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  • Posted: Aug 20, 2021
    Deadline: Aug 27, 2021
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  • I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
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    Chief Cashier – Lavington Mall Branch

    PURPOSE:

    The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.

    PRIMARY RESPONSIBILITIES:

    • Authorizing teller vouchers of up to Ksh. 500,000. in the Core Banking System as they are being processed;
    • Reconciling cash at the end of the day through a physical cash count and monitoring the intra-day cash limits for the tellers;
    • Confirming instructions and cheque payments with clients and Branches;
    • Authorizing prepaid cards services such as refunds;
    • Custodian of Debit and Credit card PIN mailers and ensuring there destruction when not collected;
    • Monitoring ATMs and loading cash as and when needed;
    • Ensuring safe custody of cash and serialized stationery;
    • Liaising with Central Cash Management for cash requirement and repatriation;
    • Retrieving cash and cheque deposits from the ATM;
    • Working in liaison with the Branch Operations Manager for maintenance of all equipment in the Cash department;
    • EOM reconciliations and statistics/Branch metrics;
    • Responding to cash related queries;
    • Monitoring activities in the Banking hall through the CCTV;
    • Coaching, mentoring and training Tellers;
    • Engaging in performance and leave management of Tellers; and
    • Cross selling the Bank’s products and services.

    PERSON SPECIFICATIONS

    Academic Qualifications

    • Bachelor’s degree in a Business related field from a recognized institution

    Professional Qualifications

    • Part completion of CPA (K), ACCA or its equivalent.

    Experience

    • At least one to three years relevant experience.

    Generic Competencies

    • Technical skills;
    • Ability to communicate;
    • Report writing skills; and
    • Numeric skills.

    Skills and Attributes

    • Excellent communication and interpersonal skills;
    • Excellent planning and organization skills; and
    • Good people management skills.

    go to method of application »

    Branch Manager – Mombasa (Nyerere Ave.) Branch

    PURPOSE:

    The role is responsible for effectively growing the portfolio by working on strategies to acquire new customers, retain and expand through cross selling the relationship with existing customers. Performance indicators include growth in loan assets, total deposits, Total Net Revenue, CASA, Management of asset quality, New to Bank revenue, nil operational loses and enhanced customer satisfaction / experience.

    PRIMARY RESPONSIBILITIES:

    • Marketing for new business in both assets and liabilities for the branch;
    • Marketing for alternative products such as credit cards, prepaid cards, Internet banking, mobile banking etc. as well as Bancassurance products;
    • Arranging meetings with potential and existing clients for the review of requirements and exploring business opportunities;
    • Monitoring accounts and following up for repayments and remedial action where accounts may become delinquent;
    • Initiating the process of securities perfection, obtaining necessary documents, initial vetting of document, and process follow through to ensure securities are perfected in a timely manner;
    • Setting targets for the Branch teams and monitoring performance to ensure the Branch achieves its overall business targets;
    • Reviewing the credit applications and call reports prepared by the Relationship Officer and making appropriate recommendations to the approving authorities;
    • Reviewing the daily overrides report as well as over the counter payments and making appropriate decisions or recommendations.
    • Processing of ad-hoc/additional/new requests/complaints/excesses and obtaining approvals where/when required;
    • Providing feedback to customers in reply to their requests and requirements in a timely manner;
    • Following up with customers to ensure compliance with sanctioned terms and conditions with respect to account operations and provision of all requisite documents and covenants;
    • Complying with audit observations and initiating necessary action and follow up with clients;
    • Educating and creating awareness for the client on new products, Banking regulations, requirements and industry trends;
    • Providing feedback to Senior Management on customer requirements/ market trends/product development to suit the needs of the customers;
    • Ensuring quality service delivery within prescribed TATs to ensure customer satisfaction and business retention or growth;
    • Mentoring and managing the entire Branch team;
    • Approving large RTGS, TT, Fixed deposit initiations as required.
    • Oversight of Branch operations duties and actions that includes:
      •  Authorizing transactions;
      • Reviewing and signing Letters of Offer and Letters of guarantee as per policy;
      • Approving recurrent administrative expenditure, as per delegated authority
      • Representing the bank at local events and bank functions;
      • Maintaining the Branch and Branch assets; and
      • Taking charge of the security of the Branch and customers visiting the Branch.

    PERSON SPECIFICATIONS

    Academic Qualifications

    • Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
    • Bachelor’s degree in Commerce, Management or Accounting from a recognized institution

    Professional Qualifications

    • Chartered Institute of Marketing diploma (CIM); and
    • Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.

    Experience

    • At least 5 years relevant experience.

    Generic Competencies

    • Ability to write complex letters, comprehensive reports and to perform complex calculations.

    Skills and Attributes

    • Excellent communication and interpersonal skills;
    • Strong people management skills;
    • Excellent problem solving and decision making skills;
    • Good networking skills; and
    • Ability to drive performance and manage resources

    Method of Application

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

  • Send your application

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