Job Openings at DIB Bank Kenya Limited (DIBBKE)

Job Purpose

• Support Relationship and Branch Managers in tailoring Trade Finance solutions to increase income and grow the Trade Finance portfolio for individual and SME clients. Process export documents (Documentary Collections and Letters of Credit) for onward dispatch to various destinations. Promote a superior customer service culture and standards while adhering to the Bank’s policies and guidelines.

Key Responsibilities

• Support Relationship Managers and Branch Managers to customize Trade products and to grow income and Trade Finance portfolio for both individuals and SME entities. Maintenance of the existing client base and proactive support in acquisition of new business from the market. Liaise with Trade Operations to process Export documents presented for shipment to the various destinations (Documentary Collections and Letter of Credit). Ensure adherence to statutory and bank legal requirements in relation to operations in Trade Finance Back and Front Office. Carry out market intelligence on trade products and pricing models on a regular basis to ensure that the Bank remains competitive. Identify business opportunities and threats then utilize them to position the Structured Trade & Commodity Financing (STCF) Business for the overall competitive advantage of the Bank, within stipulated service level agreements. Understand clients’ businesses and anticipate their requirements through consultative cross selling. To match client’s needs with product capabilities through presentation of tailored proposals to maximize revenue and profitability. Be a crucial part of the solution implementation and follow up team to ensure client inconvenience is minimized. Provide advisory and guidance services to the Relationship and Branch Managers and branch network in relation to Trade Finance related products and transactions. Ensure agreed SLAs within the department are adhered to by all parties. To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products. Providing exceptional service to existing and potential clients in the Bank’s chosen Markets.

Job Specification

• Education    Bachelor’s degree as a minimum and a Master’s degree will be an advantage.
• Training / Skills    Banking Knowledge Computer Skills Functional Policies and Procedures Knowledge & Skills Relevant Product Knowledge Foundations & principles of Islamic finance
• Work Experience    Minimum 3-4 years’ experience in Trade Finance function Experience in Sales Function preferably in a reputable Bank & Financial institution.
• Competencies    Selling Skills Customer Focus Communication Skills

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Job Purpose

The job holder will develop the sales plans in line with overall Commercial and Corporate Business Plans and the business plans of different customers managed by the Commercial and Corporate Banking segment. Additionally, he/she will ensure that product revenue and profitability targets are achieved / exceeded.

Key Responsibilities

• Ensuring that product revenue and profitability targets are achieved / exceeded by understanding the customer’s business and anticipating the requirements through a consultative selling process.
• Matching the customer’s needs with product capabilities through presentation of tailored demonstrations and proposals.
• Negotiating/renegotiating terms and conditions with customers to maximize revenue and profitability.
• To identify opportunities for cross-selling and referrals to other Banking lines through developing a good understanding of client needs
• Providing structured solutions to meet the specific cash management requirements of our customers and prospects.
• Undertaking a disciplined product-oriented sales management process while monitoring, tracking, and reporting on sales activity on a periodic basis and ensuring action is taken to meet sales targets.
• Assisting product management and development in strategic product rollouts.
• Support customers’ seeds, trends, and product/market intelligence for new product developments/enhancements, strengthening competitive position.
• Facilitate customer service issues and ensure a high level of post sales service is always made available to the clients.
• Any other duties may be assigned by the team leader from time to time.

Job Specification

• Bachelor’s degree in Business Management or related field from a recognized university.
• Minimum of Seven (7) Years Banking experience with at least 3 years in business development for Corporate/commercial segments.
• Excellent financial acumen & analytical thinking skills
• Excellent sales and marketing skills
• Strong interpersonal skills
• In depth knowledge of commercial banking products
• Excellent sales and marketing skills
• Sharia Foundations & principles of Islamic finance will be an added advantage

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Job Purpose

The job holder will develop the sales plans in line with overall Corporate and Commercial Business Plans and manage different customers within the Corporate and Commercial Business segment. Additionally, he/she will ensure that product revenue and profitability targets are achieved / exceeded.

Key Responsibilities

• Ensuring that product revenue and profitability targets are achieved / exceeded by understanding the customer’s business and anticipating the requirements through a consultative selling process.
• Matching the customer’s needs with product capabilities through presentation of tailored demonstrations and proposals.
• Negotiating/renegotiating terms and conditions with customers to maximize revenue and profitability.
• To identify opportunities for cross-selling and referrals to other Banking lines through developing a good understanding of client needs
• Providing structured solutions to meet the specific cash management requirements of our customers and prospects.
• Undertaking a disciplined product-oriented sales management process while monitoring, tracking, and reporting on sales activity on a periodic basis and ensuring action is taken to meet sales targets.
• Assisting product management and development in strategic product rollouts.
• Support customers’ seeds, trends, and product/market intelligence for new product developments/enhancements, strengthening competitive position.
• Facilitate customer service issues and ensure a high level of post sales service is always made available to the clients.
• Any other duties may be assigned by the team leader from time to time.

Job Specification

• Bachelor’s degree in Business Management or related field from a recognized university.
• Minimum of Five (5) Years Banking experience with at least 3 years in business development for Corporate/commercial segment.
• Excellent financial acumen & analytical thinking skills
• Excellent sales and marketing skills
• Strong interpersonal skills
• In depth knowledge of commercial banking products
• Excellent sales and marketing skills
• Sharia Foundations & principles of Islamic finance will be an added advantage.

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Job Purpose

• The Graphic Designer exists to give visual form to the DIB Kenya brand ensuring that everything the bank produces, publishes, or presents is designed to the highest standard of quality, brand consistency, and visual impact. In a sector where trust, credibility, and professionalism are built as much through perception as through performance, the visual quality of every communication matters. This role sits at the intersection of brand governance and creative production. The Graphic Designer is not simply an executor of requests; they are a creative partner to the Marketing, Brand & Communications team, elevating every campaign, every corporate document, and every event with design that reflects DIB Kenya’s ambition to be the leading Islamic bank in Kenya. The role is responsible for all visual output from social media graphics and campaign assets to Board presentations, event branding, and branch materials and is the in-house design capability that enables the bank to produce world-class communications rapidly, consistently, and at significantly lower cost than full agency dependency.

Key Responsibilities

• Creative Design & Campaign Assets Design all marketing campaign assets including social media graphics, digital banners, email templates, out-of-home advertising materials such as billboards and digital screens, print advertisements, and above-the-line materials. Develop campaign visual concepts in collaboration with the Brand Marketing Manager and Digital & Content Officer, from initial mood board through to final production-ready files. Produce high-quality visual content for all Islamic calendar campaigns, Ramadan, Eid Al-Fitr, Eid Al-Adha, Muharram, and Mawlid reflecting both the cultural significance of the occasion and the distinctive DIB Kenya brand aesthetic. Prepare already artwork files for print vendors and digital platforms, ensuring correct specifications, bleed, resolution, and color profiles for each medium.
• Brand Identity & Governance Maintain and enforce DIB Kenya’s Brand Identity System, ensuring all visual output produced in-house and by external parties adheres to brand guidelines covering typography, colour palette, logo usage, imagery standards, and overall visual tone. Develop and maintain the brand asset library, keeping all templates, logo files, fonts, approved imagery, and brand elements organized, up to date, and accessible to the team. Review and quality-control all externally produced design work from agency creative submissions to third-party co-branded materials ensuring they meet DIB Kenya’s brand standards before approval. Support the development of new brand assets, product visual identities, and sub-brand design elements as the bank’s portfolio and business lines grow.
• Digital Design Design all social media visual content including post graphics, Stories, Reels overlays, profile assets, and highlight cover across all active platforms, consistent with the brand and content calendar. Design email marketing templates ensuring they are responsive, brand-consistent, and visually effective across desktop and mobile platforms. Design all website visual elements including banners, hero images, product page graphics, and landing page visuals, in close coordination with the Digital & Content Officer. Support the production of motion graphics and animated social content using Adobe After Effects, Canva, or equivalent tools as required by the content strategy. Corporate & Internal Design Design all corporate materials including executive presentations, annual reports, Board papers, stakeholder communications, and official bank publications. Produce all HR and internal communications design including staff posters, internal newsletters, culture campaign materials, and employer brand visuals. Design all customer-facing collateral including product brochures, promotional flyers, rate cards, customer welcome kits, and branch materials. Produce all internal signage, office environment branding, and workspace visual elements to maintain a consistent, professional, and brand-aligned physical presence Event Design Design all event branding and collateral including stage backdrops, pull-up banners, event programmes, speaker name badges, branded merchandise, and promotional giveaways. Manage event artwork production and liaise directly with print vendors to ensure all event materials are produced to specification and delivered within required timelines. Design pop-up booth materials, exhibition stands, and activation materials for community events, branch openings, sponsorship activations, and trade shows. Photography & Visual Asset Management Manage DIB Kenya’s photography and image library, curating a bank of high-quality, culturally appropriate, and Shariah-consistent visual assets for use across all communications. Brief and coordinate external photographers and videographers for campaign shoots, product photography, and event coverage. Ensure all visual assets used across channels, including photography, illustrations, icons, and stock imagery, are brand-consistent, culturally appropriate, and properly licensed.
• Dimensions / Context (scope of the job – responsibility for managing) The role holder is expected to produce multiple design assets per month across all formats and channels, maintain a turnaround time consistent with business needs, and manage multiple concurrent briefs without compromising on brand quality or production accuracy. The role requires strong self-management, the ability to prioritise effectively under pressure, and a disciplined approach to the briefing and approval process. The role has no direct reports and no budget management authority but carries responsibility for briefing and coordinating external print vendors, photography suppliers, and production houses within approved parameters. As the guardian of the bank’s visual identity, the Graphic Designer also plays an important governance function reviewing and quality-controlling all design work produced externally by agencies or third-party partners and maintaining the brand asset library that underpins the bank’s visual communications.

Key Relationship (Internal & External)

• Internal All departments and departments heads External Vendors/Suppliers Advertising Agencies Print Vendors & Production Houses — Artwork submission, proofing, and print production management. Photography & Videography Suppliers External Creative Agencies — Collaboration on major campaigns where agency supports in-house design; brand standards enforcement across all externally produced materials.

Job Specification

Education 

• Bachelor’s Degree in Graphic Design, Visual Communications, Fine Art, or a related creative discipline. Other relevant formal qualification/Certification from a recognized design institution is preferred.

Key Skills 

• Training & Skills Full proficiency across the Adobe Creative Suite including Illustrator, Photoshop, InDesign, Premiere Pro, and After Effects Microsoft Office design proficiency including PowerPoint and Word to an executive presentation standard Digital design specifications for social media platforms, web, and email. Motion graphics and basic animation for social media content are preferred.
• Professional Certifications Adobe Certified Professional is preferred but not mandatory. Short course qualifications in motion graphics, UX/UI design, or brand management are advantageous.

Work Experience 

• Minimum 3-5 years of commercial graphic design experience in a professional environment. Demonstrable portfolio covering a range of design formats including social media, print campaigns, corporate presentations, and event collateral is required. Experience producing print-ready artwork and managing artwork through print production, including direct liaison with print vendors. Experience designing for a banking, financial services, professional services, or other corporate brand is highly preferred. Experience working with brand guidelines and producing design within a structured brand identity system. Experience producing executive-level presentations and corporate publications such as annual reports or stakeholder reports. Portfolio demonstrating experience with Islamic or culturally sensitive design is a significant advantage.

Competencies  

•  Brand Identity & Visual Systems: Expert knowledge of brand architecture, with the discipline to apply it consistently on a scale. Typography & Layout Design: Mastery of typographic hierarchy, spatial design, and layout principles across print and digital. Adobe Creative Suite: Full, expert-level proficiency across all core applications. Print & Digital Production: Ability to independently manage artwork from concept through to final production-ready file for both print and digital media. Campaign & Corporate Design: Demonstrated ability to design compelling visual communications across both marketing campaigns and formal corporate publications.
• Complexity/ Judgement    While the Graphic Designer works under management direction, the role requires significant independent creative judgement and a consistent standard of self-quality-control. The complexity of the role stems from several factors: Brand consistency at volume: Producing multiple design assets per month while maintaining absolute brand consistency requires a deep internalization of the brand guidelines and a disciplined, systematic approach to design. Production accuracy: In a banking environment, design errors are not merely aesthetic inconveniences. A wrong interest rate, a misspelled product name, or incorrect regulatory disclaimer on a printed brochure can create compliance, legal, and reputational problems. The role holder must apply meticulous attention to detail to every piece of artwork before it goes to production. Cultural and religious design sensitivity: DIB Kenya’s brand has a strong Islamic heritage, and a significant proportion of its visual output relates to Islamic banking products, Shariah-compliant values, and Muslim cultural occasions. Managing multiple concurrent briefs: The role holder will regularly be managing multiple design briefs simultaneously, at varying stages of completion, for different internal clients. This requires excellent personal organization, clear communication about timelines and priorities, and the judgement to know when to escalate conflicting demands. Balancing creative ambition and practical constraints: The role holder must be capable of producing work that is genuinely beautiful and brand-elevating, while also working within production timelines, budget constraints, and format specifications that are non-negotiable.

Behavioral Expectations

•  Craft & Attention to Detail — Is pixel-perfect in every piece of work submitted. Never allows alignment errors, colour inconsistencies, or off-brand treatments to pass through uncorrected. Reliability —Delivers on deadlines without exception. Communicates proactively if a timeline is at risk rather than missing it silently. Creative Ambition — Is not content with the functional minimum. Consistently seeks to push the quality and visual impact of DIB Kenya’s communications higher. Collaborative Receptivity — Receives creative feedback professionally, views revisions as improvements rather than criticisms, and produces better work as a result. Brand Ownership — Treats the DIB Kenya brand as a personal responsibility. Finds off-brand materials genuinely troubling and takes initiative to correct them. Cultural Intelligence — Demonstrates genuine sensitivity to Islamic design traditions, Arabic visual culture, and the aesthetic expectations of a Shariah-compliant financial institution.