Current Vacancies at Human Capital Outsourcing Limited

Responsibilities:

• Prepare and serve alcoholic and non-alcoholic beverages to guests according to hotel standards.   
• Create classic and signature cocktails with precision, creativity, and consistency.   
• Provide personalized recommendations based on guest preferences.   
• Maintain cleanliness, organization, and presentation of the bar area at all times.   
• Monitor stock levels, manage inventory, and minimize wastage.   
• Ensure compliance with health, safety, and responsible alcohol service standards.   
• Handle guest inquiries, complaints, and feedback professionally.   
• Process orders accurately through POS systems and manage billing efficiently.   
• Collaborate with the F&B team to deliver seamless guest experiences.   
• Contribute to new drink menu development and seasonal beverage promotions.

Requirements:

• Certificate or Diploma in Hospitality, Food & Beverage, or related field.   
• Minimum 3–5 years’ experience as a barman/mixologist in a 4- star or 5-star hotel environment.   
• Strong knowledge of classic cocktails, premium spirits, wines, and beverage trends.   
• Experience in luxury service standards and guest engagement.   
• Valid food handling and alcohol service certification (where applicable).   
• Exceptional customer service and communication skills.   
• Creativity and strong mixology techniques.   
• Professional appearance and grooming standards.   
• Ability to work under pressure in a fast-paced luxury environment.   
• Strong attention to detail and presentation.   
• Team player with a positive attitude.

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Responsibilities:

• Identify and acquire new clients while maintaining strong relationships with existing customers.   
• Match client financial needs with appropriate loan products and services.   
• Drive repeat borrowing and cross-selling of company products.   
• Educate clients on loan terms, repayment schedules, and benefits of good credit history.   
• Monitor client businesses and align repayments with cash flow cycles.   
• Follow up on repayments and ensure timely collections.   
• Manage delinquent accounts and pursue recovery until full settlement.   
• Assess borrower capacity to determine appropriate loan size and terms.   
• Collect customer feedback and support service and product improvement.   
• Handle customer complaints professionally and maintain high service standards.   
• Build long-term client relationships to promote loyalty and retention.

Requirements:

• Diploma or degree in Business, Finance, Economics, or a related field.   
• At least 2 years’ experience in microfinance, sales, credit, or relationship management.   
• Good understanding of loan products and repayment management.   
• Strong communication, negotiation, and customer service skills.   
• Ability to work independently in the field and meet performance targets.   
• High integrity, accountability, and attention to detail.   
• Basic computer skills and report writing ability.

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Responsibilities:

• Carrying out opening duties by, heading team briefs and assigning employee their tasks for the day   
• Supervising and manage staff at the branch level and ensure their performance targets are met   
• Managing office operations such as rent payments, permits, petty cash and any other payment.   
• Training and coach new staff so that they understand company products and services   
• Overseeing and monitor the performance of staff portfolios   
• Analyzing the market and advise on risks and how to mitigate them   
• Assessing local market conditions and identify current and prospective opportunities   
• Ensuring branch goals and targets are met   
• Market the branch within the community to attract business   
• Carry out closing duties by reconciling daily collections, disbursements and ensuring they are captured correctly on the system   
• Travel across the area for business development.

Requirements:

• Bachelor’s degree in business administration or any other business-related course   
• Minimum of 3 years of experience in leadership specifically from a microfinance/ microcredit Industry   
• Ability to manage multiple sales team and deliver results.   
• Ability to work under pressure   
• Strong leadership skills   
• Proactive and good listener   
• Good performance management skills   
• Superior organizational and time management skills   
• High Computer skills   
• Good track records of delivering sales targets.