Current Openings at Stratostaff

Key Responsibilities:

• Market research: Conduct market research to identify new B2B & B2C sales channels and stay informed about industry trends, customer needs and competitive activities.
• Technical sales: Demonstrate the technical capabilities and benefits of the HVAC systems and products to potential customers.
• Product presentations: Make presentations to customers, demonstrating the features and benefits of the HVAC systems and products.
• Technical training: Provide technical training to customers and other stakeholders as required.
• Quotation preparation: Prepare detailed quotations for customers based on their specifications and requirements.
• Customer support: Provide technical support and guidance to existing customers, ensuring that their needs are met and that they are satisfied with the products and services provided. Keep the customers updated on new product launches.
• Problem solving: Identify and resolve technical issues that may arise with customers.
• Team Collaboration: Collaborate with the engineering team to ensure that the HVAC systems and products meet customer specifications and requirements.
• Inventory Management: Monitor and control the stock availability. 

KEY COMPETENCIES AND ATTRIBUTES:

• Commercial Acumen
• Technical Knowledge
• Customer Focus & Relationship Management
• Analytical & Problem Solving
• Adaptability

MINIMUM REQUIREMENTS:

• Bachelors Degree or Diploma in Mechanical or Electrical Engineering
• A minimum of 3 years of experience in technical sales, preferably in the HVAC industry especially VRF sales
• Good understanding of air conditioning products and system, knowledge about the air conditioning market and brands
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to travel to customer sites as required.

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Profile Introduction            

Our client a multinational company seeks to bring on board a Front Office Admin, who will be responsible for providing efficient front office services for the Administration services.

Key Areas of Responsibility

• Handling incoming and outgoing telephone calls and deliveries.
• Assists staff in using telephones by setting up passwords and voice mail.
• Updating and sharing the telephone list with all current staff.
• Delivery, receipt and distribution of mail from courier services.
• Receiving visitors at front desk and directs the visitors as appropriate.
• Assists in typing correspondence for various staff including visa letters and other  letters as may be requested.
• Assist in the recruitment process such as preparing interview schedules, sending  emails and calling the candidates.
• Assist in preparation of documentation for various meetings as requested.
• Support in institutional events and HR & Administration driven initiatives: - such as staff parties, staff engagement activities etc.
• Support the procurement department in VAT application and other administrative  duties when need arises.
• Assist in applying for NITA training applications and making follow up for  reimbursements.
• Translations – English/French for French speaking callers and visitors.
• Undertake any other duties as may be directed by the HR unit and other departments within the organization.

Minimum Qualifications:

• Bachelor’s Degree in Business Administration or equivalent.
• Diploma of proficiency in French is an added advantage.
• At least two years relevant experience.
• Experience in use of ERP is an added advantage.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Excellent customer service skills and telephone etiquette.
• Familiarity in modern office communications systems.
• Good team player.
• Well organized.
• Proficiency in standard office computer applications and databases such as: MS Office Word, Excel, PowerPoint and Internet.
• Ability to work in French as well as English.

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Key duties & responsibilities                                                                             

• Ensure there are sufficient office supplies to enable a conducive and effective workspace for the foundation staff.
• Maintain the general office filing system.
• Manage the logistics calendar (drivers/third party driving service).
• Liaise with Program EA to facilitate internal communication within the Country Office.
• Participate as a member in the Joint Health, Safety and Wellness Committee and ensure the Country Office meets government regulations on matters health, safety, and environmental standards.
• Support the Facilities Manager in the delivery of all facilities management services in line with agreed service level agreements with suppliers ensuring we have consistent service.
• With the support of the Facilities Manager, support in conducting workplace inspections and audits and ensure all findings are documented, owned and completed as required.
• Proactively report or log any observations, service issues or failures into the facilities helpdesk system as and when required so as to provide proactive service to staff.
• Ensure effective financial management through adhering to company purchasing procedures.
• Working with the Facilities Manager to ensure that the space planning data base is updated and maintained on a regular basis.
• Participate in Control reviews and ensure that all non-conformances and opportunities for improvement are brought to the attention of the Facilities Manager.
• Prepare purchase orders, review and process invoices as per the laid down guidelines.
• Support onsite supervision and coordinating work of contractors and suppliers.
• Provide assistance in the onboarding process by ensuring new hire workstations, business cards and other facilities requirements are set up.
• Conduct supplier performance review as per the schedule.
• Handle emergency calls related to the office and coordinate resolution accordingly.
• Provide assistance with special projects when required.
• Provide assistance to other administrative staff when required.

Academic and Professional Qualifications                                                 

• Bachelor’s degree or Higher Diploma in Business related field or any related field
• Facilities Management experience is an added advantage

Experience                                                                                          

• Minimum 2-3 years of experience in an Office Administrative role in a fast-paced environment. Local experience preferred.

Competencies                                                                                                  

• Excellent communication skills in English; written and spoken
• Able to work independently with little direction or supervision and possess ability to coordinate and manage multiple projects.
• Proficient in MS Office applications (PowerPoint, Word, Excel, Office 365 and SharePoint).
• Strong communication skills in English; written and spoken, and ability to communicate in local language specific to your country
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent communication skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.

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Key areas of Responsibility

• Sell and deliver a minimum number of vehicles per month as per assigned targets.
• Write complete sales orders and processes paperwork in accordance with dealership policies.
• Utilize dealership sales control and follow-up systems.
• Attend product and sales training courses as requested by Sales Manager.
• Keep up to date on new products and services within the industry.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintain a prospect development system.
• Conduct business in an ethical and professional manner.
• Satisfy the transportation needs of vehicle purchasers.
• Approach, greet, and help or give direction to any customer who enters the dealership showroom or sales lot.
• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explain fully product performance, application, and benefits to prospects.
• Describe all optional equipment available for customer purchase.
• Offer test drives to all prospects. Follow dealership procedure to obtain proper identification from customer prior to test drive.
• Exhibit high level of commitment to customer satisfaction.
• Know and understand local laws which govern retail automobile sales.
• Establish personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Keep abreast of new products, features, accessories, etc., and their benefits to customers.
• Know and understand equity and values and can explain depreciation to the customer.
• Ensure that the Sales Manager has an opportunity to meet each customer.
• Turn 100 percent of closed deals to finance and Commercial manager, along with properly completed paperwork (insurance information, trade title etc.).
• Prepare sold vehicles for customer delivery prior to customer arrival.
• Deliver vehicles to customers, ensuring that the customer understands the vehicles operating features, warranty and paperwork.
• Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership service department.
• Schedule first service appointment.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attend sales meetings and submit timely reports when required.
• Maintain professional appearance.
• Conduct other tasks as assigned by immediate supervisor.

MINIMUM REQUIREMENTS:

• Bachelors  degree in Business Management/Sales and marketing or a related field from a recognized university.
• Three - Five (3-5) years related experience as Sales consultant in automotive industry.
• Strong business acumen.
• Environmental adoptability
• Excellent negotiation and interpersonal skills.
• High agility, personal standards, and goal oriented.
• Good analytical, presentation and effective communications skills
• Good planning and organization skills.
• Detail-oriented.
• Excellent report writing skills.
• Excellent problem-solving skills

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Key areas of Responsibility

• Hire, train, motivate, counsel, and monitor the performance of all Sales Consultants/ Executives.
• Direct sales staffing training in ways that will enhance the development and control of sales programs.
• Establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
• Order/acquire new- and used-vehicle inventory.
• Administer and monitor factory-sponsored programs.
• Display, merchandises and promote new vehicle sales and lease agreements.
• Review market analyses and sales reports to determine customer needs, and volume potential, and develop sales campaigns to accommodate the goals of the dealership.
• Serve as liaison between sales department and other departments.
• Analyze and control expenditures to conform to budgetary requirements.
• Schedule and plan New Owner Clinics as a follow-up to the delivery process.
• Ensure the Sales consultants achieve their set targets as aligned to the company budget.
• Maintain a professional appearance.
• Attend managers’ meetings as requested.
• Prepare and present timely reports.
• Perform other duties as assigned by the immediate supervisor/Management.

Supervisory Responsibilities

• Monitor the Sales consultants’ performance on a regular basis to ensure target achievement.
• Assign duties to team in line with their job roles.
• Demonstrate leadership skills of managing a team efficiently by contributing to team development.
• Conduct regular training to ensure consistency in brand standards delivery.

MINIMUM REQUIREMENTS:

• bachelor’s degree in business related course.
• Five to Seven (5-7) years related experience in automotive industry.
• Excellent leadership and management skills
• Environmental adoptability
• Good analytical, presentation and effective communications skills
• Excellent planning and organization skills.
• Excellent negotiation, decision-making, and interpersonal skills.
• High agility, personal standards, and goal oriented.
• Strong business acumen
• Detail-oriented.
• Excellent report writing skills.
• Excellent problem-solving skills.