Current Opportunities at Flexi-Personnel

JOB PURPOSE

• As a Battery Swapping Station Supervisor, you will oversee the operations and customer service experience at the swapping stations ensuring safety, quality service delivery, and operational excellence at the assigned stations.

KEY DUTIES AND RESPONSIBILITIES

• Conduct safety assessments and implement preventive measures to ensure a secure charging environment.
• Ensure satisfactory customer service at the swapping station.
• Handle customer escalations related to swapping station operations, executive interactions, battery issues and payments.
• Monitor and maintain Escalation TAT% (Turnaround Time) Targets.
• Create and manage executive rosters for weekly and monthly shifts.
• Monitor daily attendance of executives.
• Plan and execute additional safety responsibilities for the swapping station.
• Conduct weekly and monthly audits of station assets.
• Generate daily reports including consolidated attendance, power consumption, faulty battery instances, logistics, swap count, and shift summaries.
• Motivate and brief the team weekly to enhance service quality and efficiency.
• Conduct quality checks on station operations during daily visits.
• Ensure optimal station productivity for the assigned location.
• Facilitate necessary training for swap executives to maintain service standards.
• Manage safety protocols and compliance standards.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor's degree/Diploma in Electrical Engineering, Renewable Energy, Mechanical Engineering or a related field.
• A proven minimum experience of 2 Years in a supervisory role, preferably in the renewable energy or automotive industry.
• Strong leadership and communication skills.
• Proficiency in MS Office.
• Excellent organizational and problem-solving abilities.
• Knowledge of safety regulations and compliance management.
• Ability to motivate and train team members effectively.
• Willingness to work flexible hours.

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JOB PURPOSE

• As a Battery Swapping Executive, you will be responsible for charging and swapping batteries at the assigned stations, ensuring prompt and efficient service delivery while maintaining high standards of customer satisfaction.

KEY DUTIES AND RESPONSIBILITIES

• Provide satisfactory customer service at the assigned swapping station, completing battery swaps within 2 minutes.
• Report customer escalations to the supervisor promptly for resolution.
• Report to the supervisor on station visits and any issues related to batteries, chargers, or safety materials.
• Provide daily reports to the supervisor before and after duty, including attendance, power consumption, and shift summaries.
• Monitor and report on battery requirements based on increased swaps.
• Conduct daily quality checks on the station.
• Assist customers with using the app for swapping and provide necessary tech support.
• Undertake additional responsibilities as required based on work requirements.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• KCSE/ Vocational technical training  or a related field.
• Previous experience in a customer service role is preferred.
• Basic knowledge of electric vehicle charging systems is a plus.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and ability to follow instructions.
• Willingness to work flexible hours.