Fresh Jobs at Solvo Global

About the Role

• Solvo Global is seeking a highly experienced Principal Infrastructure Engineer to lead the design, implementation, optimization, and support of enterprise infrastructure services. This role is responsible for ensuring the availability, performance, security, and scalability of hosting environments across cloud, Linux, and Windows platforms.
• The ideal candidate will bring strong technical leadership, deep infrastructure expertise, and a passion for automation and continuous improvement. This position plays a key role in driving infrastructure modernization initiatives while mentoring team members and supporting business objectives through reliable SaaS service delivery.

Job Summary

• The Principal Infrastructure Engineer is responsible for ensuring the availability and optimal performance of a wide variety of hosting services and the infrastructure on which they operate.
• This position supports cloud-based environments running both Linux and Windows operating systems and works closely with leadership teams to design, implement, document, and support scalable hosted services aligned with organizational goals.

The role is heavily focused on:

• Infrastructure architecture and optimization
• Automation and configuration management
• Cloud and SaaS platform operations
• Compliance and operational governance
• Reliability and performance improvement
• Technical leadership and mentorship
• The successful candidate will thrive in a fast-paced environment with rapidly evolving technologies and will help drive the ongoing transformation of infrastructure services.

Key Responsibilities

Infrastructure Operations & Support

• Support Engineering teams in development and testing activities.
• Maintain high availability and optimal performance of hosting services.
• Perform server installation, deployment, upgrades, and maintenance.
• Manage application and system deployments across infrastructure environments.
• Configure and provision customer accounts and services.
• Perform patch management and infrastructure lifecycle maintenance.
• Conduct log analysis and system health monitoring.

Troubleshooting & Incident Resolution

• Identify, diagnose, and resolve complex infrastructure and application stack issues.
• Troubleshoot network connectivity challenges and traffic utilization concerns.
• Resolve authentication and access-related issues.
• Perform SSL troubleshooting and certificate management.
• Support application debugging efforts across infrastructure environments.
• Collaborate with internal and external teams to restore services quickly and effectively.

Automation & Configuration Management

• Continue evolving automation and configuration management practices.
• Design and implement automated operational workflows.
• Improve system reliability through scripting and automation initiatives.
• Drive efficiency improvements across infrastructure operations.

Disaster Recovery & Business Continuity

• Participate in the development and maintenance of disaster recovery plans.
• Test and validate recovery procedures.
• Support business continuity initiatives.
• Ensure critical services remain resilient during outages and disruptions.

Infrastructure Planning & Architecture

• Collaborate with hosting providers and managed service partners.
• Develop innovative infrastructure solutions.
• Participate in capacity planning initiatives.
• Create technical specifications for infrastructure expansion.
• Evaluate and recommend server and networking equipment.
• Support infrastructure modernization and cloud adoption efforts.

Leadership & Project Management

• Lead major infrastructure initiatives and projects.
• Ensure project timelines and deliverables remain on track.
• Provide mentoring and technical guidance to junior engineers.
• Act as a technical escalation point for complex infrastructure challenges.
• Collaborate with leadership teams on strategic infrastructure decisions.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
• 7 to 10 years of professional experience in Infrastructure Engineering, Systems Administration, Cloud Infrastructure, or related areas.
• Advanced experience supporting Linux and Windows server environments.
• Strong understanding of networking technologies and enterprise infrastructure.
• Experience working with databases in production environments.
• Excellent troubleshooting and root-cause analysis capabilities.
• Strong communication and customer service skills.
• Ability to work in dynamic, fast-paced environments.
• Flexibility to participate in after-hours maintenance, upgrades, and support activities when required.

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Are you passionate about research, executive engagement, and generating strategic insights? We are seeking a Trilingual Research Specialist fluent in English, German, and French to support international research projects focused on the technology and healthcare services sectors.

This role combines market research, executive interviewing, strategic outreach, relationship management, and research documentation. Approximately 50% of the role will be dedicated to outreach activities, identifying and engaging healthcare professionals to participate in research initiatives.

Key Responsibilities

• Conduct interviews with executives, directors, and healthcare industry experts.
• Gather, document, and analyze information collected throughout research projects.
• Build and strengthen relationships with hospitals, clinics, healthcare providers, and insurance organizations.
• Conduct outreach activities through phone calls, emails, and follow-ups.
• Identify and engage key decision-makers within the healthcare sector.
• Maintain accurate and up-to-date records in CRM and research platforms.
• Collaborate closely with Research and Outreach teams to meet project objectives and deadlines.

Required Qualifications

• Professional fluency in English, German, and French (spoken and written).
• 2 to 4 years of experience in areas such as:
• Market Research
• Customer Success or Customer Service Call Centers
• Account Management
• Stakeholder Engagement
• Outreach or Business Development
• Experience conducting interviews, discovery calls, consultations, or professional conversations with clients and industry leaders.
• Excellent written communication, documentation, and information management skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to confidently interact with senior executives and high-level stakeholders.

Preferred Qualifications

• Experience in healthcare, health technology, or market research environments.
• Knowledge of and experience with Salesforce or other CRM platforms.
• Experience working with hospitals, clinics, healthcare providers, or insurance companies.

Ideal Candidate Profile

• We are looking for a curious, analytical, and highly organized professional with outstanding communication skills and a natural ability to build professional relationships. The ideal candidate enjoys conducting interviews, uncovering strategic insights, and collaborating with healthcare industry leaders in a global environment.

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What You’ll Do:

• Handle approximately 40 calls per day, maintaining excellent service and sales quality.
• Present and promote our Membership Program using persuasive and professional English.
• Identify customer needs and turn conversations into sales opportunities.
• Handle objections confidently, providing at least three strong rebuttals per call when needed.
• Close sales effectively and maximize revenue opportunities.
• Identify upselling and cross-selling opportunities for products, services, and memberships.
• Build trust and develop long-term relationships with customers.
• Remain available and responsive during your assigned shift.

What We’re Looking For:

• English proficiency: B2+/C1 level.
• At least 1 year of BPO sales experience preferred
• Excellent communication, negotiation, and persuasion skills.
• Strong ability to overcome objections and close sales.
• Experience with upselling and cross-selling.
• Resilience, adaptability, and a results-driven mindset.
• Confidence pitching products, services, and memberships.