Job Opportunities at Duma Works - 3 Positions

Job Description

• The Finance and Administration (F&A) Coordinator will contribute to the day to day financial and administrative activities of the organisation, and play a key role in adhering and implementing company finance and administration policies.
• The F&A Coordinator will be assigned ongoing responsibilities in finance, including bookkeeping, Quick-books transaction entries, report preparation, bank reconciliation, and others, as well as in administration, including: inventory management and reconciliation, vehicle and logistics, procurement, asset management, and others.

Specific roles and responsibilities include:

Finance

• Contribute to financial systems implementation, budgeting, expenditure tracking, and financial reporting and accounting
• Help ensuring effective internal controls and minimising risks
• Maintain books, record transactions via Quick-books, reconcile discrepancies
• Contribute to monthly close procedures, including bank reconciliation
• Assist in the preparation of monthly and quarterly financial reports

Admin

• Implement tasks across multiple functional areas including HR, procurement, inventory, asset disposition, travel and logistics
• Conduct local procurement, ensuring full compliance with company policy
• Help to manage inventory and all other assets, monitor and report daily stock movements, ensure proper reconciliation on an ongoing basis (weekly and monthly)
• Provide active support to the Customer Service Team and Installations Team as needed
• Pro-actively make recommendations for better work methods for improved efficiency and company profitability

Minimum Qualifications and Experience

• Education: Bachelor’s degree in Accounting, Business Administration, Procurement and Logistics or related education. Certification in CPM a plus but not required
• 3+ years of relevant experience with increasing levels of responsibility
• Self-starter with strong problem solving skills, ability to multi-task, and strong attention to detail
• Must have the force of character sufficient to properly represent the organization’s interests with suppliers and be a person of high integrity as well as team player
• Proficient with Microsoft Office systems
• Proficiency in Quick Books is highly desirable
• Must be able to read, speak, write, and understand the English language
• Willingness to continuously learn and be open to feedback to improve individual development

A six-month trial period will be expected.

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Position summary
The Assistant Front Office Manager primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

You will also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

Front Office Manager Job Responsibilities

• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
• Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of Front office manager
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Prerequisites

• A positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team.
• Ability to remain calm whilst under pressure.
• Knowledge of Fidelio System is required.

Education for Front Office Manager Job

• Degree or Diploma in Hospitality Management or another related field is an asset.
• Computer Knowledge and experience in MS office programs.

Experience

Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel

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Job Description

• Follow up and document the success of innovations especially businesses happening in the programs e.g. vegetable growing, tree nurseries, selling chickens, chicks or eggs, efficient cook stoves, solar lights sales etc.
• Document feedback from the field staff and farmers into simple and easy to use business plans.
• Document costs, revenue and profits on business plans that Village Based Advisors and farmers can use to easily start up similar businesses, based on the successes being documented in the field.
• Assisting the MD directly with innovations.
• Interact with agrovets and farmers and advise on good horticultural practices.
• Help in advising farmers.

Requirements

• Diploma or a new graduate from a relevant agricultural field OR,
• Degree from a related field with at least 1 year experience.
• Work experience in a field such as horticulture or agribusiness.
• Energetic and loves to interact with farmers and agri-related practises.
• Practical hands on experience in agriculture, farming, horticulture.
• Excellent computer skills.
• Excellent communication and writing skills.
• Willingness and ready to travel locally and regionally.
• Open to a lot of field work.
• Role based in Nairobi but with at least 50% field work.