Job Openings at Vivo Energy

Description
Job Purpose:
The incumbent is responsible for managing the relationship between the company and Retailer at site level, ensuring consistent delivery of the Vivo Energy Customer Commitment

Principal Accountabilities:

 Customers

• Ensure consistent delivery of Customer Commitment by managing Territory Manager Sites when the TM is away from their workstation.

 People

• Identify gaps to Retailer competencies and delivery of Customer Commitment; coach, support and advise Retailers with the aid of appropriate tools
• Ensuring that the Retailer trains and develops their staff, focus on People in delivering the Customer Commitment, sharing and coaching on VEK tools and processes as appropriate

 Shareholder

• Support Retailer Business Plans to deliver sales and cost targets represented in annual T&R
• Review Retailer’s P&L statements, and support Retailer to develop action plans to close performance gaps

 HSSE

• Sustain a strong HSSE culture within geographical area
• Deliver agreed HSSE targets for geographical area
• Protect Vivo Energy’s interest by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-actively
•  Operational Excellence
• Plan and conduct site visits in accordance with Call Planning Cycle tool
• Ensure delivery of a competitive pricing position through fuel pricing procedures
• Implementation and ongoing support of Marketing and Network initiatives

Position Description:

• Identify Gaps in all aspects of site performance (including service and ‘people’) for geographical area and mandate, advice or offer Retailers Vivo Energy-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Vivo Energy.
• Maximizing all sales development potential whilst protecting Vivo Energy’s interests, through the coaching and motivating of Retailers
• Participate in attraction and selection of the right Retailers
• Through coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated
• Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites)
• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans
• Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals
• Manage and maintain a Retailer master plan within Territory through Retailer assessment and involvement with recruitment processes
• Ensuring that Retailers’ actions do not damage Vivo Energy’s Reputation
• Ensuring that the Retailer trains and develops their staff, and understands the importance of people in delivering the Customer Commitment

Requirements

• Graduate in a business discipline or engineering
• Strong team member with excellent communications skills
• Broad competence in Retail Sales & Operations
• Demonstrable competence in implementing standard processes, achieving sales targets, building relationships with Vivo Energy Retailers, delivering Retail Customer Commitment
• Understand and apply Retail HSSE Standards
• Understand and Apply Retail Economics
• Understand and Apply Vivo Energy Retailing Principles & Processes
• Manage Relationships with Retailers
• Manage Site/Cluster Performance & Administration
• Manage Fuel Pricing Process
• Manage Fuel Pricing Execution
• Manage Retailer Value Proposition (RVP)

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Description:
Job Purpose:
Support Account Manager deliver volumes, debt, proceeds, and profitability targets for the assigned portfolio of customers in the sector by managing customer relations, securing orders, ensuring they are properly scheduled and delivered to the right locations, accounts are reconciled and paid on time, and all company assets in the assigned portfolio are secure, working as expected, and recovered at project end.

Principal Accountabilities:
Sales

• Maintain sales portfolio: secure lubricants and fuels LPOs in a timely manner, ensure they are properly scheduled and delivered to the right locations.
• Secure company assets installed at customer sites, monitor and ensure they are in expected condition and working as intended.
• Act as liaison with engineering team for installation and maintenance issues.
• Build and Maintain sound business relationships with various stakeholders at both customer and Vivo Energy Kenya.
• Make regular quality customer visits to conduct training, monitor reconcile dispensed fuel volume, assess wet stock procedures and records kept at customers’ sites, ensure that the relevant controls are in place, and resolve any issues arising e.g. shortages.
• Identify new opportunities through market intelligence obtained from the ground and share details with FBAM.
• Ensure customer has all invoices for product supplied and the units have submitted all invoices to their cash office, reconcile accounts, resolve any invoice disputes, and collect payment as per trade terms
   

 Marketing

• Brand Promotion – ensure all equipment installed at the sites is properly branded.

 Supply Chain

• Provide accurate sales forecasts for lubricants and fuel on weekly and monthly basis.

HSSE

• Deliver assigned HSSE KPIs including: site audits, TBT, department HSSE meeting participation, PI identification and reporting, TnT engagement, Defensive Driving Compliance, Fitness to Drive, VEK safety rules / driving standards etc.

Key Challenges

• Timely delivery of promises to customers by managing all internal and external stakeholders
• Establishing good business relationships with Key Accounts in the North Rift
• Growing VEK portfolio in the North Rift through maintaining a strong prospect pipeline and execution of SPANCOP.
• Ensuring a seamless order-to-cash process .
• Handling competition and protecting business from loss to competition.
• Requirements
• University Graduate in Business or technical related fields
• Experience in customer account/relationship management, sales, negotiation, debt management and business analysis.
• Results driven, with sound business and commercial acumen
• Good team Player, with ability to provide solutions that are creative and innovative
• Good knowledge in Market/Competitive Analysis
• HSSE knowledge and understanding.