Vacancies at Computech Limited

Computech Limited is on the lookout for an innovative IT Team Leader to steer our tech ship to new horizons. If you've got the leadership prowess to inspire a squad of innovative techies, we want YOU!

Requirements for the role

• Degree in computer science or IT-related field
• ITIL Foundation Certification
• A+ & N+ certification
• Team leaders with not less than 3 years of working experience as a team leader in an ITIL driven environment
• Customer Service skills
• Great communication skills

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Duties and Responsibilities for the Role

• Log all relevant incident or service request calls allocating categorization and prioritization codes
• Fast response or turn around to request while recording or tracking incidents and complaints
• Enhance access to IT services to IT services by providing first flier investigation and diagnosis
• Resolve as many incidents or service requests as possible and escalate incidents or service requests that they cannot resolve within agreed time scales based on the service level agreement
• Monitor the progress of escalated tickets to the third flier teams based on their operational level agreements
• Coordinate with third-party solution providers
• Keep users informed of status progress assessment and changes in their tickets
• Manage the request or ticket life cycle
• Close all resolved incident requests and other calls
• Conduct customer or user satisfaction callbacks or surveys as agreed

Requirements

• Degree in computer science or IT-related field, ITIL Foundation certification
• Certified A+
• At least 2 years of working experience
• Certification in Lenovo/HP Hardware & Apple will be an added advantage
• Great communication skills