Job Opportunities at Emerge Egress Consulting

Role Objective

• A leading hotel in Konza is looking for an experienced, dynamic, flexible Housekeeper responsible for maintaining professional housekeeping standards in guest rooms, public areas and delivering a positive guest experience.

Core Duties and Responsibilities

• Oversee housekeeping operations.
• Ensure cleanliness in guestrooms, public areas, front department etc.
• Engage and train junior staff to deliver exceptional guest experiences
• Manage the daily operations of the housekeeping department, including scheduling team members, assigning tasks, and ensuring adequate coverage.
• Oversee inventory management, including ordering and replenishing cleaning supplies, linens, and equipment.
• Coordinate with other departments, such as Front Desk and Maintenance, to address guest requests and maintenance issues promptly.
• Ensure that all guest rooms and public areas are cleaned and maintained to the highest standards of quality and presentation.
• Ensure that all housekeeping team members adhere to safety and sanitation regulations, including proper handling and storage of cleaning chemicals.
• Monitor and control departmental expenses to ensure adherence to budgetary guidelines.
• Handle guest complaints and ensure follow-through
• Manage departmental expenditure and maintain hotel profitability 
• Implement safety standards and special cleaning schedules
• Any other duties assigned.

  Job Specifications and Qualifications

• Diploma in Hospitality Management or related field
• Experience as an Housekeeper, preferably in hospitality
• At least Two (2) years’ experience

    Key Competencies

• Strong leadership skills
• Great communication skills 
• High organizational skills
• Excellent attention to detail.
• Excellent problem solving skills 
• High Integrity 

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Role Objective

• A top hotel in Konza a metropolitan region seeks a vibrant, warm individual to perform customer care duties. 

Core Duties and Responsibilities

• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.
• Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
• Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
• Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
• Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
• Assist with various administrative tasks.
• Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
•  Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
• Maintain a clean, positive, and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Assist in managing daily transport bookings in consultation with office drivers.
• Any other duties assigned from time to time.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, Front Office or related area.
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite

Key Competencies

• Good communication skills (written and verbal).
• Problem-solving
• Strong Phone Etiquette skills
• Strong customer service and communication skills
• Ability to multitask and prioritize tasks in a fast paced environment
• Attention to detail and organizational skills
• Have a professional appearance and demeanor
• Strong interpersonal skills and customer service orientation

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Role Objective

• A leading restaurant in Nairobi seeks an aggressive, proactive individual with drive to manage a marketing team, achieve high revenue and create unique marketing strategies for traditional marketing and digital platforms.

Core Duties and Responsibilities

• Conduct market research to identify new opportunities and trends in the hospitality sector.
• Develop business development strategies that generate quality leads for our clients.
• Develop and execute comprehensive marketing strategies and plans.
• Identify new /potential opportunities for growth and market penetration.
• Lead initiatives to build and maintain strong relationships with existing clients while ensuring high levels of customer satisfaction.
• Oversee the creation of digital marketing content including online advertisements, email campaigns , field visits, and marketing collateral.
• Monitor and analyze market trends, customer behavior, and competitor activity.
• Lead the development and execution of surveys and market research to inform strategic decisions.
• Prepare regular reports on marketing and business development activities and outcomes.
• Identifying and pursuing new business opportunities within regional market, including partnerships, collaborations, and strategic alliances.
• Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.
• The role involves managing customer databases, developing monthly interactions, managing communication, preparing reports and establishing SLAs and compliance with deliverables.
• Plan and coordinate corporate events and activities aimed at enhancing brand visibility.
• Represent the Organization in external forums, meetings, conferences, and workshops as needed.
• Establish a sales team to push the organizations service offering to the market.
• Develop work plans, market segmentation and sales strategies for implementation by the sales team.
• Review the current organizational services and make recommendations that will meet the targeted market share.
• Overall responsibility for efficient customer service levels.
• Ensure achievement of monthly targets and objectives.
• Participate in the gathering, analyzing and interpretation of data from competitors, customers and the wider market.
• Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.
• Collaborate with the management team to align marketing efforts with overall business objectives.
• Manage the marketing budget and ensure cost-effective use of resources.
• Train and supervise the client service and marketing team to achieve departmental goals.
• Perform any other duties as may be assigned.
• Implement and manage social media strategies to increase brand awareness, engagement, and lead generation.
• Foster engagement with the target audience by actively involving them in marketing initiatives to enhance campaign effectiveness and drive higher conversion rates.
• Oversee SEO strategies to enhance website visibility and organic traffic.
• Manage and optimize Google Ads campaigns to improve traffic, conversions, and return on investment (ROI).
• Conduct market research to understand industry trends, customer behavior, and competitive positioning, using insights to refine marketing strategies.
• Stay informed about industry trends, emerging technologies, and best practices to drive innovation in marketing efforts.

  Job Specifications and Qualifications

• Diploma/Bachelor’s Degree in Sales and Marketing, Business Administration, Communication, or a related field.
• At least 3 relevant experience in Sales and Marketing.
• Proven track record of successful marketing campaigns and business development initiatives.

Key Competencies

• Strong leadership skills
• Strong aggressive marketing skills
• Excellent negotiation skills
• Business Acumen Skills
• Excellent media relations skills
• High Integrity
• Ultimate Customer Service
• Creativity skills