Job Openings at Equity Bank

Job Purpose  -   The Digital Learning Specialist is responsible for leading the technical construction, implementation, monitoring and evaluation of digital learning delivered through the Equity Academy platform.

Job Level       -           Manager

Reports to      -           GM – Learning & Talent Development

Key responsibilities  

• Management of the learning platform including curation of content, update of training materials, updating the e-library, refreshing look and feel of the system, enhancing user experience on the platform
• Lead the construction of new online courses, working with a cross-disciplinary team of internal and external stakeholders
• Manage the upkeep, review and refresh of existing online courses and related content
• Perform technical maintenance and troubleshooting of course content and the LMS
• Support the development and delivery of hybrid in-person and online training programmes
• Develop and implement innovative ways of evaluating knowledge transfer to learners
• Implement reporting mechanisms that evaluate the uptake, output, and outcomes of digital learning in Equity
• Collaborate on surveying the needs from learners and sharing this feedback to be actioned as appropriate
• Analyse course enrolments and completion rates and implement strategies to increase both and monitor for learners’ progress and utilization including campaigns, tessers, bit sized learning
• Act as Tier 1 support for learners needing support to access or complete courses
• Be responsible for the LMS platform and vendor relationship, maintaining awareness of the marketplace and new/emerging platforms.
• Contribute on emerging design, development and implementation strategies and tactics for digital learning.

Qualifications

Desired attributes, qualifications, skills & experience

• Bachelor’s degree in Education, communications, instructional design or information and communications technologies
• 3-5 years’ experience working with Learning Management System platforms as a developer or administrator (and ideally a combination of both), including end-user support
• Experience with variety of course development software such as HTML, image, audio, and video editing
• Knowledge of and experience with variety of e-learning content standards (e.g. SCORM)
• Experience working in the financial industry will be an added advantage

SKILLS & ABILITIES

• Tech-savvy: comfortable diagnosing and solving technical problems (e.g. using Chrome Developer Tools, editing HTML and JavaScript)
• Excellent interpersonal and communication skills (verbal and written); the ability to interact and collaborate effectively with people of diverse cultural and professional backgrounds.
• Strong organizational & planning skills with keen attention to detail: ability to handle multiple tasks and details efficiently while meeting deadlines.
• Ability to work independently, with minimal supervision, and exercise independent judgement regarding operational decisions, processes, or systems.

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Job Purpose  -   To ensure quality of training delivered we require to build in house capacity to design and       deliver effective training. This role will be instrumental for building internal trainer capacity, management of trainer pool and delivery of effective training programs

Job Level       -           Manager

Reports to      -           GM – Learning & Talent Development

Key responsibilities  

• Working with the Head of Learning, liaise with relevant internal stakeholders such as team leaders to determine training needs
• Designing effective training programs, training materials/manuals
• Ensuring training materials are regularly updated and are current and relevant
• Effective management of internal and external trainer, coaches and mentors pool
• Ensuring all trainers, coaches and mentors are adequately trained and certified as per required standard.
• Conducting and facilitating training for Internal trainers, coaches and mentors
• Conducting and facilitating training programs
• Design and implement training follow up mechanism
• Preparing training reports including learning impact assessment, success stories/case studies, training needs assessment tracking

Qualifications

Desired attributes, qualifications, skills & experience

• Bachelor’s degree in Human Resource, Education, Psychology, or related field.
• Master’s in education, psychology or instructional design is an added advantage
• 10 years experience delivering training across all levels using interactive training approach
• Training in instructional design and/or curriculum development. Experience designing training programs
• Recognised trainer certification
• Coaching certification is an added advantage
• Experience working in the financial service industry is an asset

SKILLS & ABILITIES

• Good understanding of various training methodologies and tools. Experience with digital learning such as conducting effective virtual training.
• Excellent interpersonal and communication skills (verbal and written); the ability to interact and collaborate effectively with diverse stakeholders.
• Strong organizational & planning skills with keen attention to detail: ability to handle multiple tasks and details efficiently while meeting deadlines.
• Good coaching and leadership skills
• Critical-thinker and problem-solver
• Ability to work independently, with minimal supervision, and exercise independent judgement regarding operational decisions and processes.