Job Opportunities at Smollan

As a Trade Development Representative you will be responsible for:

• Relationship Management – merchant onboarding, retailer recruitment and retention
• Proactively drive Care to achieve NPS-1 in the market
• Ensuring market penetration on all our offerings
• Accelerate sale of Fiber and fixed wireless access solutions
• MPESA float availability
• Airtime distribution
• Top of mind consumer awareness
• Outlet visibility through several below the line initiatives
• Aftersales engagement and solutions to customer issues within SLA
• Win competition
• Drive digital agenda and penetration to the market
• Drive sales performance for hardware and Software products.
• Increase usage and awareness for our products/promotion
• Lead to trials & uptake of the product/promotion
• Increase awareness, trial and usage of Safaricom offerings
• Grow acceptance of Safaricom products and services
• Grow brand affinity and consideration through direct customer engagement
• Drive consumer education on product/services and promotional campaigns
• Develop and execute highly creative Trade Development strategies

REQUIREMENTS

What are we looking for?

To qualify for this role, you should have:

• Degree in any field 
• Proficiency in written & spoken English and Swahili
• Valid Certificate of Good Conduct
•  One (1) Year experience in sales & distribution role preferably FMCG, Telecom & allied industry                                                                 

Knowledge, Skills & Abilities:           

• Selling Skills
• Excellent communication skills
• Ability to speak local language in area of operation
• Customer Service Excellence
• Planning, Organization & prioritization skills
• Innovation & Negotiation skills
• Performance and results driven

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As a Merchandiser, you will be responsible for:

• Observe call cycle by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.
• Document data or Input data on Hand Held Terminals (HHT) with integrity and observing data hygiene.
• Maintains customer relationships by visiting store, (modern trade outlets) & General Trade outlets and answering their questions; responding to special requests; describing product features.
• Ensuring that the set sales targets are achieved.
• Daily collection sales orders from the outlets.
• Maintains store shelves by observing displays of company products; removing damaged or outdated products; tidying store shelves; providing optimum display of products.
• Observe and Maintain perfect store through maintaining  inventory by restocking shelves with product from inventory; observing inventory levels; prompting supervisors to reorder when levels appear low; arranging for return for damaged products.
• Observe layout and themes according to the plan.
• Maintain Minimum number of stores required.
• Customer/Client satisfaction
• Maintaining shelf health and administration

REQUIREMENTS

What are we looking for? 
To qualify for this role, you should have: 

• 0 - 1 year experience merchandising in retail outlets
• O level Certificate/ KCSE Certificate 
• Strong communication skills (verbal & written)
• Time management skills
• Customer service skills
  Attention to detail and organisational skills 
• Interpersonal skills