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  • Posted: Feb 10, 2020
    Deadline: Feb 11, 2020
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    From its headquarters in Nairobi, AFEX has for over 30 years provided cost-effective solutions to remote site project support needs and offers organisations an opportunity to outsource to professionals with extensive regional experience. AFEX has built a reputation for providing the highest standard of service in remote areas, often under harsh and diff...
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    Spa Receptionist

    Job Summary: Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs seeks to recruit a receptionist.

    He/ She will be responsible for manning the reception, greeting and screening visitors, maintaining the telecommunications system, managing the SPA bookings and reservations.

    Key Duties and Tasks:

    • Provide guidance to clients on the procedures at the spa
    • Answer telephone calls and provide accurate information to clients
    • Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
    • Keep clients updated on currently available promotions and discounts in services offered in the Spa
    • Process payments from clients for services ordered from the spa
    • Keep register of long and existing clients
    • Scheduling appointments to clients on specific days
    • Open and close the spa at the appropriate time
    • Ensure that the front desk is clean and organized for free movement
    • Assist in getting client feedback on level of services delivered in order to improve on service delivery
    • Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
    • Giving spa tours to new clients and explaining the products in use.
    • Manage the visitor register to keep record of people who visit the spa on a daily basis
    • Receive customer complaints and feedback and direct them to appropriate offices for resolution.
    • Any other administration duties that may arise.

    Qualifications, Skills & Competencies:

    • A Diploma or a first degree in business management or equivalent
    • 2 years doing a similar job.
    • Excellent phone etiquette
    • Excellent multitasking skills to successfully handle several assignments together
    • Team working, Respect and integrity
    • Excellent customer service skills
    • Timeliness
    • Organization awareness

    go to method of application »

    Spa Manager

    Job Summary: Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs.

    The Role of the Spa manager is crucial in setting and maintaining consistent standards, he/she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests/members, and increase revenues.

    The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.

    Main Responsibilities

    • To take full responsibility for strategic and profitable development of the spa
    • Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
    • Effective management of all staff at all levels.
    • Responsible for implementing core values.
    • Motivating and developing the team, creating a stimulating and effective work climate
    • Being a role model as an effective Spa leader by maintaining high levels of Lifestyle, health and sustainability.
    • Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
    • Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
    • Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
    • Keeping accurate and up-to-date records and statistics on the spa employees.
    • Responsible for conveying inspiring goals and creating motivation within the team.
    • Confident in handling guests’ complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
    • Responsible for responding properly in spa emergencies or safety situations.
    • Ensure the spa’s operating procedures and policies manuals are implemented and updated as required

    Qualifications

    • Three- Five years spa management experience in an international standard spa
    • Previous experience in a 5-star Hotel Spa
    • Degree/Diploma in Spa and Recreation management or equivalent.
    • Fluency in English both written and spoken

    Method of Application

    Applicants meeting the above requirements should send their applications and a detailed Curriculum Vitae giving full details of their qualifications, experience and full contact address including day and evening telephone numbers, e-mail address and names and contact details of three referees by 11th February 2020 to careers@afexgroup.com.

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