Job Openings at Poa Internet

This is a new role that will be responsible for designing, setting up, developing, manpower planning and managing an inside sales organization within our Sales Department. The scope of the role will include setting up all systems, processes and methodologies to deliver and exceed expectation against the strategic business plan. The overall aim being to achieve 50% of the total Company sales as a result of Inside Sales Organization.

High level practical experience in inside sales management, coaching, mentoring and development of inside sales personnel are key success factors of the role. In addition to the above, strong leadership skills and ability to motivate others (“to hit their sales numbers) are mandatory requirements. This is a sales numbers driven role reporting to the Head Sales.

Key Duties and Responsibilities:

• Design, develop, set up and manage a functional Inside Sales Organization in line with our strategic business plan
• Create and operationalize systems, methodologies, processes, procedures, policies with the aim of achieving 50% of the total company sales as a result of Inside Sales activities.
• Build a high performing, functional, energetic and motivated Inside Sales Team of not less than 15 people
• Design, develop and execute from time to time coaching, mentoring and development sessions for the Inside Sales Team based on well-articulated & current curriculum.
• Creation of sales leads, initiation of prospect calls, cold calling and establishment of ongoing rapport with existing and potential customers, develop & keep expanding a wide client database of warm leads and maintain a successful conversation rate of not less than 40% of all calls made.
• In line with the overall strategic business plan, design and implement an Inside Sales Incentive Scheme to deliver the agreed upon sales targets.
• To own and manage the Inside Sales Cost of Acquisition within the set parameters and as guided by the company’s business plan.
• Manage the day to day people dynamics of the Inside Sales Team and lead by example to achieve the best possible results within cost effective framework with the team available and in the context of the available legal framework.
• Monitor sales statistics to keep track of sales quota, inventory requirements and customer preferences
• Manage customer relationship activities including statistical reports, sales performance reports, and data essential to maintain KPI measurements to track Inside Sales team performance. Helps develop and document KPI measurement tools.
• Act as first point of contact for customers, providing support to customers where applicable in liaison with the customer service team and be involved in Marketing activities when called upon.

Minimum Qualification

• Must have set up, designed, developed and managed a functional Inside Sales Team

• A minimum of 5-years’ experience in a similar role directly managing an Inside Sales Team of not less than 10 people.
• You must be able to demonstrate “owning a sales number” and show how you achieved success in your previous role as an Inside Sales Manager.
• Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role.
• Excellent communication skills both written and verbal including good presentation skills
• Previous experience working in a startup is essential for the role.

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Roles Summary

The role is responsible for designing, developing, building, hiring, supervising and organizing the direct Field Sales team in all areas where they operate on the poa! network. In-charge of developing and deploying profitable acquisition strategies to meet targets and coordinating with the business on marketing and lead generation activities to exceed set business goals.

Key Duties & Responsibilities

• Achieve and sustain average sales target of 300 sales per field sales team on a rolling 3 months basis with a cost of sale of less than $20 per customer across the channel.
• To mentor, lead, coach and performance manage efforts of all field sales teams by conducting monthly & quarterly performance reviews, training and developmental needs analysis, and coaching & mentoring sessions of the current and the next generation of sales team leaders
• Achieve 100% compliance to channel specific sales process by quality checking and review sales process across the channel.
• Hiring, resource & budgetary planning and profitably retain adequate field sales manpower to meet planned sales targets and business growth expectation including leadership development
• Develop and deploy new field sales strategies that will generate new leads for achieving agreed sales targets and support scaling up plans for sustained performance beyond Nairobi region.
• Accurate, timely and comprehensive sales performance reporting of all the field sales activities including lead generation, sales forecast per network and performance per field team
• Contract a minimum of 480 buildings per month in the assigned territories to support sales activities and ensure zero network downtime due to community management related issues

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This is your chance to build your sales career! If you are driven by money, have a hunger to win, a desire to be the very best and have an interest in technology and telecoms then this is your dream job.

Poa Internet Ltd is the fastest growing ISP company in the region. We are a highly innovative company founded in 2014 with the vision to enable affordable mass-market communications in developing countries. Poa believes that by empowering people with the internet, they can actively drive digital inclusion across Africa. Poa is deploying the most cost-effective internet service in Kenya, with the aim of providing the cheapest access to content and internet to low income members of society. It is envisaged that the business will grow to over 150 networks across several countries in East Africa in the coming years.

Starting as a Field Sales Representative you'll be selling Poa services in our coverage regions.The overall purpose of the role includes;-

Achieving the set sales targets through excellent field salesmanship, creation of sales leads, initiation of prospects through customer visits and establishment of ongoing rapport with existing and potential customers. The role is further responsible for increasing the acquisition rate of home broadband customers within the selected regions by selling to individual homes in our areas of coverage. This is a sales number driven role reporting to the respective region sales Team Leader.

Key Duties and Responsibilities

• Performs sales activities for an assigned geographical area to achieve and/or exceed assigned sales targets objectives.
• Develops action plans aimed at achieving new home broadband customers monthly sales target.
• Creation of sales leads, initiation of prospect through customer visits, and establishment of ongoing rapport with existing and potential customers.
• Plans & implements proper customer visits, ensuring balance between new prospects and follow –ups
• Develop Prospects weekly route plan, visits, call and contacts list
• Conduct daily market visits engagements with clients within the allocated territories
• Maintain sales records and prepares sales reports as required (Pipeline, projections, planned visits)
• Continually monitor own performance against visits and/or call plans and targets and takes remedial action where required
• Remain knowledgeable of company’s products/services to facilitate sales efforts
• Continuously promote products and services with a view to increase subscriber numbers and achieve sales targets
• Maintain knowledge of and reports on new developments in the marketplace with regards to accounts and prospects:
• Monitor competitor activity within their region and reports with recommendations for action
• Notes any cases of customer dissatisfaction and addresses or reports to the appropriate parties for action, and follows up to ensure resolution and provides feedback to the customer

Minimum Qualification

• Minimum of 2-years’ demonstrable field sales experience in a B2C set up
• Working experience in Telecoms, ICT, ISP is highly desirable.
• You must be able to demonstrate “owning a sales number” and show over-achievement of sales targets month to month.

Competencies and behavior

• Adept at prospecting, funnel management and closing business
• Proactive, self-driven, energetic, resourceful and creative
• Good presentation skills, able to project a strong, positive image of self and the Company
• Build good customer relationships at all levels to maximize Business’ ability
• Able to deliver professional sales presentation, proposals and reports.
• Good Proficiency in Excel and PowerPoint.
• Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role
• Excellent communication skills both written and verbal.

Remuneration

This role has an exciting commission structure that allows you to have NO LIMIT to what you can earn! You will start off with a monthly retainer of Ksh.20,000/- (Twenty Thousand Shillings Only) plus commissions that are directly linked to every sale you make.

What’s in it for you?

• Unlimited earning potential
• Selling an ethical and community focused solution
• A chance to work with international industry pioneers
• Autonomy

What background and experience should you ideally have?

• A hunger to continually exceed targets
• A desire to earn lots of money!
• Experience of working on the ground in the different parts of Nairobi
• Experience of selling services / products / solutions in different parts of Nairobi County
• Some technical knowledge or interest on how the internet works
• A willingness to share in risk and reward rather than just coming to work for a pay cheque

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The overall purpose of the role is to:

Ensuring early market analysis, acquisition of tower building with clear documentation and early adoptation of all new areas that Poa! launches into. Combining community interaction, branding and launching of UKO poa! sites. The role will be responsible for implementing market expansion strategies as will as building and sustaining key relationships with a wide variety of internal and external stakeholders including key state officials , local government officials, community leaders, organized community group members, customers and potential tower hosting building. Its further responsible for profitable negotiating and contracting buildings for new network areas.

Key duties & Responsibilities

• Ensure a final "Go/No Go" market assessment in any new area to ensure all desktop, technical and research bases analysis is complimented with on -the-ground validation
• Understand and communicate the "informal community dynamics" by getting dep into each community and their leaders and understanding the challenges and opportunities for poa!
• Ensure the lowest cost per tower commercial deals for all deployments of network by negotiating within the constraints by the company to ensure the best value commercial deals for the business at all times both on the supplier and customer side
• Ensure all major Sambazas in a new community are identified, known and documented. Conversations have been held with all about wholesale provision of capacity to them. Preferably sign at least one Sambaza before handover to the sales team
• Accurate and daily periodic performance reporting of network expansion activities including findings and insights that shape expansion strategies
• Define and maintain re-order levels of all collateral (half coats, t-shirts, polos, fliers and posters

Minimum Qualifications

• A minimum of 3 years' hands on experience in market acquisition, sales, market analysis and research
• A minimum of a collage diploma in business management field
• Must have a minimum of a bachelor degree in any relevant business field
• Field work experience in operation with informal communities

Competencies and behaviors

• Salesmanships ability to proactively source and approach leads (homes/Sambaza) in the field
• Good interpersonal relationship ability that will aid the establishment of valuable working relationships with key stakeholders, landlords and caretakers in the new markets.
• Ability to identify emerging markets and market shifts in new areas while being fully aware of competition status and sharing feedback on the same so that poa! can competitevly position itself.

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The Field Sales Team Leader will be responsible for managing and operating one of the geographic Field Sales teams, ensuring the lowest possible cost of acquisition for the geography by driving day to day performance and efficiencies of the Field Sales Agents. He/she will always ensure clear and accurate management and reporting through the Field channels, overall delivers against (and exceeds if possible) the business plan.

Key Duties and Responsibilities:

• Own the daily pipeline for your entire team ensuring quality qualifying of all prospects from all salespeople and update the sales pipeline sheet currently on Dropbox daily.
• Own the “sales efficiency” KPI for your area, with target of one sale per person per day.
• Ensure every salesperson is trained and actively managed to deliver.
• Provide accurate and timely reporting to your manager
• Have demonstrable knowledge of solution selling techniques
• Ensure that you and your team are operating as cost efficiently as possible
• Be accountable for the honesty and integrity of your team
• Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role
• Be a convincing and credible salesperson able to influence and encourage purchase
• Be a hands-on leader, offering coaching and a productive approach to the success of your team
• Be out in the field and never an “office-based manager

Minimum Qualification

• A minimum of 3-years’ experience in a similar role directly managing a team of not less than 10 people.
• You must be able to demonstrate “owning a sales number”
• Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role.
• Excellent communication skills both written and verbal including good presentation skills

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Role Summary

The Software Developer will primarily work as part of an in-house Software Development team. The Software Development team is responsible for the effective design, implementation and operation of software projects to support business operations, and implement changes to internal and external facing services.

Key Duties and Responsibilities:

• Work closely with the business on issues related to software design and requirements
• Drive change to implement efficient and effective strategies as advised by management
• Work closely with peers in the business to fully understand the business process and requirements.
• Gain enough business knowledge to be able to actively participate in specifying software solutions for business needs.
• Show flexibility to respond to the changing needs of the business.
• Actively contribute to the process of continual improvement, with regard to self, team and systems
• To provide ongoing support on issues that arise, following the escalation processes, and debugging and applying fixes where required.
• Responsible for designing software architecture based on requirement and develop quality code that meets the business requirements
• Develop readable, testable, and maintainable code to spec
• Commitment to continued technical and professional growth;
• To develop code to support business operations, and implement changes to internal and external facing services.
• Define and deliver software that meets and exceeds the expectations of your team and line managers
• Lending your knowledge and positive approach to your team members
• To write documentation around existing and future features, processes, services and products.
• Interfacing with other teams to understand their business, goals, and visions for software supported by our software Team;