Fresh Jobs at CDL Human Resource

JOB PURPOSE

• The job holder will be responsible for handling customer orders, processing and accurately charging orders to facilitate the issuance of products/goods to the customers/clients.

KEY RESPONSIBILITIES

• Generating and processing invoices
• Attending to customer requests
• Processing sales documents and generating customer invoices
• Verify and review sales orders and other relevant documents to ensure accurate billing
• Update customer files with issued invoices
• Developing positive relationships and handling customers’ needs
• Generating new sales through existing clients and developing new clients and new markets.
• Drive overall sales revenues and profitability by supporting existing clients and developing new clients and new markets.
• Stay up to date with industry regulations and best practices related to invoicing and billing
• Coordinate timely delivery of customer orders.
• Review and implement customer orders and follow up on customer satisfaction
• Build and maintain relationships with all potential and existing clients
• Any other duty as assigned from time to time.

QUALIFICATIONS

• Bachelor of Commerce or equivalent
• Recently graduated with no prior experience will be considered

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Job Summary

• The Field Sales Executive – New Business will be responsible for driving B2B sales in the bespoke office furniture industry by identifying and acquiring new clients, presenting tailored solutions, and closing high-value deals. The role requires proactive account opening, strong relationship management, and the ability to deliver exceptional customer experiences. Ideal candidates will demonstrate ambition, resilience, and a proven record of exceeding sales targets in corporate B2B environments.

Key Responsibilities

• Identify and pursue new B2B sales opportunities through cold calling, networking, client visits, and corporate pitches.
• Conduct engaging product presentations and demonstrations tailored to client needs.
• Negotiate contracts and close deals, ensuring profitability and long-term client value.
• Build and maintain strong client relationships, offering post-sale support and ensuring client satisfaction.
• Accurately prepare sales reports, forecasts, and order documentation.
• Keep abreast of market trends, competitor offerings, and emerging opportunities.
• Continuously participate in sales training and professional development to sharpen skills.

Qualifications & Requirements

• Diploma/Degree in Sales & Marketing or a related field.
• 3–5 years of Field B2B sales experience.
• KCSE mean grade of B (plain) and above.
• Demonstrated track record of meeting and exceeding sales targets.
• Experience in account opening, corporate sales, and product presentations.
• Hunger to succeed, ability to “open closed doors,” and ambition to grow within the role.

Key Skills & Competencies

• Strong communication, presentation, and negotiation skills.
• Ability to open new accounts and penetrate difficult markets (“door opener”).
• Proven sales strategy, planning, and execution capabilities.
• Resilient, agile, ambitious, and self-driven with a hunter mindset (not just a gatherer).
• High emotional intelligence and relationship management ability.
• Proficiency in CRM systems and digital sales tools.
• Excellent problem-solving and time management skills.

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Role Purpose

• The CCTV Officer plays a key role in safeguarding the Company’s operations by actively monitoring and reviewing CCTV systems across all branches. The role focuses on early detection of risks such as theft, fraud, and operational gaps, while ensuring that all surveillance activities are handled responsibly and in line with the Data Protection Act, 2019.

Key Responsibilities

CCTV Monitoring & Daily Oversight

• You will be responsible for keeping a close eye on live CCTV feeds across all branches daily, as well as reviewing recorded footage—both routinely and on a spot-check basis. A key part of the role is ensuring that all cameras and systems (DVR/NVR) are functioning properly and that any issues are reported and followed up promptly.

Incident Detection & Investigation

• You will proactively identify and investigate incidents such as stock losses, cash handling discrepancies, staff misconduct, and customer-related issues. This includes retrieving and safeguarding video evidence, maintaining clear incident logs, and supporting structured investigations.

Reporting & Escalation

• Regular reporting is a core part of this role. You will prepare daily, weekly, and monthly reports, highlighting key observations and risks. Where issues arise, you will escalate them promptly to the relevant stakeholders, including Branch Managers, Finance, HR, IT Manager, C.E.O and support follow-through on investigations and disciplinary processes.

Compliance & Data Protection

• You will ensure that all CCTV operations are carried out in line with company policies and the Data Protection Act, 2019. This includes controlling access to footage, safeguarding sensitive data, and ensuring proper storage and disposal practices are followed.

System Support & Improvement

• Working closely with IT and external vendors, you will help maintain system uptime and reliability. You will also play a role in identifying gaps in coverage or system performance and recommending practical improvements.

Audit & Operational Support

• You will support internal audits, stock counts, and compliance checks by providing relevant footage and insights. Periodically, you will also review branch operations to ensure adherence to company procedures.

Qualifications & Experience

We are looking for someone who has:

• A Diploma or Degree in IT, Criminology, Security Studies, or a related field
• At least 2–3 years of experience in CCTV monitoring, surveillance, or security operations (retail experience is a plus)
• Practical experience working with CCTV systems such as DVR/NVR
• A good understanding of surveillance practices and incident reporting
• Familiarity with the Data Protection Act, 2019

Key Skills & Attributes

The ideal candidate will demonstrate:

• Strong attention to detail and observation skills
• High levels of integrity and confidentiality
• Analytical thinking and problem-solving ability
• Clear and structured reporting skills
• Good judgment when escalating issues
• Ability to handle sensitive information professionally