Job Openings at Jumia

About the role.

The Account Manager will report to the Head of Sales with primary responsibilities to source, research and convert prospective business clients requiring third party logistics solutions whilst delivering an exceptional join-up experience during the process. In addition, the candidate would be expected to lead the onboarding process for new clients and contribute to decisions on market segmentation focus, product and technical solutions roadmap leveraging insights from prospects and client feedback.

Key Responsibilities

• Contribute to Market research activities.
• Lead market segmentation exercise and proposal on focus segments. 
• Identify and Develop information sources for prospective clients.
• Manage the lead & opportunity generation, and conversion process for new clients from existing and new market segments.
• Develop procedures and scripts to support conversion of long tail clients sustainably based on best practices.
• Manage the activation and onboarding process for new clients.
• Benchmark activation and onboarding process with competitors and 
• Lead client acquisition refresher training programs in addition to other engagement activities to increase conversion rate for prospects & Jumia vendors.
• Collaborate with marketing and commercial teams to develop Jumia logistics ads and features delivering the target lead traffic.
• Manage existing sales channels for the business and lead the development of new channels to ensure client growth targets are met.
• Develop proposals to grow the business based on feedback from prospects and other client interactions.
• Report on progress against targets, gap closing interventions where needed and help request.
• Report on sales progress against targets and lead execution of the gap-closing intervention.
• Represent the sales team and present sales plans and situation in regular meetings.
• End to end participation in all team structure training and performance management.
• Development and building of team morale and coerciveness.
• Responsible for the cascading, monitoring and execution of team KPIs in line with business strategy.
• Leading, coaching, developing, and supervising the efforts of direct reports.
• Active involvement in the development of functional/industry practice

Job requirements

• Minimum 2 years sales experience within the transportation/logistics industry
• Strong knowledge base of the industry and marketplace
• Proven experience in prospecting and developing new business.
• Strong sales background and capability

What We Offer

• A unique opportunity in implementing and executing new ideas for a thriving e-commerce business
• The opportunity to work with professional and dynamic teams in and outside your local country
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation

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About the role.

The Head of Sales 3PC will be in charge of business development and sales related activities in the country to market the existing logistics assets, collect feedback from the market to understand clients’ needs and service possibilities creating new revenue streams for the business.  

Key Responsibilities

• Lead organization in the identification, development, setup and growth of new businesses within JS operating country.
• Develop business relationships to facilitate revenue generation for Jumia services assets in the country 
• Drive large solution sales partnerships by creating the right pricing strategies and establishing optimal targeting approaches
• Oversee the operation and negotiation of carrier and third-party client contract rates, equipment availability, etc.
• Lead and challenge the team to be customer-centric; develop strategies to enhance our customer service and our growth, focusing on deliveries that are on-time, in-full and defect-free, to influence positive customer experiences.
• Collaborate with cross-functional leaders, outside contractors etc to ensure business development and scaling of business 

Job requirements

• Minimum 3 years-total experience in logistics or operations organization
• Proficient in Microsoft Office and Google Office Suite
• .Experience working on sales / Business development role in retail/ Banking or logistics organization
• Ability to follow-up on tasks to be done on time.
• Excellent analytical and problem-solving skills.
• Excellent Communication skills and ability to communicate with different teams on a daily basis
• Must be willing to work with and learn new technologies.

What We Offer

• A unique opportunity in implementing and executing new ideas for a thriving e-commerce business
• The opportunity to work with professional and dynamic teams in and outside your local country
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation

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Main Responsibilities 

The Logistics manager will oversee, material handling, transportation, delivery and return collections,. The Logistics manager will prepare worker schedules and ensure distribution, delivery and last mile workers follow safety rules.

Areas of responsibility includes:

• Managing day to day operations
• Challenging established processes and implementing new processes to adapt to the fast growth of Jumia Services clients
• Finding creative and innovative ways to offer a better customer experience
• Fully understanding our information system and working with our IT team to roll our new developments
• Working closely with the Jumia Services central team to share and implement global best practices
• Managing relationships with clients and partners (Third party logistics partners)
• Responsible of the logistics P&L
• Responsible to meet the logistics targets and KPIs including quality of customer experience.

Required Skills & Qualifications

• A completed master’s degree from an accredited university; Degree in Engineering, Operations, Supply Chain or MBA preferred
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• 10 years with 2+ years direct management experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatively consulting / banking.
• Ability to lead large teams
• Experience with process design and improvement Head of Logistics
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Strong analytical skills
• Pro-active attitude, entrepreneur, able to work both independently and within a team.
• Hardworking, result-oriented, methodical and very structured 

We offer​

• A unique opportunity in implementing and executing new ideas for a thriving e-commerce business
• The opportunity to work with professional and dynamic teams in and outside your local country
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation