Job Openings at Accor

Job Description

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
• Supervise and coach team members’ performance toward achieving exceptional guest service.
• Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
• Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
• Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
• Demonstrate Accor core values in all interactions.
• Ensure employees receive the required training and support to effectively perform their roles.
• Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.
• Assist in the preparation of preventive housekeeping maintenance reports and analyses.
• Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
• Participate in hotel committees.
• Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications

• Hospitality degree 
• At least 2 years housekeeping experience in a luxury hotel environment required
• At least 1 year supervisory experience is preferred; basic training skills are required
• Excellent communication and organizational skills
• Ability to work well under pressure
• Experience with Property Manager and Microsoft office suite of programmes is an asset
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times

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Job Description

We are seeking a skilled and compassionate Spa Therapist (Ayurvedic Specialist)  to join our team in Nairobi, Kenya. As a Spa Therapist, you will play a crucial role in providing exceptional wellness experiences to our valued guests, helping them relax, rejuvenate, and achieve their health and beauty goals.

• Perform a wide range of spa treatments, including massages, facials, body wraps, and other therapeutic services
• Conduct thorough consultations with clients to assess their needs and customize treatment plans
• Provide expert advice on skincare, relaxation techniques, and overall wellness
• Maintain a clean, hygienic, and safe spa environment
• Manage appointment schedules and use spa booking systems efficiently
• Collaborate with team members to ensure seamless guest experiences
• Stay updated on the latest trends and techniques in the spa industry
• Promote and recommend spa products and services to clients
• Ensure compliance with all spa policies, procedures, and safety regulations
• Participate in ongoing training and professional development opportunities

Qualifications

• Proven experience as a Spa Therapist in a luxury spa, hotel, or resort setting
• Certification in spa therapy, massage therapy, or a related field
• Expertise in a variety of massage techniques, facial treatments, and body therapies
• Strong knowledge of skincare products, their applications, and benefits
• Excellent interpersonal and communication skills with a friendly, empathetic demeanor
• High level of professionalism and meticulous attention to detail
• Ability to create a warm, welcoming, and relaxing environment for guests
• Proficiency in spa booking systems (experience with Book4Time is a plus)
• Understanding of and adherence to hygiene and safety protocols in a spa environment
• Physical stamina to perform treatments throughout the day
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to ongoing learning and staying current with industry trends
• Strong time management and organizational skills
• Ability to work effectively both independently and as part of a team