Jobs at Citi

What you’ll be doing:

Your role will be to manage a portfolio of leading global/regional companies, the best in their industries worldwide, to deliver an effective TTS relationship that increases TTS revenue, increases client contacts and new buying centers and grows wallet share year on year. You will coordinate the client team to identify new business origination, manage a diverse and growing pipeline of opportunities and win mandates. These clients are setting new standards in how they are driving growth in their industries, transforming distribution and sales channels, embracing digitization, and diversifying their supply chains. They expect an innovative, world class partner and you will champion the TTS client sales team to meet their expectations.

You will have defined TTS Sales responsibilities, either Global / Regional, for a portfolio of corporate clients to apply combined in-depth TTS technical product sales skills with client diagnostic and origination skills to originate and design complex single, multi-country/regional or global TTS solutions.  

To be successful, you will coordinate with your team, collaborate with partners across TTS, Corporate Bank and across the Citi network to achieve Trusted Advisor status with your clients. By achieving this status, you will have demonstrated the optimal frequency of high-quality client calling, bringing relevant ideas and opportunities to your clients to enable them to meet their strategic objectives and demonstrating your knowledge of the industry and TTS products and services.

You will be working in close partnership with your client teams across the world, as well as with functional partners in Onboarding and Service, to deliver world class client experience. Additionally, you will engage with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance to ensure appropriate governance and control infrastructure. Although it is a client facing role, it is a comprehensive professional role that incorporates business management, risk and controls and requires a well-rounded attention to a balanced business scorecard.

To deliver the above you will become fully conversant with the relevant product characteristics across the suite of global cash management, trade and cards solutions:

• Liquidity Management;
• Digital Channels and Data;
• Payments and Receivables;
• Trade Services and Finance; and
• Commercial Cards.

What we are looking for:

• A financial sales background (10+ years), preferably within Transactional Banking, be customer focused and able to operate at all levels within the client’s organization
• Proven track record of successful sales or advisory with senior corporate Treasury professionals and / or other Finance, Procurement areas.
• Understanding of Working Capital Management and credit skills (useful)     
• Demonstrate where you have had a significant impact in terms of new business origination, or competitive retention by influencing client decisions through your advocacy
• Demonstrate that you can build a culture of responsible finance, client partnership with good governance and supervision, expense discipline and ethics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations.
• Experience of assuming an informal/formal leadership role with internal and external teams.

Skills that will help you in the role:

• Forward looking strategic thinker with good judgment and a practical understanding of client / sales dynamics
• Creative, innovative, high energy with strong initiative
• Strong execution skills: thorough follow-through & attention to detail
• Strong problem-solving skills
• Excellent interpersonal skills
• Committed, trusted team player
• Ability to multitask and prioritise conflicting deliverables both for clients and internally
• Experience in managing client relationships, ability to influence others
• Know where to apply sound ethical judgment regarding personal behaviour, conduct and
• business practices, and escalating, managing and reporting control issues with transparency.
• You should have good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
• Language skills a plus

What’s in it for you?

• We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all
• We promote TTS Sales Training Programmes which support Deal Shadowing, Product knowledge expansion and Coaching/Mentoring with Seniors with a new and exciting curriculum launching shortly
• We ensure regularity of 1:1 dialogue to monitor and support both management of the client portfolio and to identify personal and professional growth opportunities via an Individual Development Plan.
• You will have the privilege of meeting the decision makers at world class corporate clients of Citi globally and partnering with them to achieve their goals.
• You will benefit from a culture of innovation and investment from arguably the world’s best transaction services bank to support your sales efforts
• We are a Top 100 UK Firms for Diversity per the Stonewall Index
• 51% of our employees are women, 24% of our Director’s and Managing Directors are women

go to method of application »

The Country Cluster HR Officer manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Defines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.

Responsibilities:

• Provides for a broad range of HR consulting services across multiple countries to client groups within the organization, including advice on staffing (senior and new talent acquisition), managing talent (assessment, development and redeployment), compensation processes, organization effectiveness (change management, leader effectiveness, performance management, coaching, organization design), employee engagement (communications, employee relations, facilitation of rewards and recognition, employee involvement) and change management to support constant transformation
• Applies expert knowledge of HR principles to lead resolution of key issues with impact on business segment and/or functional area.
• Consults leadership in leveraging resources to ensure efficient delivery and implementation of all HR strategies and plans.
• Partners with regional HR and business/functional leaders to assess and define the appropriate strategy, organization structure, and role design for business groups.
• Creates, implements, and measures the effectiveness of initiatives that promote organizational / leadership capability.
• Holds strategic responsibilities and effective leadership skills to enable/ensure appropriate staffing and organizational structures are in place.
• Partners with the revenue areas to improve efficiency, effectiveness, productivity and/or control.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience

Education:

• Bachelors/University degree, Master’s degree preferred and managerial experience