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  • Posted: Mar 19, 2024
    Deadline: Mar 28, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
    Read more about this company


    Trade Development Representative

    Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative.

    Reports to: Area Sales Manager

    Location:  Bungoma South, Maseno & South Lake

    Job purpose

    To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.


    Key Responsibilities

    • SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
    • Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
    • Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
    • AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
    • Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
    • Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

    Qualifications- Academic and Professional

    Diploma or Bachelor’s Degree in Business, Marketing or related field


    At least 1 year experience in sales and distribution role in an FMCG or Telcos


    • Customer focus
    • Influencing and negotiation skills
    • Networking and building partnerships
    • Analytical thinking

    go to method of application »

    Call Centre Team Lead

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clients’ satisfaction and increased stake-holders value.


    • Coordinate operations control center
    • Maximize the productivity of resources (people, technology etc.)
    • Coach and handhold agents to maintain high operations standards
    • Monitor and improve order delivery time whilst minimizing order cancellations.
    • Evaluate performance with key metrics (etc.)
    • Ensure quality assurance checks are completed and maintained
    • Optimize delivery times and maximize Gsat
    • Ensure team members are living the organizational brand by operating in an environment that is customer service driven and team work oriented.
    • Prepare and ensure that reports are submitted in a timely manner.
    • Analyze daily and weekly operation metrics with a macro view of the long-term success of cities.
    • Mentor staff and provide them with support required in their roles.
    • Give structured and actionable daily feedback to the /Supervisor


    • Undergraduate degree in Business/Social Science related field
    • Minimum 3 years of experience in a busy call center.
    • Being able to work under pressure.
    • Very good command of English, both written and spoken.
    • Proficient in MS Office, G-docs and call centre equipment/software programs.
    • Outstanding communication and interpersonal skills.
    • Excellent organizational and leadership skills with a problem-solving ability
    • Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
    • Positive and patient
    • Ability to multitask is highly recommended
    • Ability to learn quickly and adopt to a fast-paced environment

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

    Build your CV for free. Download in different templates.

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