Current Opportunities at HFC Limited

Principle Accountabilities

• Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services, and other forms of media. All engagements must be on the CRM.
• Ensure that all client engagements, from prospecting to closure, are in the CRM.
• Conduct surveys to identify the prices of competing properties on the real estate market and relay the same to their supervisor
• Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems
• Build and maintain relationships with clients by providing support, information, and guidance through the entire customer journey.
• Participate in the promotion of property sales at organized events such as expos, site activations, and mall activations, among others.
• Follow up and ensure the preparation and approval of documents such as booking forms, offer letters, sale agreements and transfer documents
• Upload customer payment evidence to the CRM for validation
• Ensure customer payment plans are followed up on and all collections are done on time. Achieve 85% compliance with customer payment plans. Issue cancellation notices through the CRM as per policy.
• Ensure all mortgage clients are identified early and their mortgage applications are created and tracked centrally.
• Ensure compliance with real estate laws and policies when conducting property sales. Act with high levels of professionalism in all client engagements

Key Competencies and Skills

• Excellent communication, influencing and negotiating skills
• Good organization and administrative skills
• High integrity
• A strong team player
• Ability to perform with minimal supervision
• Ability to adopt a flexible approach to meet targets and the needs of the business

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

• Higher National Diploma or Degree in Business Administration, Marketing, or a related field
• A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel

Experience

• At least 1 year of experience working as a marketer or sales executive in the real estate sector
• Experience in using customer relationship management tools

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Principle Accountabilities

• Maintain and grow the existing mortgage business customers through enhanced relationship management.
• Work closely with the HFDI (Development and Investment subsidiary) team to leverage its distribution and deliver solutions across the country
• Constantly engaging signed-up partners to ensure maximum uptake of solutions
• Ensure 100% participation in product promotional activities, customer events and scheduled product clinics.
• Increase product uptake in the existing Retail, Commercial, Business Banking & Institutional Banking customers' base.
• Planning and preparing client presentations: A large part of the role will be to communicate clearly to prospective clients the solutions that the bank offers. The target group would be large corporates, SMEs, and individuals, and the presentations should be suited to the right target group.
• Achieve the set asset targets in terms of volume and value.
• Identify and manage strategic partnerships that are value adding to the customers and the company.
• Ensure product knowledge is embedded in the Relationship team i.e. Soft skills, product knowledge, selling, and operational skills, and promote a culture of performance, belonging, and ownership amongst the colleagues.
• Manage and coordinate Property Solution Centre customer support from customers sign ups to completion of sales transaction.
• Work closely with branch and mortgage teams to ensure referrals are generated and customers are offered appropriate solutions.
• Generate market intelligence reports with a view to improve the company’s offering.
• Continuously seek opportunities for process improvement and optimization in business development strategies and practices.
• Assessing and mitigating risks associated with mortgage lending and business development activities to protect the interests of the bank and its clients.

Key Competencies and Skills

General Competencies

• Selling and Negotiation skills, demonstrated experience in policy development and implementation.
• Awareness of latest developments within the real estate field.
• Excellent interpersonal skills, presentation and communication skills, both written and verbal.
• Exceptional planning and organizing skills prioritizing, and multi-tasking skills.
• Planning & organization skills.
• Strategic Orientation and leadership skills.
• The flexibility to work outside normal office hours as may be required from time to time.

Technical Competencies

• Experience in development of market intelligence reports.
• Commercial Acumen.
• Relationship Management and Financial Acumen.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Ability to leverage data and analytics for establishing the appropriate business development target list to build, manage, and influence successful relationships and partnerships.

Minimum Qualifications, Knowledge and Experience

Education Level.

• A Bachelor’s degree in a business -related discipline or equivalent from a recognized University.
• An advanced degree will be an added advantage.
• Relevant professional qualifications.

Experience.

• At least 5 years banking experience, 3 of which must be in Sales.
• Knowledge and understanding of the processes and procedures of lending.
• Ability and Flexibility to travel widely and be accessible to Property Finance partners.
• At least 3 years’ experience in Mortgage business.

Deadline: 2024-05-14