Job Opportunities at Kempinski Hotels - 2 Positions

Job description

The overall scope of Spa Therapist is to ensure clients receive treatments according to the spa`s standard operating procedures and policies.

Villa Rosa Kempinski

Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Main Responsibilities

• Perform spa treatments to a high standard
• The Therapist will ensure that the handover is completed in the guest journey as per the outlined standard, follow up on the treatment experience, expectations and satisfaction, and act on any discrepancies
• Ensure delivery of special, individual and unique services to all guests in the Spa and Fitness Centre
• To ensure the highest level of comfort and service, and create a genuine, warm and welcoming environment for our guests
• Be well informed on the retail products and their benefits, confident in dealing with guests’ requests and queries
• Knowledgeable about retail products related to specific menu treatments and able to make recommendations thereafter
• Provide proper documentation to the Spa Manager, to ensure that commissions are generated properly and retail sales are accurately tracked
• Maintain hygiene and cleanliness of treatment rooms
• Manage levels of professional stock and supplies
• Refer and abide by the spas standard operational procedures, policies and form manuals
• Comply with all Kempinski company policies
• Any other duties that may be delegated by the management through the Spa Manager

Qualifications

• High School or secondary diploma required
• Massage certificate
• Beauty therapy certificate
• Aromatherapy certificate
• First Aid and CPR certificate (an advantage)
• Previous experience in a 5 star/luxury hotel is required
• Knowledge of herbal therapy, body treatments and facials
• Knowledge in operating Spa machines and equipments
• One (2) years’ spa therapy experience in an international standard spa
• Good communication skills
• Able to work in a fast paced environment and can multitask
• Ability to remain calm and composed under pressure

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Job description

Reporting to the Restaurant Supervisor, the main function of this position will includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. High quality of product and service is maintained in the outlet. The service team is well managed, having delegated the appropriate tasks to the team members.

Villa Rosa Kempinski

Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa

Key Responsibilities

• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications

• Diploma in Hospitality Management or related field preferred.
• Knowledge of beverages (cocktails, liquors, wine, etc…).
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• 1-2 years’ experience in an F&B service role
• Concern for quality and attention to details
• Awards/ certificates/ trainings related to bar operations are preferred.
• Ability to work and communicate in a multinational environment
• Able to work in a fast paced environment and can multitask
• Ability to remain calm and composed under pressure
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.
• Flexible in terms of scheduling
• Applies a professional, confidential and ethical approach at all times.
• To be able to stand and walk all day