall management of the branch through efficient utilization of resources;
• Delivery of excellent customer service through maintenance of high service standards;
• Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue
• Evaluate market research and competitor analyses in order to formulate marketing plans and strategies to counter the same.
• Monitor and assign targets to Relationship Managers/Officers to ensure effective focus on target achievement
• Maintain and acquire customer relationships to improve deposit liability growth and mix.
• Providing strategic direction and operational support to employees to enable them effectively execute their day-to-day tasks to meet corporate targets and delivery of objectives
• Effectively communicating to employees the corporate policies, objectives and targets of the bank
• Ensure compliance to Enterprise Wide Risk Management Framework
• Motivating, coaching and developing a high-performance team to meet set deliverables
• Provide continuous leadership, supervision, training and development of department staff ensuring an effective and motivated team.
• Liaise with the HR department in conducting performance appraisals and ensure competency and training gaps are addressed

KEY PERFORMANCE INDICATORS

• To deliver on all Branch financial targets and other KPIs as set out in your Scorecard/ performance contract
• Profitability
• Market Share Growth
• Return on Investment/Liquidity/Break even
• Product/Service Quality                              
• Customer Engagement
• Effective and efficient service; Turnaround times
• Employee Engagement and retention
• Non funded Income (NFI) and Funded Income (FI)
• Cost to Income Ratio
• New Product Development
• Regulatory and Statutory Compliance

Requirements

JOB REQUIREMENTS

Education

• Minimum of Bachelor’s Degree (with an MBA, MSC or its equivalent) and/or Professional Qualification in Banking related disciplines 
• Proficiency in Microsoft Office Suite
• Professional qualification in Customer Relationship Management and Sales & Marketing

Experience

• At least 5 years’ experience in general banking and 3 of which should have been handling Branch Management
• Must have experience in Sales, Personal/Business/or Retail Banking.
• Experience in Credit Analysis and administration.
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.

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JOB PURPOSE

• Responsible for maintaining positive customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Retail Customers.  Additionally, to ensure seamless and timely service to customers through interface with other areas of the Bank including Risk, Wholesale, Treasury, and Operations.

Duties:

• Play a key role in client acquisition and management of existing client relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth
• Primarily responsible for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
• Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Marketing Team
• Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
• Effectively and proactively manage the cost of funds by mobilizing deposits from clients as well as developing and implementing initiatives that bring down the cost of doing business within the department
• Conduct market research and competitor analysis within the industry and strategize on plans that will give the bank leverage and a competitive edge in the market
• Monitor and control business office income and expenditure to ensure profitability.
• Recommend the creation of viable and profitable risk assets to increase business office profitability
• Maximize account profitability and increased wallet share by cross selling other products and services to the banks customers
• Drive collections in customer’s account which will be used for FX and other businesses.
• Ensure proper documentation throughout the credit application and ailment process
• Prepare weekly and monthly statistics/performance reports for management use.
• Reconcile all transactions on customer’s accounts where and when necessary.
• Assist with the processing of customer’s letters of credit and invisible transactions.
• Initiate and carry out recovery action on non-performing credits facilities
• Maintain comprehensive database of the customer’s operational records including the existing and prospective customer data
• Perform other duties as assigned by the departmental head or his/her designate.

KEY PERFORMANCE INDICATORS

• To deliver on all targets and other KPIs as set out in your Scorecard/ performance contract
• PBT Budget Achievement
• Deposit Budget Achievement
• 80:20 Deposit Mix (Cheap Funds: Purchased Funds)
• Average Product Per Customer
• % Reduction in dormant accounts 
• Customer Retention Index
• Number of Corporates accounts opened
• Timeliness & effectiveness in completion of assigned tasks
• Efficiency level at executing scheduled and ad hoc assignments

Requirements

JOB REQUIREMENTS

Education

• Minimum of Bachelor’s Degree and/or Professional Qualification in Banking related disciplines 
• Proficiency in Microsoft Office Suite
• Professional qualification in Customer Relationship Management and Sales & Marketing

Experience

• At least 3 years’ experience in a similar role
• Must have experience in Sales, Personal/Business/or Retail Banking.
• Experience in Credit Analysis and administration.
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.

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Key Responsibilities:

• Develop and execute strategic sales plans to achieve revenue targets in the Western/Nyanza region.
• Build and maintain strong relationships with key customers, including hospitals, healthcare institutions, and procurement teams.
• Lead, motivate, and manage a high-performing sales team to drive business growth.
• Identify customer needs and market gaps, providing tailored solutions to enhance market presence.
• Ensure consistent B2B/B2C engagement within the pharmaceutical and healthcare products industry.

Qualifications and Experience:

• Bachelor’s degree in Sales & Marketing, Business, or a science-related field.
• Minimum of 5 years of proven experience in pharmaceutical sales in the Western/Nyanza region.
• Strong technical knowledge and existing relationships with key customers in the region.
• Demonstrated leadership and team development skills.
• Excellent networking and interpersonal abilities.