Jobs at Fairmont Hotels & Resorts

Job Description

Sales Manager-Leisure

• As a Sales Manager,  you'll be responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Director of  Sales, responsibilities and essential job functions include but are not limited to the following: 

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows in the Leisure segment
• Support goals, objectives, and philosophies of Fairmont Hotels and Resorts and Accor Hotels
• Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
• Conducts site inspections with prospective and existing clients.
• Develops and implements new sales strategies, tactics and action plans for account base.
• Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
• Maintain active membership in industry related organizations and associations pertaining to the specific market.
• Assist other sales and catering managers and refer group and catering leads and other sources of business for hotel through active solicitation of account base
• Attend Sales Meetings, office events, and hotel-sponsored functions.
• Prepare for and attends daily sales meetings, weekly sales & marketing meeting and other meetings as necessary.
• Responsible to submit weekly sales report to the Director of Sales.
• Maintain and update current account information in Opera and hard files.
• Involvement in industry Functions and/or trade shows, FAM visits and Industry Events.
• Support and perform to Fairmont Hotels and Resorts, Company Sales and Marketing Standards.
• Assist with any other duties as requested by supervisors and management.

Qualifications

Your experience and skills include:

• Bachelor Degree in Business, Marketing, Communications or equivalent
• Pervious Sales & Marketing previous leadership experience essentially required
• Proven ability to build and maintain good relationships with all guests and Clients.
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Excellent communication and negotiation skills.
• Strong interpersonal and problem solving abilities.

go to method of application »

Sales Support & Administration

• Assist in executing sales strategies and maintaining structured client and partner databases.
• Schedule meetings, coordinate the Director's travel schedule
• Draft and prepare sales-related documents, including presentations, proposals, and reports.
• Able to work with travel agents to provide detailed and focused quotes for arriving guests
• Assists in the processing of yearly wholesale contracts to all partners & send out wholesale rates adjustment
• Maintains ongoing Travel Agent database and sends email updates after sales calls
  Assists in the development of relationships with accounts that are not part of a preferred consortium but have sales potential or a special niche

Client & Partner Relations

• Serve as a liaison between the Directors and clients or partners, handling inquiries and reservations.
• Enhance communication between hotel teams and travel partners.
• Address customer issues with tact and diplomacy and handle guest complaints, escalating as necessary.

Event Management & Representation

• Organize FAM trips and support the representation of the brand at trade shows and events if applicable.
• Manage event setups and material availability.
• Coordinate site visits, conference calls, and industry meetings and events.

Market Reporting & Data Management

• Generate and distribute various sales reports (daily, weekly, monthly, quarterly, and annually).
• Monitor luxury, leisure, and business travel market trends and analyze sales data for adjustments.
• Provide back-up assistance to Lead Coordinator, assist with Meeting Broker, Cvent, signature, virtuoso and other lead sources

Additional Responsibilities

• Communicate with other departments to fulfill guest and partner needs (i.e.: amenities, welcome letters)
• Coordinate rate loading processes with reservation at
• Organize and participate in sales meetings, training sessions, and local business events.
• Maintain and update luxury consortia, leisure wholesale, and business travel partner information, ensuring communication with front desk, sales, revenue management, and general manager.
• Able to multi - task and prioritize varied responsibilities coming from different channels
• Strong attention to detail needed
• Assists with development of packages and promotions targeted to travel agents and wholesalers
• Keeps up to date on local and national travel trends and is able to adapt to marketplace changes

Cross-Training & Professional Development

• Engage in cross-training in departments like Reservations, Front Desk, etc.
• Improve job knowledge through training sessions and learning tools and updating SOPs.

This role combines sales acumen, administrative skills, customer service orientation, and collaborative work with various teams and departments, crucial in driving sales strategies and maintaining client relationships in the luxury, leisure, and business travel segment

Qualifications

• University/college degree in a hospitality/tourism discipline is a must.
• Previous sales or administrative experience in hotel background is a must.
• Requires good communication skills, both verbal and written.
• Ability to communicate customer needs.
• Ability to identify and assist in the development of accounts.
• Ability to act independently with minimal or no supervision.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Opera.