Jobs at Accor

Job Description

Primary Responsibilities

Business Performance

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with Finance and team in preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department

Sales & Marketing

• Conduct daily briefing with department on current key activities
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel
• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
• Determine the effectiveness of existing programs and develop new strategies
• Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments
• Actively participates in sales presentations, property tours and customer meetings
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Participate in community and professional organizations to maintain high visibility and promote a positive image

Team Management

• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the management team
• Constantly monitor team members performance, attitude and degree of professionalism
• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business
• Conduct monthly departmental meetings
• Personal appearance and hygiene at all times

Qualifications

• Strong leadership and interpersonal skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

go to method of application »

Job Description

• The PR & Marketing Manager will be responsible for setting up the Marketing operations of the Hotel.  Developing, implementing, and executing strategic marketing plans to attract potential guests and retain existing ones as well as management of collateral, special events/promotions, social media, and advertising.

Key Responsibilities:

• Take ownership of the marketing strategies including development, management, implementation, monitoring, optimization, and reporting.
• Develop and manage the marketing budget for the Hotel.
• Analyze market trends and prepare forecasts.
• Coordinate marketing strategies with the sales, financial and operation departments.
• Develop, supervise, and deliver the branding, advertising, and promotional collateral/materials according to business needs and as requested by different departments.
• Develop business and leisure promotions.
• Monitor all printed materials to ensure adherence to corporate identity standards.
• Maintain up-to-date photo/electronic library.
• Liaise with vendors and suppliers for the production of marketing materials.
• Coordinate all special events and promotions to maximize publicity and awareness.
• Serve as the hotel’s primary brand ambassador, ensuring that brand guidelines are followed.
• Build brand partnerships and generate consumer event activations at the property level.
• Manage PR and marketing agency resources for ad hoc projects and campaigns.
• Plan and oversee the hotel’s advertising and promotional activities, including print, electronic, radio, social and direct mail.
• Develop, review and post social media content including image and video conceptualization and caption copywriting.
• Monitor and manage activity and engagement on social channels while developing appropriate and timely responses.
• Represent hotel by attending social and culinary events, onsite and/or offsite, to capture social media content where appropriate
• Contribute to employee newsletter, announcements, and other printed/digital materials published by the Talent & Culture department.

Qualifications

• Bachelors Degree in Mass Communication or related field
• Minimum 5 years of experience in PR/Marketing, preferably in a hotel environment.
• Excellent English written and verbal communication skills required.
• The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills.
• Networking, critical thinking, analytical and problem-solving skills
• Exceptional creativity and writing skills
• Well-presented and professionally groomed at all times

go to method of application »

Job Description

The Spa & Wellness Manager will be in charge of opening of the hotel's wellness facility, and managing the operation and business sides of the facility

Key Responsibilities;

• To provide strategic leadership and direct operations to ensure the spa department achieves its goals and effectively contributes to the guest experience whilst maintaining the Brand Standards.
• Strategically direct the progress and performance of the business through sales and marketing and take ownership and responsibility in order to ensure maximum revenue.
• Hire, train, and lead team members to be conversant in the business objectives.
• Prepare department’s operational budget and forecast.
• Develop spa and wellness programs for our guests.
• Establish, direct and maintain the standards of Spa’s etiquette and service in all interactions with guests and employees.
• Maintain current knowledge of all spa/wellness services, pricings, offerings, schedules, specials and other services provided.
• Ensure consistent spa/wellness experience development to ensure that innovation and uniqueness is maintained.
• Monitor and analyze the products and services of competitive spas, to maintain a competitive advantage.
• Review all guest feedback results to implement improvements and ensure guest satisfaction.
• Practice methods, which comply with health and hygiene guidelines and ensure cleanliness meets Standard Operating Procedures in all areas of the spa areas.

Qualifications

• Degree in Hospitality / Wellness or similar field.
• 5 years experience in similar role.’
• Certificate in an alternative wellness practice i.e. homeopathy, naturopathy, TCM etc.
• A creative and inventive manager who operates in a space where there is no box.
• Experience with integrated wellness approaches / working models.
• Sports and body/mind practice techniques.