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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
PURPOSE:
The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.
PRIMARY RESPONSIBILITIES:
PERSON SPECIFICATIONS
Academic Qualifications
Professional Qualifications
Experience
Generic Competencies
Skills and Attributes
PURPOSE:
The role is responsible for effectively growing the portfolio by working on strategies to acquire new customers, retain and expand through cross selling the relationship with existing customers. Performance indicators include growth in loan assets, total deposits, Total Net Revenue, CASA, Management of asset quality, New to Bank revenue, nil operational loses and enhanced customer satisfaction / experience.
PRIMARY RESPONSIBILITIES:
PERSON SPECIFICATIONS
Academic Qualifications
Professional Qualifications
Experience
Generic Competencies
Skills and Attributes
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