Career Openings at Fairmont Hotels & Resorts

As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Global Accor benefits 
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world

 What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Attend to reservations in conjunction with our reservations team 

 Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

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What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Working as part of the kitchen team this position involves food preparation and presentation with flair for breakfast, lunch and dinner for A la Carte, room service, functions and buffet service
• Maintains a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards
• Demonstrate commitment to customer service for internal and external customers
• Prepare and present menu items showing variety and flair
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained
• Prepare and ensure availability of mis en place as required
• Keep all working areas clean and tidy.  Ensure all equipment is maintained, serviced and cleaned.  Report any problems to the Executive Sous Chef
• Be familiar with other areas in the Kitchen so when called upon, assistance can be provided.
• Attend and actively participate in all WH&S training required of you by the Hotel.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Supervisor and record on appropriate maintenance report form.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.

Your experience and skills include:

• Possibility of making a study agreement of at least 6 months
• Proficient in the English language
• Creative person with great attention to detail
• Proactive and reactive, with a positive attitude, and a good disposition to work as a team

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You are a multi-tasker and are able to work independently and safely within all areas in the hotel including front office operations, Food & beverage & Housekeeping Operations.

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

The Operations Intern will rotate and be trained in all areas of the hotel including Front Office, Food & Beverage & Housekeeping Operations.

Your experience and skills include:

• Bachelor graduate or final year student in Hospitality or Tourism Management from a recognized institution
• Excellent communication skills (verbal and written)
• Flexible and detail-oriented
• A hospitable and service-minded attitude
• A motivated and a proactive work attitude
• Flexible and team player mentality
• Excellent guest service skills
• Possibility of making a study agreement of at least 6 months

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You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team on your various projects

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Check the system daily and complete all administrative procedures concerning allocated received requests and orders.
• Check queries and request clarifications or any concerns regarding received purchase request data, descriptions, units, quantities and specifications.
• Request and negotiate best price quotations, ensuring best quality for all received orders and forward same for approval, while ensuring the best delivery schedule.
• Handle timely the daily market list, allocating orders, checking new items included for price and availability, ensuring approvals for onward vendor order confirmation.
• Check and ensure that all approved and authorized purchase orders are timely forwarded (faxed or delivered) to the concerned vendors.
• Verify and follow up on all pending orders (approved and under approval) through system reports and / or by reporting any concern.
• Investigate and clarify price, quantity and quality discrepancies with the approved order being reported upon delivery by the vendors.
• Review and update all personally entered (locked) price quotations, quote validity and supplier's data in the system.
• Assist with any other procurement projects and duties as requested

Your experience and skills include:

• Ability to develop and build relationships, utilize skills appropriately.
• Ability to process information and merchandise through computer system.
• Ability to maintain a fair, consistent set of standards as they apply to work force.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to other colleagues.
• Strong interpersonal, communication, organization and follow-through skills.
• Possibility of making a study agreement of at least 3 months

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You are a multi-tasker and are able to work independently and safely, to perform highly diversified duties to install, troubleshoot, repair and maintain the hotel’s facilities and equipment to ensure a safe and functional environment for our guests.

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

The Engineering Intern will be trained to perform routine maintenance and essential repair functions in the areas of mechanical and electrical duties, carpentry and painting, plumbing as well as kitchen and laundry equipment.

Your experience and skills include:

• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Mechanical aptitude
• Excellent guest service skills
• Able to work safely with minimum supervision and be able to prioritize tasks
• Team-oriented with strong communication and interpersonal skills
• Must have an eye for detail
• Experienced "jack of all trades" in areas such as painting, plumbing, tiling and carpentry would be an added advantage
• Possibility of making a study agreement of at least 6 months

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You will oversee the Housekeeping & Laundry department, helping the team create memorable experiences for our internal and external guests while always ensuring the highest standards of excellence.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• In charge of Housekeeping & Laundry Department, including management of rooms, public areas, linen, staff uniform, room amenities and relevant supplies.
• Managing, planning and executing tasks related to departmental costs, inventories, training, budgeting, operational schedules, departmental manning, guest experience, departmental reports, team issues, departmental policies and other related issues.
• Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
• Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members and implement and manage a process to measure the same.

Your experience and skills include:

• Candidate must possess at least Advanced Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• At least 3 years of working experience in a similar position.
• An eye for detail
• Candidate must possess good interpersonal and communication skills
• Team spirit, high productivity and able to work under pressure.
• Energetic, result-oriented and prepared to face challenges.