Openings at Medic Mobile

Key Responsibilities

Scheduling & Calendar Management (30%): 

• Provide proactive calendar management for the CEO and Chief of Staff. This includes scheduling meetings, maintaining calendar hygiene, preparing weekly schedules, forecasting conflicts and working quickly to resolve them. 
• Manage schedules for other CXOs as needed. 

Meeting Planning & Execution (25%):

• Drive meeting preparation & follow-up for leadership & org-wide meetings owned by the office of the CEO, including sharing of agendas, meeting notes, action items, recordings, slide decks, and other relevant materials
• Provide technology support during meetings owned by CXOs
• Collaborate & coordinate with all functional teams to plan, execute & create a positive virtual experience for recurring org-wide touchpoints (All Hands, Town Halls, & Brown Bags). 
• Partner with POPs to plan & support people engagement events as needed.

Project Management & Coordination for Org-wide initiatives (20%)

• Coordinate the org-wide annual goals (OGSM) reporting process each quarter across all teams to facilitate timely and high-quality strategy reviews. 
• Coordinate organizational planning, preparation, and administration for key milestones in our annual operating cadence 

Travel Coordination (10%): 

• Plan, coordinate, & arrange travel for the Strategy Team and Board of Directors. This includes travel & logistics support for in-person meetings and conferences (international & domestic) attended by CXOs & Directors.  
• Support CXOs & Directors in travel and meetup planning for functional teams, including logistics support as needed. 

Org-wide Communications Support (10%):

• Support the Chief of Staff & CEO to gather relevant data across the org, conduct analysis, & create presentations & reports for diverse audiences (the leadership team, Board of Directors, and the full team).
• Draft org-wide communications as needed for the Chief of Staff or CEO.

Skills Knowledge and Expertise

• Prior experience preferred in supporting C-level executives or senior management in a similar capacity
• Exceptional planning, organization, and time management skills
• Exceptional writing & verbal communication skills
• Strong presentation and meeting facilitation skills
• A natural relationship builder and people person who can create positive virtual and in-person experiences for those you interact withDetail-obsessed
• Ability to multitask, prioritize, and move several projects forward in parallel Fast learner 
• A collaborative team player who can work independently and collaboratively with teammates across the org 
• Comfort with tight deadlines in a fast-paced and dynamic environment
• Ability to consistently follow through on tasks and projects 
• Highly skilled at following up with others proactively and assertively, yet with utmost patience, kindness and empathy
• High-energy and efficient
• Possess a can-do attitude
• Flexible to changing needs/priorities
• Perform well under pressure
• Strong judgement, integrity and discretion when handling sensitive and confidential information
• Demonstrates initiative, creativity, solidarity, humanity and openness in line with our org values

Why Medic?

Purpose & Impact

• Ability to create and see real impact in your work
• Freedom to take initiative and innovate, bonus of an agile, small team
• Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector

The Team

• Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
• Exposure to a diverse team: over 15 different nationalities
• Opportunities for global travel: all team meet-up + functional team meet-up + field visits

Work/Life & Growth

• Generous leave time: vacation, maternity/paternity, bereavement, & sick days
• Professional development funds & opportunities + 5 days off for prof dev
• Home Office Set up Stipend.
• Flexible, remote schedules 

Deadline: 30th june 2022

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Key Responsibilities

Manage, Coach &  Develop  30% 

• Coach & develop People Ops admins giving them broader exposure to all aspects of people operations while deepening their skills in specific domains: org culture & engagement, recruitment etc.
• Oversee people ops admins’ work to ensure timely, high-quality execution across projects

Operations  60%

• Streamline, standardize and document talent operations across teammate lifecycle initiatives: from recruitment to onboarding  to contract management to offboarding etc.
• Work with our  teammates to identify the pain points in our people processes and generate teammate-centered improvements that remove bottlenecks 
• Leverage technology to improve service delivery: explore HRIS, docusign, pinpoint and other integrations

Total Rewards 

• Oversee the management and administration of company benefits 
• Partner with People Ops Manager and Finance to conduct benefits analysis and benchmarking to ensure equity and improve offerings

Culture & Engagement

• Coach and provide hands on assistance to People Ops admin to plan and implement annual engagement events aligned with org values and goals
• Review engagement data 

Recruitment

• Partner with our people ops recruiter to ensure a seamless new hire and onboarding experience; own parts of the recruitment process
• Identify regional technical recruiters and/or pipeline partners
• Help shape employer brand

Compliance 

• Stay abreast of employment laws in our US, Kenya and Nepal entities
• Liaise with labor attorneys to conduct periodic audits 
• Work with compliance officer to create, implement and update policies and/or procedures 
• Have oversight of teammate data – conducting periodic audits to ensure data accuracy

Performance Management 

• Help implement performance management initiatives – OKR setting, mid-year, end of year reviews; flag performance concerns
• Support people ops manager to facilitate proactive performance conversations 
• Support the development and implementation of the competency map 

Miscellaneous/We’re in  it as a Team 10%

Support our team on the – whatever needs to get done –  be it recruitment, onboarding, engagement etc. (We’re small and wear many hats!)  

Skills Knowledge and Expertise

1. Results oriented: You do what it takes to get the job done, well and on schedule.
   1. You foresee challenges, can independently propose solutions  and mobilize the resources and people to get unstuck
   2. You are detail oriented and concerned with quality 
   3. You self-manage
2. Develops others: You know how to coach, develop and manage others to achieve results and thrive individually 
3. Creative: You look at processes, identify problems and do not default to how something has been done, but rather think about what the situation necessitates and can develop new ways of doing things that best meets the needs of both teammates and Medic
4. Systems thinker: You think in terms of the whole operating structure and financial feasibility and can weigh return on investment and trade-offs 
5. Communication: clear communicator: Especially in a remote environment working across multiple time zones, you make communication a priority, responding to all internal messages in <24 hours, ensuring parties have clear understanding. 
6. Relationship Builder: You make building trust with our teammates at all levels of the organization a priority. Teammates feel comfortable and are able to confide in you. 
7. Tech literate: You are adept at using our tools and can leverage technology to improve how People Ops serves our teammates 
8. Mediator:  You are proactive about addressing conflicts and are gifted at facilitating tough conversations towards successful resolution.  

Culture fit:

1. Agile & Resilient: You are able to work in a fast-paced, ever changing environment, pivot quickly and adapt to change. 
2. Demonstrate humanity & solidarity: Medic has a unique culture of teammate’s genuinely showing up for one another in big and small ways. You genuinely care about others and work better as a team than as an individual unit. 
3. Intercultural competent: You appreciate difference, you express a desire to learn from other and can find solutions and spaces  that are sensitive to diverse needs
4. Growth Minded: You are humble, proactively give and receive feedback. You own your professional development.

Why Medic?

Purpose & Impact

• Ability to create and see real impact in your work
• Freedom to take initiative and innovate, bonus of an agile, small team
• Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector

The Team

• Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
• Exposure to a diverse team: over 15 different nationalities
• Opportunities for global travel: all team meet-up + functional team meet-up + field visits

Work/Life & Growth

• Generous leave time: vacation, maternity/paternity, bereavement, & sick days
• Professional development funds & opportunities + 5 days off for prof dev
• Home Office Set up Stipend.
• Flexible, remote schedules 

Application Deadline: May 27, 2022