Job Openings at Angama

Guest Experience Responsibilities

• Welcome each guest upon arrival, introducing them to the on-property experiences with warmth and charm.
• Take a genuine interest in each guest’s preferences and needs, tailoring their stay to provide a truly personalised experience.
• Collaborate with the Guest Experience team and other departments to ensure seamless and memorable experiences, from food and beverage preferences to special events.
• Act as a primary point of contact for guests, offering assistance, solving issues, and anticipating needs throughout their stay.
• Handle special requests with attentiveness and care, including scheduling guest experiences and acknowledging anniversaries, birthdays, and other celebrations.
• Share knowledge about the Maasai Mara, Kenyan culture, and Angama’s conservation efforts, sparking a deeper appreciation for the surroundings.

Leadership and Operational Responsibilities:

•  Lead by example, inspiring your team to embrace the true spirit of Angama – where looking after guests is a joy, not a job. Your enthusiasm will be contagious, motivating others to give their best.
• Support and coach the food and beverage team, helping them grow while maintaining the high service standards that Angama is known for.
• Collaborate with other Camp Hosts and departments to ensure smooth operations and create extraordinary, memorable moments for our guests.
• Stay hands-on and present, guiding the team through daily operations while ensuring our guests’ comfort and satisfaction remain our top priority.

Key Qualities of the Successful Candidate:

• Proven experience in a similar guest-facing role, ideally in a luxury safari lodge or similar environment.
• A solid understanding of hospitality, with the ability to anticipate and fulfil guest needs.
• Basic computer literacy to manage guest preferences and schedules.
• An enthusiasm for extraordinary and authentic hospitality.

Key Qualifications:

• Proven 5 years of experience in a high-end hospitality setting, ideally within a luxury safari lodge or hotel.
• Degree or relevant qualification in Hospitality or Tourism Management.
• Good computer literacy – familiarity with Excel and guest management systems is preferred.
• Knowledge of local cultures and wildlife in the Maasai Mara area is an advantage.

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We are seeking for a warm and professional Butler who shares our love for exceptional service. This role is all about creating memorable experiences, so we need someone who is not only meticulous and skilled but also embodies the gracious spirit of Kenyan hospitality.

You’ll be working closely with our dedicated team to ensure that every guest feels truly special during their stay with us.

Key Responsibilities:

• Provide personalized and attentive service that reflects our core values of Respect, Courage, Honesty, Ubuntu, and Joy.
• Anticipate guests’ needs and respond with grace, ensuring a comfortable and delightful stay.
• Maintain high standards of cleanliness and presentation in all guest areas, making sure everything feels just right.
• Collaborate with fellow team members across departments to create a seamless and joyful experience for everyone.
• Share your knowledge about the lodge, local wildlife, and cultural experiences, enhancing our guests’ appreciation of the beauty around them.
• Design thoughtful moments that make our guests feel cherished and cared for, leaving a lasting impression.
• Engage with guests daily, ensuring their comfort and happiness, and addressing any requests with a smile.
• Embrace our philosophy of operational excellence through consistent training and a keen eye for detail.
• Foster a friendly, team-oriented atmosphere where collaboration and cooperation shine.

Key Qualities of the Successful Candidate:

• Previous experience in a butler or similar hospitality role is preferred.
• Strong communication skills, with the ability to engage guests in a friendly and genuine manner.
• A proactive approach to service, with the ability to anticipate and respond to guests’ needs.
• A commitment to teamwork, collaboration, and a shared philosophy of personalised care.
• A passion for hospitality and creating unforgettable experiences for our guests.

Key Qualifications:

• Proven experience as a Butler or in a similar hospitality role, ideally in a luxury or high-touch environment.
• Strong organisational skills and the ability to manage your time effectively.
• A demonstrated track record of delivering excellent service and guest care.
• A keen eye for detail and a passion for maintaining high service standards.

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Key Responsibilities

• Embrace and uphold Angama food philosophy and style with total commitment
• Cultivate a kitchen environment that exudes calmness, flexibility and fun and where feeding our guests is a joy, not merely a job
• Maintain the highest standards of kitchen hygiene and equipment maintenance
• Perform general cleaning tasks as directed, including sweeping, mopping, dishwashing, and rubbish disposal, ensuring adherence to waste management protocols
• Operate dishwashing machinery proficiently, maintaining a hygienic working environment in alignment with hygiene regulations and company standards
• Aid Cooks and Butlers as required, fostering a collaborative work environment
• Collect and dispose of trash from all areas of operation following established procedures

Key qualities of the successful candidate

• Ability to work effectively in a team environment, fostering a positive and collaborative atmosphere
• Flexibility to assist in various kitchen tasks as needed
• Excellent communication skills
• Strong commitment to maintaining high standards of cleanliness and hygiene

Key qualifications

• Have prior experience working in a professional kitchen environment, preferably in a similar role within the hospitality industry
• Possess formal culinary training or equivalent experience in food preparation and kitchen operations

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We are looking for someone who thrives on being organised, helpful, and kind. This is a support role, but an important one, helping the HR and Executive teams stay on top of the many small details that keep our workplace running smoothly. As the HR Assistant, your job is to ensure our staff feel supported. You’ll be trusted to keep things moving with order, care, and respect while handling  your work joyfully.

Key Responsibilities

• Maintain accurate and tidy staff records (excluding senior team files)
• File HR documents, track contract renewals, and probation timelines
• Keep leave records updated and share reports as needed
• Help with distributing and collecting performance review forms
• Track timelines (without access to confidential review content)
• Assist with training schedules and attendance tracking
• Collect feedback and maintain training records
• Schedule interviews and send clear, timely updates to candidates
• Prepare welcome packs, track paperwork, and help new joiners settle in on Day 
• Help with birthday lists, celebrations, and small moments of joy
• Support the team with logistics for staff events and trainings
• Liaise with Procurement for uniforms, badges, and supplies
• Follow up on timesheets and attendance rosters
• Coordinate meeting schedules and help with general admin tasks for the Executive Team
• Print and format documents when needed, always respecting privacy

Key Qualities of the Ideal Candidate

• You are discreet and completely trustworthy
• You are extremely organised, dependable, and detail-oriented
• You enjoy helping others and keeping things in order
• You communicate clearly and kindly
• You understand the importance of boundaries and privacy in HR work

Key Qualifications;

• Experience 1–2 years in HR, administration, or office support
• Comfortable using Microsoft Word, Excel, and Outlook
• Organised, dependable, and good at keeping track of small details
• Speaks and writes clear, simple English
• Understands the importance of privacy and keeping information safe
• Brings a positive attitude and enjoys helping others do their best work