Employment Opportunities at Safaricom Kenya

Job Description

Reporting to the Senior Officer – Digital IT, the role holder will be responsible for providing transport services and related duties in the assigned region. 

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Attend to the departmental duties i.e. doing office errands. 
• Pick and drop off the IT Director and relevant staff to and from the field  
• Transferring staff from one point to another on official duties.
• Airport Pick-ups and transfers for staff, VIP's etc.
• Delivery of high quality customer service in all interactions with customer /staff.
• Run all urgent Digital IT Operations errands, also dropping/picking urgent letters/parcels
• Ensure compliance of all road & safety traffic rules including monitoring of relevant motor vehicles and renewal dates.
• Ensuring that the company vehicles are in perfect condition, doing the normal routine vehicle check up every morning. Checking if they are due for service.
• Responsible for dropping /picking the assigned vehicles to & from the garage.
• Timeliness in picking up or dropping off the Director to & or from meetings
• Timeliness and adherence to set schedule.
• Ensure scheduled pick up and or drop offs of staff/VIP’s is done as per approved schedule.
• Transferring of staff from one point to another on official duties within agreed timeliness.
• Efficiency, confidentiality & timeliness in handling of all errands assigned as per given instructions within agreed timeframes.
• 100% compliance to road safety and traffic rules.

Qualifications

• O' Level education.
• Valid driving license.
• Basic mechanics course –Government trade test III.
• At least 5 years working experience as a Senior driver 

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Job Description

Reporting to the Manager – Operations Support Systems (OSS), the position holder will be responsible for the end-to-end support for all OSS monitoring, network, probing and Customer Experience systems. The responsibility shall but will not be limited to digitization of OSS processes, support for network Management systems, Umbrella Systems, Network Probing and Customer management systems, Service management, Security and access management. The role will involve Troubleshooting of escalated issues from 1st level to resolution, maintaining systems uptime and service availability for all the supported systems within the OSS Eco system.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Providing end to end proactive monitoring of operations support systems and maintenance, including managing level two and level three incident and problem management.
• Ensure all faults reported are resolved within agreed timelines and the tickets are well documented and updated. · Implement proactive measures to ensure system uptime of implemented systems.
• Has in-depth understanding and can work with popular database systems like MySQL, PostreSQL, MSSQL,Oracle, NoSQL DBs
• Good working experience in a heterogeneous environment supporting different OS including Windows servers, RHEL, VMware, FusionSphere
• Ensure vulnerabilities identified within OSS systems are fixed within SLA.
• Maintain Security Baseline standards across OSS systems including User management policy controls
• Implementation and Monitoring of capacity on systems, probes, SoC and CEM systems in accordance with Safaricom Standards.
• Monitor systems capacity utilizations, Backup/Restore and BCPs
• Conduct regular vendor support review meetings.
• Auditing of OSS systems - Both Internal and External audit.
• Retire legacy systems and drive adoption of new systems.
• Ensure system and service availability for all OSS systems · Experience with Open APIs integrations with service management systems.
• Developing and executing automation scripts and maintenance jobs · Maintaining an Asset register for both IT and Telco
• Developing and maintaining cloud solutions in accordance with best practices.
• Develop and implement data pipelines that extracts, transforms and loads data into an information product that helps to inform the organization in reaching strategic goals
• Automate 3P (Platforms, Processes, People) workflows journeys for OSS FCAPS to enhance real-time service monitoring , issue resolution and user experience
• Follow up with the vendor or 3rd parties to ensure all escalated tickets are resolved timely.

Qualifications

• Degree in Computer Science/Telecom engineering /electrical& electronics engineering/IT
• Minimum of 5 years working experience in a busy heterogeneous IT environment, of which 3 year should be in a GSM environment, working knowledge of LAN/WAN principles, working knowledge of Linux, databases, IoT, NFV and SDN, Big data, Microservices, Restful Open APIs, Android, IoS, HTML, CSS, JavaScript, SQL, NoSQL, XML, JSON, YAML, Perl/Python, bash Scripting and Java
• Machine learning and AI skills for predictive/proactive/cognitive maintenance · Knowledge of working with new Dev tools i.e python, Java, VB.NET or C#.
• Knowledge of visualization tools PowerBI, Tableu, Qlik Sense, etc
• Microservices architecture · Working knowledge of Big data systems, SQL and NoSQL database management systems with strength in MySQL, Oracle, Sybase, PostgreSQL, MongoDB.

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Job Description

Reporting to the Senior Manager – Project Management, the position holder will work with the Digital IT lead in the assigned unit to provide program leadership in the Pursuit and Delivery of Complex Information, Communications and Technology solutions for Safaricom programs & projects. This role will be responsible for partnership with assigned delivery unit to ensure realization of business outcomes through kick off, execution, control and closure of programs and projects

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Lead the planning and delivery of infrastructure-focused projects by developing and managing integrated project plans that incorporate data center, cloud, virtualization, and platform components, while aligning technical deliverables, dependencies, risks, and acceptance criteria to defined business outcomes and service readiness.  
• Coordinate infrastructure project execution, ensuring that engineering, architecture, and vendor teams are aligned, accountable, and delivering to agreed milestones.
• Demonstrate working knowledge of core infrastructure domains—including cloud environments, compute and virtualization platforms, containers, storage and backup systems, networking, and database platforms (both open-source and proprietary, e.g., PostgreSQL, MySQL, Oracle, GaussDB)—sufficient to understand end-to-end delivery implications, challenge timelines, and identify cross-domain risks (e.g., capacity constraints, performance bottlenecks, data integrity, recovery readiness, and migration complexity), while ensuring alignment across infrastructure layers.
• Drive execution discipline using standard project management tools and frameworks (EPM, MS Project, SharePoint, SOWs, governance structures, communication and risk plans).
• Manage cross-functional dependencies across infrastructure, application, vendor, and business teams, ensuring no disconnect between platform readiness and service/product launch timelines.
• Enforce stage gates and readiness criteria across the project lifecycle, including infrastructure readiness (environment setup, security, capacity) and business readiness (UAT, operational handover, stakeholder sign-off).
• Proactively manage risks and issues, including those arising from technical complexity, vendor delivery, integration points, and changing business requirements, with clear escalation and mitigation strategies.
• Track and manage project financials, including CAPEX utilization for infrastructure initiatives and alignment of spend to delivery milestones and approved business cases.
• Produce clear, insight-driven reporting and governance updates, reflecting true project health, key risks, decisions required, and alignment to business outcomes beyond just activity tracking.
• Ensure structured project closure and transition, including operational handover, documentation, benefits tracking, and lessons learned applicable to both infrastructure and business project contexts.
• Foster collaboration across diverse stakeholder groups, balancing priorities between technical teams and business units to maintain delivery momentum and alignment.
• Continuously build capability to deliver across domains, applying lessons learned from infrastructure projects to improve effectiveness in future business/service delivery environments.
• Provide leadership and oversight for project teams and direct reports, ensuring clarity of roles, strong execution discipline, and the ability to operate effectively across both deep technical discussions and executive-level engagements. 

Qualifications

• Degree in ICT/Business Related field
• Project management expertise: Certified in PMP or PRINCE 2 and Agile certification
• At least 4 years’ experience in managing IT projects  
• Demonstrate strong knowledge and background of Waterfall and Agile concepts in project delivery
• Ability to motivate teams to achieve business outcome 

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Job Description

Reporting to the Senior Manager – Project Management, the position holder will provide expertise to tribes/CoEs, squads and chapters in the adoption of agile ways of working and ensuring standardization and consistency of agile practices, cadence and routines across teams.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Coach Tribe leads, Tribe Tech Leads, Team leads, Chapter Leads, Product Owners and empower squad/team members to deliver aspirational OKRs for business performance.  Coach teams to identify value opportunities and run experiments to test them to drive innovation culture.
• Facilitator: Facilitate squads’ agile way of working through Safaricom Agile Blueprint best practice. Adhere to Tribe/CoE and squad ceremonies e.g. 6 weeks look ahead, 2 weeks sprint, POCLAC, PO sync, Monthly Tribe reviews, Big room Planning, Quarterly Business Review.
• Trainer: Provide training to the squad on the agile process through continuous training and improvement on PI yield, quality, processes etc. Deliver training programs for all employees in the organization as needed as part of agile capability training (e.g., bootcamps, Ask Me Anything-AMA sessions, Agile Go and See and chapter specific training to grow agile culture.
• Mentor: Focusing on squads and tribes continuous improvement by creating a psychological safe environment for healthy conflict and meaningful collaboration.
• Train TL, TTL, PO, CL and tribe/CoE members on agile principles and how to apply them in backlog creation, MVP design and user story mapping to focus on business outcomes to satisfy the customer.
• Agile maturity: Tribe/CoE pulse surveys in 2 months to measure the adoption of Agile principles and practices to identify gaps and opportunities to improve overall Agile maturity.  People and mindset performance evaluations in the contribution model via 360-degree feedback for the Tribe’s/ COE squads/teams
• Develop professional skills as “craftsmanship” through Agile Coach craft learning journey: Outcomes, Coaching & Agile skills.  Coordination of chapter boosts and inter-chapter boosts for best practices sharing.
• Provide ongoing agile capability building to tribes and squads through day-to-day coaching and bootcamps.

Qualifications

• Demonstrate strong knowledge and background of agile concepts
• Possess certifications in agile practices e.g. Professional Scrum Master, Professional Scrum Product Owner
• Bachelor’s degree in STEM from an accredited college or university is preferred
• Experience in the IT industry and a good understanding of the full software life cycle.
• Good experience with at least one tracking tool like Jira, Confluence, Teams
• Experience in writing and working with product requirements, features, and user stories preferred