Fresh Roles at Sarova Hotels

Key Responsibilities

• Welcome arriving and departing guests in a courteous and professional manner.
• Coordinate and oversee guest airport transfers, ensuring timely pickups and drop-offs.
• Monitor flight schedules and communicate delays, cancellations or schedule changes to the hotel and transport team.
• Escort VIPs, groups and individual guests while providing personalized assistance.
• Liaise with airport authorities, airline staff, transport providers and hotel departments to ensure seamless guest movement.
• Assist guests with luggage and provide information about hotel facilities, services and local attractions.
• Resolve guest concerns promptly and professionally, escalating issues where necessary.
• Maintain accurate records of airport transfers, guest arrivals, departures and daily activities.
• Ensure all transportation arrangements meet the hotel’s service standards.
• Uphold the hotel’s brand values and consistently deliver memorable guest experiences.

Qualifications and Experience

• Diploma or bachelor’s degree in hospitality management, Tourism Management, Customer Service or a related field.
• At least 2 years’ experience in a hotel, airport, airline, travel, or tourism environment.
• Excellent verbal and written communication skills in English; knowledge of foreign languages is an added advantage.
• Strong interpersonal and customer service skills.
• Good knowledge of airport operations and Kisumu airport procedures is an added advantage.
• Proficiency in Microsoft Office applications.
• Ability to work shifts, weekends and public holidays exercising flexibility.
• Valid Certificate of Good Conduct.

Key Competencies

• High integrity, reliability and attention to detail.
• Exceptional customer service orientation.
• Strong planning and organizational skills.
• Ability to remain calm under pressure.
• Team player with a positive attitude.

go to method of application »

Qualifications

• Certificate or Diploma in Laundry Operations, Hospitality Management, Housekeeping, or a related field.
• Training in laundry operations, fabric care or textile management is an added advantage.

Work Experience

• 2–5 years’ experience in laundry operations, housekeeping, hospitality, or a similar environment.
• Previous experience as a Laundry Attendant, Senior Laundry Attendant or Laundry Supervisor.
• Proven experience in supervising and coordinating laundry staff.

Technical & Operational Skills

• Strong knowledge of laundry operations, washing, drying, ironing, pressing and folding techniques.
• Good understanding of fabric care, stain removal and proper chemical usage.
• Knowledge of linen and uniform control, stock management and inventory procedures.
• Ability to operate and monitor commercial laundry equipment safely and efficiently.
• Knowledge of laundry chemicals, dosage and safe handling procedures.
• Ability to identify and report damaged, stained or worn-out linen and uniforms.
• Strong understanding of hygiene, health and safety standards.
• Ability to maintain accurate laundry records, usage reports and inventory controls.

Leadership & Personal Competencies

• Ability to supervise, train, motivate and evaluate laundry staff.
• Excellent organizational and time-management skills.
• Strong attention to detail and quality.
• Ability to work under pressure and meet operational deadlines.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• A high level of integrity, responsibility and accountability.
• Commitment to cleanliness, efficiency and service excellence.

go to method of application »

Qualifications

• Certificate or Diploma in Hospitality Management, Food & Beverage Service, or a related field.
• Training in Bartending, Mixology or Beverage Management will be an added advantage.
• Certification in Food Safety and Hygiene is preferred.

Experience.

• 2–5 years’ experience in bar operations, hospitality, or food & beverage service.
• Previous experience as a Bartender, Senior Bartender or Bar Attendant.
• Proven experience in staff supervision and customer service.

Skills & Competencies

• Strong knowledge of bar operations, beverages and mixology.
• Excellent understanding of stock control, inventory management and beverage costing.
• Proficiency in POS systems and cash-handling procedures.
• Knowledge of health, safety and liquor licensing requirements.
• Ability to supervise, train, motivate and develop bar staff.
• Strong organizational and time-management skills.
• Ability to maintain high service standards and monitor staff performance.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints and challenging situations professionally.
• A strong passion for guest satisfaction and service excellence.